Compass Candles Reviews 324

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not place an online order. I should have read reviews first because several people have had the same experience. Orders placed, never arriving, then being totally ignored by the shop. After re... See more

Rated 1 out of 5 stars

Ordered a candle on 6th feb for my wife on Valentine’s Day. Now the 16/02 - no candle arrived, no response to query on non delivery raised on 13/02, but I have been asked for feedback twice.

Rated 5 out of 5 stars

Such a great range of candles with some quirky designs Packaged well in a lovely expensive looking box and delivered very fast using a reliable courier service I chose Starry Night and since delive... See more

Rated 5 out of 5 stars

Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form. Having checked & amended in response to email, so I did not need to re-order, the purchase... See more

Company details

  1. Candle Store

Written by the company

Hand poured soy wax candles using a wooden wick and natural soy wax. We are also specialists in creating candles from used bottles.


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Friendly

Friendly, local and fantastic scents.

A great business and service that matches.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

In love with my candle!

I absolutely love the candle Sam has made for me. The rhubarb and vanilla smell is gorgeous, fresh but fruity and it fills the room when the candle is lit. I also get wafts of the lovely rhubarb smell when the candle isn’t lit, it’s lovely but not overpowering in the room. I gave Sam a Prosecco bottle to use and he’s done a fantastic job with it, filled to the brim with wax, amazing value, thank you!

January 27, 2022
Rated 5 out of 5 stars

Happy Customer

Happy Customer

I was given a couple of the candles as a Christmas present and was so pleased with the gift, I ordered another. Arrived on time, nice and safely packaged and I would thoroughly recommend the candles.

January 7, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service as ever, quick delivery, great candles and diffuser, the black plum and rhubarb smells amazing! Definitely one of my favourite smells from compass candles . Thanks

December 3, 2021
Rated 5 out of 5 stars

The website could be clearer about…great professional service

The website could be clearer about sending in own bottles .Have to feel confident in company to pay then send in bottles .But very professional service .
Prompt return great results
Love my candles

November 25, 2021
Compass Candles logo

Reply from Compass Candles

Hi Jo,what is it that wasn't clear on the website? Just so I can improve it where possible. Thanks.

Rated 5 out of 5 stars

A beautifully presented Reed diffuser…

A beautifully presented Reed diffuser in the new ‘Starry Night’ fragrance. The reeds are a good quality and the product well packaged perfect for a gift! Although this was a treat to myself. It’s a subtle fragrance not too over powering I like it so much I’ve ordered a candle for Christmas in the exact same fragrance!

November 24, 2021

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