Complete Gas & Plumbing  Reviews 83

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making every interaction pleasant. Many people highlight the engineers' expertise, efficiency, and thoroughness in diagnosing and resolving issues, often going above and beyond. The service is frequently described as excellent, with consumers appreciating the punctuality, clear explanations, and overall high quality of work, whether for routine maintenance or emergency repairs. Reviewers often mention the ease of communication and the company's ability to accommodate appointments, even for urgent situations. Many customers have used their services for years, citing consistent satisfaction with the workmanship and the reliable, competent team.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and competence of... See more

Staff

Clients share positive opinions on staff. Reviewers consistently praise the engineers and staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

As a pensioner, without heating or hot water suddenly at the weekend, it is quite a minefield to find a trustworthy engineer to fix my boiler on line. From start to finish, CG&P presented a safe pair... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend this company easy to book pricing was clear and fair. Scott the engineer who serviced our boiler was professional and competent also very friendly and didn’t mind us asking l... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service - easy to get hold of and really friendly when doing the repairs and fitting boiler. Very reasonably priced and make useful suggestions. Brilliant at fitting boilers and rep... See more

Company replied

Rated 5 out of 5 stars

You can use this company with absolute certainty that the job will be done properly. They are busy because they are good and it's worth waiting a few days for an appointment. There is no faffing aroun... See more

Company replied


Company details

  1. Plumber
  2. Gas Engineer
  3. Heating Contractor

Written by the company

Complete Gas & Plumbing is a trusted provider of comprehensive gas and plumbing services. We specialize in residential and commercial solutions, including installation, maintenance, and repair of heating systems, boilers, and plumbing fixtures. Our team of certified professionals is committed to delivering high quality workmanship, exceptional customer service to meet all your gas and plumbing needs. Whether it's an emergency repair or a planned project, Complete Gas & Plumbing ensures efficient and effective service every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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Rated 5 out of 5 stars

Brilliant !

Excellent service all round a truly
professional company 👍

January 2, 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for taking the time to leave us a lovely review.

Rated 5 out of 5 stars

Very professional

Very professional, very polite, obviously very knowledgeable about the boiler, a credit to your company !!

November 29, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for leaving this great review! It really means a lot to us.

Rated 5 out of 5 stars

Very pleased

Very pleased with the work carried out. Kept to appointment times. Friendly and efficient. Easy to contact.

November 15, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for taking the time to leave a lovely review.

Rated 5 out of 5 stars

AS usual

AS usual, Complete Gas and Plumbing did a wonderful job of servicing my boiler and were very helpful with little details like making sure that the timers were correct for my use, and the batteries were in working order. They arrived on time and cleaned up after themselves. It was much apreciated. Thank you

November 11, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for your lovely review.

Rated 5 out of 5 stars

A totally reliable and trustworthy…

A totally reliable and trustworthy company. Our boiler was installed by them and we have had 8 years of excellent service and will continue to use CGP. Highly recommended.

October 11, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for leaving a review, it really means a lot to us.

Rated 5 out of 5 stars

This is the best boiler service l have ever had

This is the best boiler service l have ever had ,l have used British Gas & Corgi contracts in the past but they do not compare to Complete Gas & Plumbing at all
Their engineer arrived on time ,and ordered some parts that were needed ,thoroughly cleaned and serviced the gas boiler and left everything clean and tidy and was very friendly too.
I have no hesitation in recommending Complete Gas & Plumbing for quality of workmanship and great value service plans.

October 14, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for your great review!

Rated 5 out of 5 stars

Friendly, tidy and efficient local company

Complete Gas and Plumbing were recommended to by a friend. They had to fit a new boiler and radiator but unfortunately ended up having to rectify an issue with the gas mains that was done incorrectly by a previous company. The pricing for the additional works that neither of us had planned was more than fair and now everything is finally working perfectly. The engineers were good as gold and left my recently decorated house in good order despite the mess they had to create to achieve their work. Would certainly recommend on again. Blandford, Forum

September 27, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for this lovely review. We are always fair and honest when something unexpected happens during a job. We hope you are enjoying your new boiler!

Rated 5 out of 5 stars

Fitted 4 new radiators and fixed old issues

Complete gas and Plumbing came to fit four radiators throughout our house. We had bought the rads and the TRV’s ourselves which is a bit cheeky but CG&P had no issue with this and booked us in for the works. The lads were a credit to the company, especially Charlie. It is a very old house and he had to overcome some serious headaches which did change the job from a walk in the park to a living nightmare but he took it all in his stride and made good anything he had to cut/move to get the pipework where WE wanted it. He’s a more patient man than me. He actually had a colleague sent to to help him in the afternoon to get the job across the line in the allotted day. The guys were lovely, tidy and never made out that any ask was too much. We went to work and left them with a house key and would happily do so again. Sorry it was a pain guys but thanks for finishing the job to a level we are both more than happy with. ***only thing I would change next time would be letting them source their own parts for the job, so sorry if we made things a bit more tricky guys. Please contact me to set up a boiler care plan going forward. Look forward to seeing you soon. James

July 2, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for taking the time to write us a lovely review, we really appreciate it. This is definitely a job the guys will remember!

Rated 5 out of 5 stars

Excellent service, friendly, helpful staff

Excellent service, reassured having just had my boiler serviced, would recommend taking out a plan which includes your service and provides peace of mind as covers related repairs in the event the boiler fails or has an issue. Happy customer, thank you.

September 24, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for leaving us a lovely review.

Rated 5 out of 5 stars

Great service all round

Great service all round, estimate provided for fault and I was talked through the issue and shown the cracked faulty part when it was replaced. Friendly and well priced.

September 4, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

professional and efficient

I had a really good experience with Complete Gas & Plumbing. Their team was professional, efficient, and knew their stuff. They handled everything smoothly from start to finish and kept me informed throughout the process. Definitely recommend.

September 13, 2024
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for your honest review, it really means a lot to us.

Rated 1 out of 5 stars

Poor

Poor. Will not use Complete Gas and Plumbing again. Reception staff rude over the telephone. I am the customer I have not got to accept this from them. I therefore get my plumbing done by another company who supply a better service. Complete Gas and Plumbing are not worth one star.

September 1, 2024
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Reply from Complete Gas & Plumbing

Dear Mrs Tulk

Thank you for sharing your feedback. We're sorry to hear that your experience from June 2023 didn't meet your expectations. We strive to provide excellent service to all of our customers, and your input helps us to continue improving. We realised shortly after the event that we could have offered to send an engineer out that evening to look at the toilet for you.

While some time has passed since this happened, we would love the opportunity to make it right. Please feel free to reach out to us directly and we’ll do our best to address any lingering concerns you may have. We now have a new team member to deal with your requests so it could be a great chance to form a new and fresh relationship with us.

We truly appreciate your business and hope to serve you better in the future.

Best regards,
Complete Gas & Plumbing

Rated 5 out of 5 stars

Great service

Great service. Friendly, knowledgeable engineer who gave good advice . Would highly recommend.

September 1, 2024
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Reply from Complete Gas & Plumbing

Thank you for your lovely review

Rated 5 out of 5 stars

Great Service

They arrived at the arranged time.
Carried out the boiler service to a high standard. They noticed that my boiler needed a couple of new parts, and have ordered the parts.
When my boiler broke down last year the service was exceptional .

August 5, 2024
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Reply from Complete Gas & Plumbing

Thank you for you review! We really appreciate it.

Rated 5 out of 5 stars

Excellent

Good, sound advice, professional approach to all tasks.

July 31, 2024
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Reply from Complete Gas & Plumbing

Thank you for your review. We are always happy to help and give our best advice.

Rated 5 out of 5 stars

At last, the help I need.

Good communication. Sensible, down to earth , practical advice. Gets the job done. Trustworthy.

July 31, 2024
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Reply from Complete Gas & Plumbing

Thank you for your great review!

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