Overall I had a great experience with them. It took months to get my refund from the airline but they helped and finally I got it. I had to ask for updates but other than that nothing to complain.
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See what reviewers are saying
I had a flight delayed overnight in Spain with myself husband and two small children. Compensador, took over the case and I got a 1600 Euro compensation payment which was great as Iberia offered us n... See more
I was not told there was a customer management fee. Probably it is in the contract, but it should be clearly said.
They got me the compensation from Cubana Airlines for the delay of around 12 hours. I wouldn’t have been able to get it myself I’m sure, as it’s a lengthy process Of the 600€ compensation they had to... See more
Company details
Written by the company
Somos líderes en territorio nacional en consecución de Compensaciones de aerolineas, bancos, divorcios y accidentes
Contact info
Calle Francisco de Rojas, 28010, Madrid, Spain
- 605909944
- info@compensador.es
- compensador.es
4.6
Excellent
974 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Todo impecable!
March 18, 2026
Great
Great, got the compensation in days that Iberia were fighting tooth and nail not to provide. Helpful, polite and efficient.
November 25, 2025
Unprompted review
Got compensation from Cubana Airlines
They got me the compensation from Cubana Airlines for the delay of around 12 hours. I wouldn’t have been able to get it myself I’m sure, as it’s a lengthy process Of the 600€ compensation they had to pay, I received just over 400€, which I’m happy with.
December 8, 2025
Unprompted review
The company has provided the best…
The company has provided the best service: I've received the compensation for the delayed flight from Iberia. I (along with other passengers from that flight) didn't even know that I should receive this money, because the flight company had already taken care about their mistake by providing the hotel and meals while waiting for the next flight. But Compensador has provided all needed information, informing about our rights and eventually I’ve got the compensation. The procedure was simple: I have provided my boarding pass and passport and they completely took care of everything.
August 25, 2025
Unprompted review
Good professional service
March 6, 2025
Perfect and reliable company.
Perfect and reliable company.
I recommend for everyone
December 23, 2024
Very helpful with the process.
October 22, 2024
Flight delay refund
I had a flight delayed overnight in Spain with myself husband and two small children. Compensador, took over the case and I got a 1600 Euro compensation payment which was great as Iberia offered us nothing, even through we had other losses like hotels etc
December 13, 2023
Unprompted review
I was not told there was a customer…
I was not told there was a customer management fee. Probably it is in the contract, but it should be clearly said.
November 4, 2023
Overall I had a great experience with…
Overall I had a great experience with them. It took months to get my refund from the airline but they helped and finally I got it.
I had to ask for updates but other than that nothing to complain.
October 25, 2023
Unprompted review
Thanks a lot for your good service
March 11, 2023
Unprompted review
Excellent service :) thank you very much
March 21, 2023
I'm very happy after cooperation with…
I'm very happy after cooperation with this company. Your Ukrainian friend.
June 20, 2022
Reply from Compensador
Thank you very much Pavlo for sharing your feedback with us. We are really glad to meet your expectiations. Best regards, Compensador team.
True and reliable
April 16, 2022
Reply from Compensador
Thank you very much John for sharing your feedback with us. We are glad to meet your expectations. Best regards, Compensador team
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