They responded 1x via Google messenger to me. Called but mailbox was full. Called next day n spoke to a man that sent a text for me to forward my address to. No response in any manner for 3 days, then... See more
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See what reviewers are saying
Really good price but really poor delivery service let me down and some of my order went missing which meant my job was slow to start, didn't really offer anything to compensate just to refund my £6.5... See more
Company replied
If you want to rearrange a delivery day or time. Customer service is rude with no patience not helpful at all. No Saturday delivery. Or what time would be delivered. I nearly cancel the ord... See more
Company replied
as a business we allow our staff to collect goods from suppliers. We don't have an account with Compass and we were not allowed to pay for the goods over the telephone or via BACS and then collect i... See more
Company details
Contact info
12-14 Sterling Ind Est, Rainham Road South, , RM10 8TX, Dagenham, United Kingdom
- 0208 595 3143
- sales@compass-plumbing.co.uk
- compass-plumbing.co.uk
great service good knowledge on phones
i really had great service from compass i would order again from them
November 27, 2014
Unprompted review
Very good and honest service
Very good and honest service & no problem with return.
November 21, 2014
Unprompted review
Very easy and convenient to place order
Very easy to order in the comfort of my home, took a lot longer to get the order together when i attended very frustrating
November 21, 2014
Unprompted review
double screw in brassed off
like it were Ok but not smooth innit. ben dull and shiny somewhere
November 20, 2014
Unprompted review
Good products and prices, web forms a little dodgy
Compass Plumbing have a good range of boilers and radiators at excellent prices. They have good customer service in my experience. However, I specified on the order forma separate delivery and billing address, as well as the wish for the delivery not to occur on a certain day. Neither piece of information reached Compass Plumbing, and I had to correct them later on through a phone call.
November 17, 2014
Unprompted review
Excellent Customer Service
After placing my order I was informed a couple of days before delivery that my requested radiators were unavailable on the specified date, initially this caused a great concerned as I had booked builders to install them and renovate my flat.
However after explaining this to Compass they went out of their way to assist and provided me with a more expensive model of radiator for the same price and delivered on time, Great customer service and polite and courteous staff.
November 10, 2014
Unprompted review
Great choice and fast service
Never had an issue, always easy to talk to on the phone and discuss issues and ideas. Good choice of stock at reasonable prices.
November 5, 2014
Unprompted review
Easy to deal with
The web site was well laid out and ordering easy. Delivery quick and as promised.
November 4, 2014
Unprompted review
Great service.
Fast delivery. Good price.
Will use again.
Nothing more to say than that!
November 3, 2014
Unprompted review
Right price on time
Compass has supplied us with our new radiators. They were good designs at a fair price. We have already recommended compass to other people.
October 29, 2014
Unprompted review
Good customer service when order not fulfilled
When the package was dispatched an item was missing from the order a single email and the missing item was on it's way, with an apologetic email reply.
October 21, 2014
Unprompted review
Excellent service
The service provided was excellent - from ordering to delivery.
Will have no hesitation in using them again.
October 21, 2014
Unprompted review
Good brands for good prices
Easy to order what was required plus materails were delivered at responsible time with no hassle as expected, certainjly would use again in the future
October 15, 2014
Unprompted review
Great service with good attitude. Thank you
Order processed without problem. A mistake made by myself was rectified with speed and humour. Great service.
October 12, 2014
Unprompted review
Great products and quick reliable service
Very pleased with our radiator which came very quickly after ordering.
October 9, 2014
Unprompted review
An ok company!
From first time experience, I would use the company again, and would advise other people to give them a try.
October 7, 2014
Unprompted review
Took order then failed to process online because COD was selected, no delivery, no call to let me know there was a problem
The site need you attention!
October 7, 2014
Unprompted review
Reply from Compass Plumbing
I am told you have received your order after contacting our showroom as was stated on the copy of your invoice. this was an unfortunate set of circumstances that could have been handled better by all parties and for our part we apologise.
the ordering process for the coloured suites are currently under review.
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