They responded 1x via Google messenger to me. Called but mailbox was full. Called next day n spoke to a man that sent a text for me to forward my address to. No response in any manner for 3 days, then... See more
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Really good price but really poor delivery service let me down and some of my order went missing which meant my job was slow to start, didn't really offer anything to compensate just to refund my £6.5... See more
Company replied
If you want to rearrange a delivery day or time. Customer service is rude with no patience not helpful at all. No Saturday delivery. Or what time would be delivered. I nearly cancel the ord... See more
Company replied
as a business we allow our staff to collect goods from suppliers. We don't have an account with Compass and we were not allowed to pay for the goods over the telephone or via BACS and then collect i... See more
Company details
Contact info
12-14 Sterling Ind Est, Rainham Road South, , RM10 8TX, Dagenham, United Kingdom
- 0208 595 3143
- sales@compass-plumbing.co.uk
- compass-plumbing.co.uk
Prompt response to issues and quick refund of your money if you don't want the product anymore.
Quick response to my email
November 22, 2015
Unprompted review
Reply from Compass Plumbing
Hi Elizabeth
Glad we were able to help, thanks for reviewing.
Compass Plumbing
Reply from Compass Plumbing
Hey Nathan
Thanks for the 5 star review, glad we could help, you know where to find us next time
security was a little issue.
Easy to use website. However the website purchasing was not shown to be safe and secure.
November 16, 2015
Unprompted review
Reply from Compass Plumbing
Thanks for the feedback, I can assure you, our site is safe and secure
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Hi Dorota
Lovely review, thanks so much
Come and visit us again soon
radiator order
Easy to place the order, telephone call to inform us of the delivery date (which was within a few days), arrived on time - excellent service!
Radiators were a bit pricey though.
November 8, 2015
Unprompted review
Reply from Compass Plumbing
Hi Sarah
Glad you like our service and products
Come and visit us again soon, thanks for leaving us this review
Full heating materials
Really good price but really poor delivery service let me down and some of my order went missing which meant my job was slow to start, didn't really offer anything to compensate just to refund my £6.50 delivery charge.
October 21, 2015
Unprompted review
Reply from Compass Plumbing
I'm sorry to hear your delivery went missing.
We pride ourselves on customer service from the time we receive and enquiry/order until delivery.
I will investigate further.
Thanks for leaving us this review.
Excellent service
From the moment of logging on the website finding and purchasing my items was so simple.
Confirmation email received assuring me my items would be delivered when requested and a follow up call as well!
The items were large and bulky but there was no issue when it can to delivery and not a word said about the fact my house couldn't receive a road side delivery.
An excellent around service.
October 18, 2015
Unprompted review
Reply from Compass Plumbing
Hi Joanne.
So glad we could help you and you are happy with our service.
We look forward to you visiting us again soon.
Reply from Compass Plumbing
Happy, happy, happy, thats what we like
Fast and efficient service
A seamless process from order to delivery, quality goods, quality service and good prices delivered promptly.
October 6, 2015
Unprompted review
Reply from Compass Plumbing
Hi Lindsay,
Lovely review, thanks for taking the time to post this
Great products well priced
We have now purchased 11 various size 3 column radiators. They look fantastic, are incredibly efficient and delivery is prompt. Will continue using them for the remaining plumbing parts needed and recommend them!
September 30, 2015
Unprompted review
Reply from Compass Plumbing
lovely to hear from a returning customer, thank you
Good Service, But there's need for improvement
The services provided by Compass Plumbing are good but l was unhappy when I noticed that items/products on their website appeared to cost more at their shop in Dagenham. Unless of course you order the items, print out and give it to the staff at the service till.
There's a need for uniformity in prices of items given on the website and in the shops.
September 28, 2015
Unprompted review
Reply from Compass Plumbing
Good afternoon.
Thank you for leaving us this review.
Due to new legislation manufacturers have implemented price increases throughout their range, and our website is increased according to our manufactures notice.
Kind regards
Compass Plumbing
Good and fast for reasonable prices
September 17, 2015
Unprompted review
Reply from Compass Plumbing
Hi Nicholas
Thanks for taking the time to post this review.
I'm glad you found all the fittings you needed.
Kind regards
Compass Plumbing
Top Service
Received a prompt mail to advise delivery date and the goods were delivered as scheduled.
August 30, 2015
Unprompted review
Reply from Compass Plumbing
Hi Michael
Thanks for posting this review.
We stock many lines, so come and visit us again soon.
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Hi Ali
Its great to hear from a returning customer, thanks for taking the time to post this review
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Hi Paula
Thanks for this review
Glad everything was to your liking, come and visit us again soon
Kind regards
Compass Plumbing
Excellent service and product
This isn't the first time we have used compass the service is pain free the radiators are excellent quality and delivery is always on time with an e-mail before delivery to confirm delivery arrangements.
August 9, 2015
Unprompted review
Reply from Compass Plumbing
Hi Joyce,
Lovely to hear from a returning customer.
Thanks for taking the time to post this review
Kind regards
Compass Plumbing
Quality service
Yery well priced materials very good service issue with one item but was replaced next working day very pleased many thanks
August 4, 2015
Unprompted review
Reply from Compass Plumbing
Hi Sara
Thanks for taking the time to post this review.
Glad we could help, come and visit us again soon
Kind regards
Compass Plg
Reply from Compass Plumbing
Glad you liked our service and great price
Thanks for leaving us this review
Kind regards
Compass Plg
Reply from Compass Plumbing
Hi Bill
I'm glad we could help you out with your copper tube, we stock many more lines, so come and visit us again soon.
Kind regards
Compass Plg
Quick delivery
If you want to rearrange a delivery day or time. Customer service is rude with no patience not helpful at all.
No Saturday delivery.
Or what time would be delivered.
I nearly cancel the order! I felt like they took my money rest they did not care.
Delivery man would leave the good in front of your flat.
No help to carry inside!
When you ask for help he walked away!
I won't spend my hard earn money in this company.
Kind regards
July 21, 2015
Unprompted review
Reply from Compass Plumbing
Hello and thank you for your review,im sorry your experience was not the best, we will always try and arrange your delivery for a day that suits you unfortunately we do not have drivers at the weekend.
We can only give approximate times for deliveries on the day of the delivery due to orders being added all the time and the optimum rout for the driver, I cannot say what transpired on this occasion but our driver are normally as helpful as is reasonable getting goods into the premises without damaging the property or injuring themselves, we hope if you decide to order with us in the future your experience live up to our expectations.
Kind regards
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