Confitex Reviews 102

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I bought a pair of pants but despite measuring up they did not fit. Even though returned clean with the hygiene strip intact they refuse to refund or exchange. Now they don't even answer my emails. I... See more

Rated 2 out of 5 stars

Bought these for my daughter and I was really hopeful they were the answer to my drying the period pants in winter (or English summer ) conundrum. However when they arrived one of the two types I... See more

Rated 2 out of 5 stars

I have urge incontinence. When I leaked the confitex pad continued to feel wet for a long time. Sometimes the confitex pad was not sufficient and my jeans got a bit wet. I usually use a dispo... See more

Rated 3 out of 5 stars

I had been hoping to find a UK supplier of washable incontinence underwear so I didn't have to keep importing from the US. Unfortunately although the lace is beautiful, the gusset is about three time... See more

Company details

  1. Underwear Store
  2. Clothing Store
  3. Lingerie Manufacturer
  4. Lingerie Store

Information provided by various external sources

Confitex set out to create a range of highly functional, beautifully designed washable incontinence underwear which offer a real alternative to disposable incontinence products. After three years of extensive – and exhaustive – research, development and trials, we have devised a product that meets the original brief: to be fashionable, highly functional and make people feel good.


Contact info

2.0

Poor

TrustScore 2 out of 5

102 reviews

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Rated 3 out of 5 stars

Disapointment

They were bulkier than I expected

March 20, 2017
Unprompted review
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Reply from Confitex

Thank you for your review, I'm very sorry to hear that you have found the underwear to bulky for you, we will be more than happy to discuss this further, perhaps a different style maybe more suitable, we will be in touch with you to try and resolve this problem. Customer satisfaction is very important to us and our team are always happy to help. Thank you.

Rated 4 out of 5 stars

Boxers

Comfortable to wear. Cant say to much as i still need to asses after more usage.

March 15, 2017
Unprompted review
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Reply from Confitex

Great to hear, thank you for your review!

Rated 5 out of 5 stars

Great Product! The best we have tried.

These are very comfortable to wear. They offer great absorbency and they wash very well.
We were so pleased with them that we have ordered another two pairs!
.

March 9, 2017
Unprompted review
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Reply from Confitex

Fantastic! Very pleased that you are happy with the underwear, that's great to hear! Thank you for your lovely review!

Rated 4 out of 5 stars

Good Service

Timely delivery and excellent service

February 27, 2017
Unprompted review
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Reply from Confitex

Great to hear! Thank you for your lovely review!

Rated 3 out of 5 stars

Pants!

Yes, Pants is what they are! Who wants to hear a scrunching sound from their pants when they move, isn't it bad enough that we have to wear them without announcing it to everyone!!

February 21, 2017
Unprompted review
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Reply from Confitex

I'm very sorry to hear that you have found this with the underwear, we have not had this feedback from any of our customers before now. In comparison to pads, liners and other products of this nature in the market, our underwear are a unique, high end product that are designed specifically to feel like normal underwear. Due to the design of them, being pad less, the built in 3 layer technology, the high quality bamboo fibre in the material, this is not an issue that should occur and we will be more than happy to discuss this further with you to resolve this problem. Customer satisfaction is very important to us and our team are always happy to help. Thank you.

Rated 5 out of 5 stars

Excellent customer care and great product

The staff go out of their way to help you, customer care is a high priority. The product was perfect and very comfortable. Would definitely buy again. Joanne Sheffield was outstanding. The staff really know the product and sizing inside out.

February 15, 2017
Unprompted review
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Reply from Confitex

Fantastic, thank you for such a lovely review, I'm glad we could help you and very pleased that you are happy with the product! Thank you!

Rated 5 out of 5 stars

mens brief shorts

good quality well made, will have confidence travelling long journeys in the car and on the coach

February 13, 2017
Unprompted review
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Reply from Confitex

Fantastic! so pleased to hear you are happy with your purchase! thank you for your great review!

Rated 5 out of 5 stars

Quick delivery, good product

Ordered the confitex discreet padded underwear, very comfortable, reliable, and gives us confidence for future purchases, albeit a bit expensive, but in time, should give you your values worth. Fast delivery too. All round good.

February 6, 2017
Unprompted review
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Reply from Confitex

Brilliant! Very pleased to hear that you are happy with your purchase. Thank you for your lovely review!

Rated 4 out of 5 stars

I bought a few different sizes!

From studying the size guide, I went for small, as that's what my knicker size is but they were quite tight, so I went on to order the size up to see if they were not quiet as tight, but the pad comes up much bigger, now ive decided to stick with the smaller size, they are comfy when I get them on, I don't really notice them much through the day, they do leave quite a mark that I notice when undressing at the end of the day. But they are so much better than anything else, so thanks!

February 5, 2017
Unprompted review
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Reply from Confitex

That's great to hear! Pleased that you are happy with the underwear and that they are helping you! Thanks for the great review

Rated 2 out of 5 stars

Order process and packaging

I tried to order the male black boxer shorts with a fly opening. However the order would not progress through to completion. After several attempts to order the black I tried to change the order to gray and the order completed. If the black pair of boxers were out of stock it would have been easier if the order forms just stated that to save customers time and be given an explanation. Also do not approve that the order was not sent under plain packaging without your name printed in large lettering on the parcel. My partner does not want the post man or a neighbour knowing he is ordering incontinence products.packaging should be in plain polythene. Also tried to ring your telephone number at 3.30pm in the afternoon and despite being within working office hours a recording came on saying I had telephoned out of hours.

January 29, 2017
Unprompted review
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Reply from Confitex

I'm very sorry that you came across these problems while ordering, after speaking to you directly after this I'm very glad that we could resolve the problem and hope that you are a lot happier. Customer care is very important to us here at Confitex and we do our upmost to ensure that every customer receives a great service. Thank you for your review and we look forward to your next order.

Rated 5 out of 5 stars

Very good instant service

Very good instant service, well packaged, had to return the items as not suitable for my wife, Dr Kitchener.

January 25, 2017
Unprompted review
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Reply from Confitex

Sorry to hear that they are not suitable for your wife, If this is due to the level of absorbency, we will be adding a higher absorbency into our range as from the end of Feb, these might be more suitable!! Thank you for your lovely review!!

Rated 5 out of 5 stars

on time to my home

when I first got my package and try them on they fitted nice and they felt as they were made for me so well done . eric w

January 20, 2017
Unprompted review
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Reply from Confitex

Brilliant! Thank you for your lovely review!

Rated 5 out of 5 stars

New user

These are comfortable to wear and are feminine. They wash well and dry in a delicate program on the tumble dryer.
Because of the price it is encouraging me to retrain my bladder, without the fear that I might not find a loo in time.
My thanks to the inventors for coming up with these pants. I will be back for a couple more pair soon.

January 19, 2017
Unprompted review
Confitex logo

Reply from Confitex

That's great to hear! Pleased that you are happy with the underwear and that they are helping you! Thanks for the great review

Rated 4 out of 5 stars

Comfort and Confidence

I can't wear normal pads because of irritation but so far it hasn't happened. I'm keeping my fingers crossed They are very comfortable to wear as well. Thankyou

January 11, 2017
Unprompted review
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Reply from Confitex

Fantastic!! Pleased to hear it, thank you for your review

Rated 5 out of 5 stars

excellent

no problems ordering and delivered really quickly

January 6, 2017
Unprompted review
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Reply from Confitex

Fantastic! Thank you for your great review

Rated 5 out of 5 stars

Ordering of garment

The lady I spoke to was very professional and helpful - what more can you ask - excellent.

January 4, 2017
Unprompted review
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Reply from Confitex

That's great to hear! Thank you for your lovely review

Rated 5 out of 5 stars

Satisfied customer

Very prompt delivery. Not yet tried merchandise.

December 10, 2016
Unprompted review
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Reply from Confitex

Thank you for your review, We look forward to hearing your thoughts on the underwear!

Rated 4 out of 5 stars

Good experience so far

So far I have only placed an order for 1 pair, to try out, before deciding whether to order more. I sent a query via the website which was promptly answered in very friendly and helpful fashion. So I am happy so far!

December 9, 2016
Unprompted review
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Reply from Confitex

Very pleased you are happy with the service! We look forward to hearing your thoughts once you have worn the underwear! Thank you for the review

Rated 5 out of 5 stars

Very quick delivery.

Im very impressed with the product.

December 9, 2016
Unprompted review
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Reply from Confitex

Thank you for your review - really glad to hear that our product has been suitable for you.

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