Complete Prime Residential Reviews 

One of the worst property agents that we have rented from in our experience. Would not recommend using these property agents.

Took us almost a month to get our deposit back, they tried to charge us for issues in the property that were already present on move in - due to poor due diligence and lack of consistencies between reports.

Viewed the property & one side was covered in scaffolding, property agent confidently said that the balcony side was not going to be covered in scaffolding - clear lie just to get tenants into the flat as one month later there was scaffolding being put up.

This was up on the building for 8 months (pretty much our whole tenancy - it took 2 months to take down & pull down). Horrendous drilling & building noises everyday.

Professional and friendly support from property manager Harry Emsall at Complete. Harry was responsive to emails and provided practical advice when dealing with tenants/ renewals. .

Good support from Grace Baffour Ata at Complete with our property, always fast and responsive

Renting via Complete as a tenant has been a positive experience. Issues raised have been responded to quickly and found the staff in the office very pleasant. No complaints or major issues, would recommend for professional tenants. Our property manager was Kirsty R - Good communications and helped us when we required it.

I’ve been speaking to Crystalla Kaila over the last few days regarding renting a property and she’s been so pleasant! Very prompt with responses and really helpful. It’s been a great experience.

Ryan Coucill has been managing our flat in Manchester for about 5 years. We are very happy with him, he is on top of everything, very responsive and deals with any issues promptly.

Have been very happy with Melissa's efforts to manage my property over the last few years. After experiencing rubbish support from another agency before, it was quite a relief to finally get someone who is invested in improving 'rental management' vs competing with a sales department (where all the effort goes).

Having seen some unfair 'mob-mentality' posts from social media about Prime Residential, I thought I'd add from my point of view Melissa has been exceptionally professional the whole journey - she ensured that proper compliance checks were carried out and coordinated the necessary repairs. This ended up costing me more, but ensured the house was safe and up to standards.

Melissa has always been quick to respond to any queries and is polite and friendly. I'm happy to recommend her business.

Grace Ata is always a pleasure to deal with at Complete.

Complete managed our property for almost a decade and for the most part did an excellent job.

In recent years Jodie has managed the account, I highly recommend her, she has been available to answer all questions and has promoted us on areas that have needed our attention and navigated a rather difficult exit situation with professionalism and patience.

I have a tenant of complete prime residential since October 2021. i have had a great experience with them, in particular with Shamira from their Manchester office, my assigned property manager. Shamira is responsive in her emails, always polite and professional. I always get a prompt response from her and any issues are quickly resolved. I would like to thank Shamira for her hard work and for making my experience a positive one.

Grace Baffour Ata was very quick and efficient in finding me an apartment and moving me in in a short period of time. I would definitely recommend Complete Prime

Reni Rupprecht has been very supportive and helpful in guiding me to make the decision I needed to make on my property. Reni understood my situation and needs and helped me understand my options. She was professional, assuring and empathetic throughout the process. I've been with Complete for over ten years, and I've always been happy with their service and support. Reni is a testament to the quality of professionalism of the company.

I have used Complete Prime Residential to manage my property since inception. They have done a great job in keeping my property in great condition and always looked after the tenants.

Complete Prime Residential is an excellent company. Their staff is incredibly helpful and has been able to assiss me with several matters regarding my rental property, even though I am located overseas. I have had the pleasure of working with my property manager Ryan Coucill, who has been exceptionall responsible. Whenever I encoutered difficulties, he was prompt in provioding solurions and I am extremely grateful for his assisstance.

I have been renting from CPM for 5 yaars now (Quay Central Liverpool), my property manager Shamira Dar is very on the top if her game, she is always advocate of the renter, sort out any issues promptly, always available and approachable, even when the rent price went up, she made sure I am protected with best deals. Shamira is an incredible property manager and just make my life easy in my current property. I have dealt with other companies/ property manager for the past 10 yrs, this has been by far the best experience! Thanks Shamira for your hard work and dedication.

Shamira was helpful! Thanks for your efforts for getting our power back on out of office hours.

I have been dealing with Shamira throughout the tenancy and she has been more than supportive and helpful throughout! There to answer any questions and sort any issues straight away, couldn't recommend enough.

We currently rent through complete and I couldn’t have a bad word to say about Shamira anytime we contact she is always there to reply and has helped solve any issues we have had quickly. Couldn’t recommend Shamira more

We currently rent through complete, we communicate through Shamira and we have had nothing but good things to say! We have rented our property for 2 years now and any issues get sorted straight away! Thank you so much to Shamira for everything!

I have been a tenant of complete prime residential’s for around 6 months now at one of their properties in Liverpool. From the initial correspondence to the ongoing maintence and queries that go along with renting I have found them to be excellent. My assigned Property manager Shamira has been brilliant, super communicative, accommodating and timely with responses to any issues I may have. The best agents I’ve used so far!, Gerard