Complete Shutters & Blinds Reviews 233

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, highlighting the excellent service received from initial contact to installation. People are delighted with the high quality of the products, noting that the shutters look amazing, are well-made, and significantly enhance their homes. The overall user experience is described as smooth, stress-free, and professional, with many appreciating the timely and tidy installation process. Though some customers experienced issues with communication and follow-up regarding repairs or installation delays, the majority of people found the company to be highly reliable and would readily recommend their services.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the team's professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Product

Reviewers express high satisfaction with the product. Many customers are delighted with their new shutters,... See more

Quality

Consumers consistently express high satisfaction with the quality of the product. Many reviewers praise the... See more

User experience

Customers consistently note positive experiences with the overall user experience. Many reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our shutters fitted by Complete Shutters and couldn’t be happier. After getting a few quotes, it was clear that Danial really knows his stuff, and we felt confident we'd get top-quality shutter... See more

Rated 5 out of 5 stars

I had 8 shutters fitted by Daniel's team 2 very hard working and very efficient and tidy men, was extremely pleased with the shutters they look amazing and from start to finish daniel and pippa kept... See more

Rated 5 out of 5 stars

I'm absolutely delighted with the shutters from Dan and his team. They're beautiful and perfectly in keeping with the house. The team arrived on time and worked tirelessly until they were done. They a... See more

Rated 5 out of 5 stars

I’m absolutely delighted with my new shutters—they look stunning and have completely transformed the space. The whole experience was smooth and professional. Daniel, who handled everything, was fa... See more

Company replied


Company details

  1. Window Treatment Store
  2. Furniture Store
  3. Interior Designer

Information provided by various external sources

We offer the best quality plantation window shutters and wooden shutters in London and surrounding areas. View our quality range online today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 4 out of 5 stars

Great value

We are really pleased with our beautiful shutters that complete our front room and bedroom. I got a few quotes for shutters and found that Dan’s was the cheapest by quite a bit for hardwood.
We had to delay the fitting of our shutters by a couple of weeks as my daughter became unwell, but I found Complete shutters very flexible on this.
There was a very small chip on one of the shutters when it was fitted, but the guys popped around quickly and fixed this for me, which I was happy with. Overall, very good value and a great service.

January 22, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Jo for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 5 out of 5 stars

Professional job from start to finish

Professional job from start to finish. Beautiful finish well worth the money spent.

January 17, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Mr Joseph for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 4 out of 5 stars

Returning customer to Complete…

Returning customer to Complete Shutters. We first used the company In 2015 and recently as we moved to Warwickshire. Dan was happy to come up and give us quote. There were a few teething problems due to brexit and the backlog in British ports. This caused a delay to us getting our blinds fitted, but Dan kept us as informed as he could but would have been nice to have a bit more communication.

As soon as the blinds were in, we got a date for fitting and the fitting went smoothly. There were a couple of blinds that needed reordering but Dan got on it right away and his team talked us through how to fit the blinds ourselves (which was really easy).

Overall we had a good experience with Complete Shutters and I’d definitely use them again and recommend. Always good to help small businesses especially during these times!!

January 16, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Tomi for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, really professional and helpful all throughout the process, would highly recommend this company

January 15, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Nicola for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough , answered all my questions - and there were MANY- helped me with my decisions and finally fitted by true gents . Thanks guys xxx

January 15, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Jacqui for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 5 out of 5 stars

Great service, great products

I have used Daniel and team for all my blinds in every property I have lived in. Great quality amd super professional, I would not use anyone else. Highly recommend.

January 14, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Gillian for the order and I am glad you like the new Shutters. Many thanks, Daniel

Rated 5 out of 5 stars

Great experience

What can I say... great service from start to finish!! Dan and his team was very helpful with everything. Kept me in the loop about arrival times of my shutters and when they where gonna be fitted. On the day of fitting Dave came he was polite and very helpful with the questions we put to him. An overall great experience and would recommend them to my friends and family and who ever else was interested in shutter blinds!

Thanks again Complete Shutters and Blinds

January 14, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Billy. I’m glad you like the shutters and thanks for the order. All the best, Daniel

Rated 5 out of 5 stars

We love our beautiful shutters

We love our beautiful shutters! Our new home is now completed,very pleased and happy with service and quality! Takes time but is worth it :))

January 13, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Teodor. I am glad you like the shutters and thank you for the order. All the best, Daniel

Rated 5 out of 5 stars

Great Product and Service!...

Right from the beginning we received great advice and personal service from Daniel. We had about a month delay in the fitting, mainly due to Brexit and Covid related delays on the shutters, but we were consistantly kept updated by Daniel personally or by Pippa on email, which was reasuring and alleviated any unnecessary stress.
As soon as the shutters were received the installation date was confirmed. The shutters were fitted by Dave and Mitchell, who done a fantastic job, working a very long day to get the job done to a very high standard! There were 5 windows including 2 large bays and the finished product looks awesome. 👌 Great local company providing the personal touch and a high quality finished product. Highly recommended!

January 6, 2021
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Sony, we are glad you are happy with the new Shutters. Happy New Year to you and your family.

Rated 5 out of 5 stars

We absolutely love our new shutters

We absolutely love our new shutters! It has transformed our house. From start to end Daniel and Pippa were in contact with us with delivery and fitting dates, especially with Covid delays are expected. Daniel came and measured quickly and came with samples, listened to what we wanted and also gave suggestions.
The fitters were friendly and polite in their mannerism. They left us no mess and all the packaging was taken away - a bonus.
We are extremely greatful to Complete Shutters and highly recommend them and will use them again without any hesitation. Thank you guys and happy new year.

December 30, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Hassan. We are glad you like the shutters.

All the best

Dan

Rated 1 out of 5 stars

Beware, do not place an order with this company

Beware ! No products, full deposit still not received, now seeking legal advice. Complete Shutters accepted our order in December 2019, plus a large deposit. Due to delays with Corona Virus, we were very understanding and flexible with the non-delivery of our shutters and blinds order. We really wanted to support a small local business and left our deposit with them. However, over the Summer and after cancelling several bogus appointments to fit the product, we requested our full deposit back. Complete Shutters have now been continuously lied to and misled us over the past 5 months. We have still not yet received our full deposit back. Complete Shutters promised us, on three occasions, our remaining deposit back before Christmas. We never received the money, that has been over a year now. We found the whole experience really stressful and upsetting. We are now seeking legal advise, as we are sick of chasing this company. I would hate anyone to have a similar experience, so I strongly advise you not to place an order with this company. In summary: Appalling customer service and not to be trusted, from an unhappy, annoyed and out of pocket customer. If this review is taken down by the company - I will produce detailed evidence of proof of our experience

December 30, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Hello Fiona. I hope you are well. Merry Christmas. Sorry to hear this. Please, If you could please give us a call on 020 3418 8877 or an email on sales@completeshutters.co.uk, I’ll happily look into this for you and come straight back to you, many thanks. Dan

Rated 5 out of 5 stars

First class ‘window shutters’ company

My wife and I did a fair bit of shopping around for the ideal shutters ‘made to measure’ around our home and had several companies visit and demo there products. We chose ‘Complete Shutters’ based upon the 1st class demonstration of their product range and sheer professionalism and customer service experience that we received from sales representative ‘Daniel’.

However, what really cliched the deal for us to proceed with using ‘Complete Shutters’ was their price and also based on the fact that they provide free complimentary temporary blinds for use whilst the shutters are made to measure.
This came in extremely handy indeed as we were having new windows fitted also.

On the day of installation, Dave and the fitters arrived early as scheduled and did a remarkable job with the install. Not to mention being very considerate in taking all packaging and waste materials with them, despite the fact that I had a large skip sitting on my driveway for use on other project.

So to summarize l, my wife and I are very happy indeed with our new quality Pelonia range shutters.

Complete Shutters come highly recommended indeed...!

December 14, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you David. Have a lovely Christmas.

Many thanks

Daniel

Rated 5 out of 5 stars

Excellent service and the shutters are…

Excellent service and the shutters are definitely a good value for money. The whole process was stress free and smooth. I will recommend to my friends and family without any hesitation. Thank you guys, keep up the good work!

December 13, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Andrew. Have a lovely Christmas.

Many thanks

Daniel

Rated 5 out of 5 stars

This company is just amazing

This company is just amazing! Their service from start to finish is impeccable! The staff go above and beyond beyond to make sure everything is perfect and I would definitely recommend them for any blind or shutter work that you want done. I am a very happy customer! Thank you so much x

December 13, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Grace. Have a lovely Christmas.

Many thanks

Daniel

Rated 5 out of 5 stars

Definitely recommend

I’ve used these guys twice now and will always recommend. Great service and great blinds. My in-laws recently had blinds fitted and they too were extremely happy.

December 13, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Marie. Have a lovely Christmas.

Many thanks

Daniel

Rated 1 out of 5 stars

Awful

Awful. Parted with a huge deposit and no shutters. Ordered our shutters (for 6 windows) in March, a huge deposit was taken via what’s app and as yet no shutters fitted (after many many failed attempts of contact and chasing on our part!)
Reading other reviews we are not alone it seems.
UPDATE: Due to deliver them today in person after suggesting we fit them
ourselves just to get some sort of closure. Guess what, no show. And no communication. Just awful service .

December 13, 2020
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Reply from Complete Shutters & Blinds

Hi Emma & Rob,

I’m not too sure what this is about. I’ve just emailed you back on here. Please respond asap. Our phone lines are not down at all, our emails are working and the showroom is open 6 days a week. Please could you reply.

Updated - 23/12/20 - That’s just not the truth at all. We were asked to (deliver only) the shutters by you both by email which we have! (instead of fitting them ourselves you wanted your own carpenter to fit them) and on arrival yesterday you did not wish to pay for them until your own carpenter could make time to fit them in. I even offered to let you hold back £300 of the balance due until you had them fitted to which you declined. As per my text and emails, it’s just madness, we cannot leave any product on site without payment being made. I even had 3 fitters delivering them to you, as you know, who were willing to install them for you!

I’ve no idea why that happened and now we have a made to measure product for your windows and no balance payment.

Many thanks

Daniel

Rated 5 out of 5 stars

This is my second instalment with Danny…

This is my second instalment with Danny and his team and once again I am over the moon! I am a very fussy women and I drive them mad, but once again the quality of product and workmanship is amazing, I will be brace for the extension as soon as it’s finished. Thanks again guys you are amazing!!

December 10, 2020
Unprompted review
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Reply from Complete Shutters & Blinds

Thank you Kelly. Have a lovely Christmas. Many thanks. Daniel

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