Do not place an online order. I should have read reviews first because several people have had the same experience. Orders placed, never arriving, then being totally ignored by the shop. After re... See more
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Ordered a candle on 6th feb for my wife on Valentine’s Day. Now the 16/02 - no candle arrived, no response to query on non delivery raised on 13/02, but I have been asked for feedback twice.
Such a great range of candles with some quirky designs Packaged well in a lovely expensive looking box and delivered very fast using a reliable courier service I chose Starry Night and since delive... See more
Contacted me very quickly to check details as Sam could see I’d likely missed a drop down on the order form. Having checked & amended in response to email, so I did not need to re-order, the purchase... See more
Company details
Written by the company
Hand poured soy wax candles using a wooden wick and natural soy wax. We are also specialists in creating candles from used bottles.
Contact info
Unit A1 North Road, Marchwood Industrial Park, C/O Strong Room Self Storage, SO40 4BL, Southampton, United Kingdom
- 07854849655
- sales@compasscandles.co.uk
- compasscandles.co.uk
Hasn’t replied to negative reviews
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Great customer service
Great customer service. Fast delivery and packaged very well. Lovely candle and scent too!
The extra mile
Went above and beyond my expectations- pulled out all stops to fulfill my order quickly as I was last minute with a gift. Would really recommend and use them again.
5*****
It is pleasure ordering from CC. Sam is always so on it answering queries and letting you know what is happening with your order. I found this especially helpful over the busy Christmas period. Which is why I keep coming back. Fantastic product and top class customer service.
Custom Order
First class service! The website was easy to use; I had follow up contact from Sam upon receipt of my bottle to check its condition; I was also able to change the scent of my candle at that point; and delivery of finished article was around 1 week earlier than expected; beautifully, safely and sustainably packaged. I will definitely be using Compass Candles again and would eagerly recommend them to someone else looking to buy bottle candles or have a custom order fulfilled. Thank you!
It’s always great working with Compass…
It’s always great working with Compass Candle and the candles smell divine.
All my friends love their gifts.
Really innovative and beautifully made
Really innovative and beautifully made products - love the Champagne bottle candles, they make great presents. I'm in love with the basil, mandarin, and lime scent! Well-packaged in recyclable packaging.
Love my gorgeous smelling candle
So pleased with my gorgeous smelling candle! I went for the Black Raspberry & Peppercorn, love the fact it’s a reused gin bottle. Ordered over Christmas and they advised it would be dispatched after the holidays and it turned up straight away in the new year. Very well packed. Will definitely be purchasing more!
I'll be a regular from now on
Compass candles' products are perfect for when I really need to relax after a long day. The crackling wick mixed with the various amazing scents on offer put Compass at the top of the game. Fantastic value and service. I'll be a regular for sure!
Henricks bottle candle
Ordered bottle candle & top candle holders as a gift, was surprised you could choose fragrance. Parcel arrived quickly & packed so well & smells wonderful, hopefully recipient will like as much as I do!
Amazing candles
Amazing candles, fantastic customer service. Very much value for money. Looking forward to placing my next order in the near future.
Excellent service and absolutely love…
Excellent service and absolutely love my candle. Scent is amazing, honey and tobacco. It was delivered within days of me placing order. Candle was well packaged .Would highly recommend.
Prompt delivery and value for money
Great service and product
Great service and product. Second order. Great candles and smell fantastic. Can't fault this company.
Amazing company
Amazing company, excellent service! Will be recommending to friend and family
Happy repeat customer
I have ordered several times and never been disappointed. This time I tried a new scent Amber Noir & will definitely buy again. Always excellent service and good quality products.
My house is going to smell so Christmassy 🎄
Absolutely amazing service as always. They smell incredible. Safe to say no other candle compares.
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