Compass Candles Reviews 324

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not place an online order. I should have read reviews first because several people have had the same experience. Orders placed, never arriving, then being totally ignored by the shop. After re... See more

Rated 1 out of 5 stars

Ordered a candle on 6th feb for my wife on Valentine’s Day. Now the 16/02 - no candle arrived, no response to query on non delivery raised on 13/02, but I have been asked for feedback twice.

Rated 5 out of 5 stars

Such a great range of candles with some quirky designs Packaged well in a lovely expensive looking box and delivered very fast using a reliable courier service I chose Starry Night and since delive... See more

Rated 5 out of 5 stars

Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form. Having checked & amended in response to email, so I did not need to re-order, the purchase... See more

Company details

  1. Candle Store

Written by the company

Hand poured soy wax candles using a wooden wick and natural soy wax. We are also specialists in creating candles from used bottles.


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Durable Packaging & Perfect Gift

We ordered 10 candles to take with to South Africa as gifts for family. The packaging is incredible and durable. I was nervous putting these glass bottles in my check-in luggage but all 10 candles got to South Africa in one piece, with no scratches, no broken nor chipped glass. Everyone loved the smell of these amazing candles. This is a perfect gift for any occasion! PS time to open a branch in SA🇿🇦

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Kraken candles.

Have now had 2 candles from compass candles and they are amazing, I sent a limited edition bottle to up-cycle and I love it.
The smells are to dye for.
I will definitely will be using again, for refills and new candles.

March 17, 2023
Rated 5 out of 5 stars

These are exceptional candles

These are exceptional candles. I’ve ordered a number of times now and am never disappointed. The fragrances are great and don’t fade over time or with burning. The candles last for ages and always burn well and look fabulous. What more can I say!

March 16, 2023
Rated 5 out of 5 stars

Loved every part of the experience

Loved every part of the experience, from looking through the beautiful website and having so much to choose from. To my items been delivered quickly and the presentation and packing is just beautiful. Will definitely be a repeat customer!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service - highly recommended

Fantastic service, ordered three candles and received within 4 working days! They smell absolutely divine and the presentation/packaging is fabulous. Ordered two as birthday gifts for special friends but can’t wait to burn ours.

Thanks for the superb service! Highly recommended.

March 1, 2023
Unprompted review
Rated 4 out of 5 stars

I love the smell of the plum and…

I love the smell of the plum and rhubarb candle so re ordered. I do however think the wick should be changed as there is a lot of wasted wax that doesn’t burn down on the current wick so that’s my only suggestion.

February 23, 2023
Rated 5 out of 5 stars

Great candles!!!

Amazing!!! Smells devine.
There was a bit of an issue with my order and an IT glitch got to love technology. I was emailed and informed about it and chose an alternative to what I had ordered. They arrived and smell amazing and where packaged so well to protect them. Would definitely recommend to the point of building another order as soon as they arrived.

February 24, 2023
Rated 5 out of 5 stars

Perfect customer service . Above and beyond

Sam has been amazing, the item
I wanted was out of stock, within a week after numerous emails , I had the item made and on its way! Thank you so much for your outstanding customer services , will use and 100% will recommend! So happy to give the perfect gift to my friend for a very special birthday. 💜

February 24, 2023
Rated 5 out of 5 stars

Absolutely amazing products!!

Absolutely amazing products with the best fragrances. My most recent order was a Duppy White Rum bottle candle fragranced with coconut & lime. The smell is amazing! It has been dreaming of warm summer nights and rum cocktails. I will be ordering another bottle candle next month!

February 23, 2023
Unprompted review

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