They responded 1x via Google messenger to me. Called but mailbox was full. Called next day n spoke to a man that sent a text for me to forward my address to. No response in any manner for 3 days, then... See more
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See what reviewers are saying
Really good price but really poor delivery service let me down and some of my order went missing which meant my job was slow to start, didn't really offer anything to compensate just to refund my £6.5... See more
Company replied
If you want to rearrange a delivery day or time. Customer service is rude with no patience not helpful at all. No Saturday delivery. Or what time would be delivered. I nearly cancel the ord... See more
Company replied
as a business we allow our staff to collect goods from suppliers. We don't have an account with Compass and we were not allowed to pay for the goods over the telephone or via BACS and then collect i... See more
Company details
Contact info
12-14 Sterling Ind Est, Rainham Road South, , RM10 8TX, Dagenham, United Kingdom
- 0208 595 3143
- sales@compass-plumbing.co.uk
- compass-plumbing.co.uk
Order for replacement boiler.
Every aspect of this order was as promised.Also I was able to pay COD which was helpful .
July 20, 2015
Unprompted review
Reply from Compass Plumbing
Hi Carole
Thanks for taking the time to post this review.
I am so pleased to hear every part of your order and paying process was easy.
Come and visit us again soon
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Good Morning
Thanks for taking the time to post this review.
I'm glad you found your Ideal RF mech. timer & room stat on our website.
We stock many more lines and look forward to you visiting us again soon.
Kind regards
Compass Plumbing
customer service
Delivered goods when promised and in first class condition.
They have responded immediately to queries with my order and sorted out the minor problem to my complete satisfaction.
July 6, 2015
Unprompted review
Reply from Compass Plumbing
Hi Phil
It's great to hear from a returning customer.
Thanks for taking the time to post this review and i'm glad you were satisfied with our goods and service.
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Good morning Hayley
Thanks for taking the time to post this review, its lovely to hear from a returning customer.
I bet your white 3 column radiator looks great.
Come and visit us again soon.
Kind regards.
Compass Plumbing.
Great value and easy service
Good value, easy to place an order, good quality proudct. Couldnt ask for more!
June 22, 2015
Unprompted review
Reply from Compass Plumbing
Hi Caroline
What a great review.............Thanks
Kind regards
Compass Plumbing
Proffesional
From ordering online to delivery compass made things easy and quick. I was impressed with the customer service when I rang them after delivery with a defect to the the boiler cover panel. I was offered a new panel or to return my boiler. I took the panel which was quickly dispatched. Still haven't had boiler installed so can't comment on boiler as a whole yet.
June 11, 2015
Unprompted review
Reply from Compass Plumbing
Good afternoon Paul
I'm sorry to hear the boiler casing to your new Titanium boiler had a defect, but glad we could sort out quickly for you.
It is very unusual to receive a defected unit as these are packed and boxed well.
Thank you for taking the time to post this review and hope you will visit us again soon.
Kind regards
Compass Plumbing
Service
Great product , value for money , fast delivery and excellent communication.
June 11, 2015
Unprompted review
Reply from Compass Plumbing
Hi Haydn
Thanks for taking the time to post this review.
I'm glad you are pleased with the 6 radiators you purchased from us.
We stock many lines, have special offers and hold competitions so visit us again soon.
Kind regards
Compass Plumbing
Super Service
I had problem when I bought seven radiator valves that did not suit the job I was doing. Contacted Compass and the problem was dealt with promptly, efficiently, and in a friendly manner.
I was even able to pick up the alternative valves I needed at a branch that was convenient and at a time that suited me.
No fuss, no bother, just excellent service and the price was good too!
June 10, 2015
Unprompted review
Reply from Compass Plumbing
Good morning
What a lovely review, Im so glad we could help you when things were not going great.
Now you know where we are, we hope you will visit us again soon.
Kind regards
Compass Plumbing
First class service
I ordered a water storage tank online and the all round shopping experience was excellent. The website was easy to understand and us and the product was well-priced and swiftly delivered. No fuss from start to finish. First class customer service. Thank you!
June 10, 2015
Unprompted review
Reply from Compass Plumbing
Hi Peter
Thank for taking the time to post tis great review.
We hold many lines, so come and visit us again soon.
Kind regards
Compass Plumbing
Have bought 8 radiators with two purchases over time and would buy again!
My raw metal radiators look even better than the picture. The delivery was very fast too.
June 9, 2015
Unprompted review
Reply from Compass Plumbing
Good Morning
I'm glad you are happy with your raw metal column radiators, I bet they look great.
We hold many lines, so come and visit us again soon.
Kind regards
Compass Plumbing
"compass" surpassed
Excellent service.From ordering to delivery. I don't think I had time to switch my computer off when "knock-knock" one pristeen radiator was being deliveredsaved me vast amount of time perfect fit ,looks fantastic.
all in all I am very happy with "Compass". I WOULD RECOMMEND this
company to one and all..Mr M.McMullan
May 26, 2015
Unprompted review
Reply from Compass Plumbing
Good Morning Michael.
Wow, what a great review, thanks.
Its always great to received such positive feedback.
We hope you will visit our website again soon.
Kind regards
Compass Plumbing
central heating radiator
Cannot rate Compass as they would not deliver my order to Northern Ireland.
May 22, 2015
Unprompted review
Reply from Compass Plumbing
Hi Robert
As our website states we only deliver to mainland UK, however, we can deliver to a port and you can arrange collection from there.
I hope this helps.
Kind regards
Compass Plumbing
best service and delivery
I purchase a radiator because of the value for money and resent review which where good. Delivery time excellent, have not fitted radiator yet so can comment on the performance of radiator.
May 20, 2015
Unprompted review
Reply from Compass Plumbing
Hi John
I am sure you will be pleased with your radiator once it is plumbed in, but if you have any problems, just get in touch and we will be happy to help.
Kind regards
Compass Plumbing
5 xxxxx
A1 to compass plumbing 5xxxxx will do business with them again, keep up the good service
May 14, 2015
Unprompted review
Reply from Compass Plumbing
Hi Lee
Thanks for posting this great review, we look forward to you visiting us again soon.
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Hi Ciaran
Thanks for such a great review.
We stock many lines so come and visit us again soon.
Kind regards
Compass Plumbing
Purchasing new radiators and valves
Great help and advice given by everybody through the whole purchase process. Very competitive prices and prompt delivery
May 2, 2015
Unprompted review
Reply from Compass Plumbing
Hi
Thanks for this review.
We aim to deliver great products at a great price, so Its always great to hear our customers are happy with their purchases.
Come and visit us again soon.
Kind regards
Compass Plumbing
Excellent experience
I just want to compliment you on a fantastic website, delivery system and customer service. I purchased a gas central heating package deal with 7 radiators, and the website made the whole experience really easy. I loved the BTU calculator. The delivery was prompt and the delivery driver was fantastic. When I spoke to a customer service team member, she was incredibly helpful and polite. Great company. I'll definitely be purchasing from Compass Plumbing & Heating again.
Thank you.
April 24, 2015
Unprompted review
Reply from Compass Plumbing
Wow, thanks for this great review.
We look forward to you visiting us again soon.
Kind regards
Compass Plumbing
Reply from Compass Plumbing
Hi Anthony
Thank you for your valuable feedback.
If you have any issues just let us know.
We hope you will visit us again soon.
Kind regards
Compass Plumbing
Don't think twice - compass has everything you need.
Excellent service - highly recommend.
April 9, 2015
Unprompted review
Reply from Compass Plumbing
Hi
Thanks for taking the time to post this review,
We are thrilled to read you are please with your new boiler and radiators.
You know where to find us, and we hope you will visit our website again soon.
Kind regards
Compass Plumbing
Lightning quick!
Very prompt, economic and accurate service.
I could not wish for anything better.
April 6, 2015
Unprompted review
Reply from Compass Plumbing
Good morning Stephen
Thanks for this 5 star review.
I'm glad you think our service is 5 star and hope you are happy with your Fernox products.
We hold many other lines in stock and run special offers, so come and visit us again soon.
Kind regards
Compass Plumbing
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