Compass Candles Reviews 324

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not place an online order. I should have read reviews first because several people have had the same experience. Orders placed, never arriving, then being totally ignored by the shop. After re... See more

Rated 1 out of 5 stars

Ordered a candle on 6th feb for my wife on Valentine’s Day. Now the 16/02 - no candle arrived, no response to query on non delivery raised on 13/02, but I have been asked for feedback twice.

Rated 5 out of 5 stars

Such a great range of candles with some quirky designs Packaged well in a lovely expensive looking box and delivered very fast using a reliable courier service I chose Starry Night and since delive... See more

Rated 5 out of 5 stars

Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form. Having checked & amended in response to email, so I did not need to re-order, the purchase... See more

Company details

  1. Candle Store

Written by the company

Hand poured soy wax candles using a wooden wick and natural soy wax. We are also specialists in creating candles from used bottles.


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A Personal touch

Easy ordering, great selection and updates on the order being ready to collect and checking after that I had been able to collect without issue, a personal service, makes the difference.

April 21, 2024
Rated 5 out of 5 stars

Special Vase

What a brilliant service I received from Compass Candles. I had a bottle from a special birthday that I didn’t want to just recycle, so I enquired with Compass Candles and they were able to remove the neck and have turned it into a gorgeous vase for me. I am so pleased with my special vase.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Speed & efficiency of service with personal touch

Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form.
Having checked & amended in response to email, so I did not need to re-order, the purchase was made & delivered speedily & has been very well received by the birthday girl!

January 30, 2024
Rated 3 out of 5 stars

Ordering was easy

Ordering was easy, delivery was poor, my parcel was left on my front door step for hours and I’d been at home and the delivery driver didn’t ring the doorbell.

January 21, 2024
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Reply from Compass Candles

Hi, thank you for taking the time to leave a review. Sorry you felt dissatisfied with the delivery of your order, unfortunately that is something that is out of our hands and we don't believe that the review reflects Compass Candles and how we operate. We hope that this doesn't deter you from ordering from us again.
Many thanks
Sam

Rated 5 out of 5 stars

Love Compass candles

Love Compass candles. Brought one recently (ie last week).
Beautifully presented and packaged.
Lovely smell.
Love the vessel (M&S gin bottle with alpine scene).
Burns slowly, smokeless.

January 10, 2024
Rated 5 out of 5 stars

I can honestly say these are the best…

I can honestly say these are the best candles I’ve ever had. I am a candle addict and these just blow the rest out of the water! Such lovely scents, strong but not overpowering, burn so nicely and evenly, no black soot marks on the wall like all the others I’ve used. 10/10 could not be happier! Thank you

January 6, 2024
Compass Candles logo

Reply from Compass Candles

Wow! Thank you so much for an amazing review Amanda!😃 We may not be able to compete with the big companies on some levels, but we certainly try our best and reviews like this ensure we keep doing what we are doing 😀😀

Rated 5 out of 5 stars

Would highly recommend this business!

I have used this candle service 3-4 times now having special bottles made into candles and having them re-filled. Sam is always extremely helpful when I have questions about a bespoke order. There is a great range of different scents to choose from and the candles always arrive back to me in the post so well wrapped. I would highly recommend this business for candles / diffusers and the bottle candle service and will continue to use them!

December 9, 2023

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