Do not place an online order. I should have read reviews first because several people have had the same experience. Orders placed, never arriving, then being totally ignored by the shop. After re... See more
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Ordered a candle on 6th feb for my wife on Valentine’s Day. Now the 16/02 - no candle arrived, no response to query on non delivery raised on 13/02, but I have been asked for feedback twice.
Such a great range of candles with some quirky designs Packaged well in a lovely expensive looking box and delivered very fast using a reliable courier service I chose Starry Night and since delive... See more
Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form. Having checked & amended in response to email, so I did not need to re-order, the purchase... See more
Company details
Written by the company
Hand poured soy wax candles using a wooden wick and natural soy wax. We are also specialists in creating candles from used bottles.
Contact info
Unit A1 North Road, Marchwood Industrial Park, C/O Strong Room Self Storage, SO40 4BL, Southampton, United Kingdom
- 07854849655
- sales@compasscandles.co.uk
- compasscandles.co.uk
Hasn’t replied to negative reviews
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Fabulous candles and excellent customer service!
I have ordered many candles for myself and as gifts and each time the service is excellent and the bottle candles and scents are lovely. Would recommend everyone to support and buy the candles you won’t be disappointed!
Friendly
Friendly, local and fantastic scents.
A great business and service that matches.
In love with my candle!
I absolutely love the candle Sam has made for me. The rhubarb and vanilla smell is gorgeous, fresh but fruity and it fills the room when the candle is lit. I also get wafts of the lovely rhubarb smell when the candle isn’t lit, it’s lovely but not overpowering in the room. I gave Sam a Prosecco bottle to use and he’s done a fantastic job with it, filled to the brim with wax, amazing value, thank you!
Great candles as always.
Happy Customer
Happy Customer
I was given a couple of the candles as a Christmas present and was so pleased with the gift, I ordered another. Arrived on time, nice and safely packaged and I would thoroughly recommend the candles.
Absolutely gorgeous candle
Absolutely gorgeous candle! Thought I deserved to treat myself after Christmas and these candles didn’t disappoint!
Lovely scented candles
Lovely scented and long lasting candles, very prompt delivery. I'll definitely be buying again
Very quick delivery
Very quick delivery. The packaging is beyond any expectation. Eco friendly and still looks amazing as a gift. Very very happy.
Love these candles so much
Love these candles so much, the scents last so long & they are the best for an even burn, every other candle burns unevenly & half the candle gets wasted. Amazing 👏
Better than the candles in the shops
Lovely candle, great fragrance and beautifully packaged. Well packed and arrived safely. Would definitely purchase again.
Excellent service
Excellent service as ever, quick delivery, great candles and diffuser, the black plum and rhubarb smells amazing! Definitely one of my favourite smells from compass candles . Thanks
Such a brilliant service from Sam and…
Such a brilliant service from Sam and the team. I’ve ordered candles, reed diffusers and handwash and not been disappointed at all.
Defo 5* company
The website could be clearer about…great professional service
The website could be clearer about sending in own bottles .Have to feel confident in company to pay then send in bottles .But very professional service .
Prompt return great results
Love my candles

Reply from Compass Candles
Amazing can’t remember how many bottle…
Amazing can’t remember how many bottle candles you have done for me but top marks every time thank you xxx
A beautifully presented Reed diffuser…
A beautifully presented Reed diffuser in the new ‘Starry Night’ fragrance. The reeds are a good quality and the product well packaged perfect for a gift! Although this was a treat to myself. It’s a subtle fragrance not too over powering I like it so much I’ve ordered a candle for Christmas in the exact same fragrance!
Great candles and great service.
Was so happy with this candle
Was so happy with this candle - looked fab and smelt great. Will be ordering more for sure.
Great product and service
Great product and service. However the carrier, Hermes, left the parcel on the doorstep in the rain.
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