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See what reviewers are saying

Rated 5 out of 5 stars

Needed a couple of CCTV cameras. After researching a number of suppliers I settled on Connectec. The web site works well, there is plenty of information on the items I wanted to buy, ad prices a... See more

Rated 5 out of 5 stars

Had connection problems with my CCTV and was concerned that the manufacturer "didn't supply spare parts". Found Connectec.uk with a quick search and struck gold! Part delivered promptly by a professio... See more

Rated 5 out of 5 stars

I've never dealt with this company before but when I had new windows installed I decided to renew the old window tremblers and contacts. This company was by far the cheapest without any compromise on... See more

Rated 5 out of 5 stars

Excellent service from quote to delivery . Really helpful staff . We had not used Connectec before as a branch but found them helpful and the whole process was really clearly communicated so that w... See more

Company details

  1. Electrical Supply Store
  2. Electronics Store

Written by the company

Connectec are North Wales leading wholesale supplier of CCTV, security, networking, TV & satellite and electrical products. We offer free advice and support for all of our products with many available for next day delivery to UK customers. You can shop online 24/7 at our easy to use website or in store at our trade counter in Wrexham, North Wales.


Contact info

4.8

Excellent

TrustScore 5 out of 5

365 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I called Connectec and explained I have…

I called Connectec and explained I have a brain tumor and not very good with technical issues.
I merely wanted to know how to reset the leads to my dashcams which had become loose. The original cameras were fitted by this company.
Sadly i was met with a could not care less attitude and told to go to a local garage. All I wanted was some advise to ensure I had the confidence to use the car with the devises operational. I now have the stress of not knowing if I can get them to work properly.

August 1, 2025
Unprompted review
Connectec logo

Reply from Connectec

Hi Alan. I'm sorry you didn't have a great experience with us. It was myself you spoke with on the phone and maybe I didn't explain myself as clearly as I could, and for that I apologise.

We do not fit the dash cams, we only sell them. We have never fitted them and we always advise our customers to take the vehicle to a garage so they can be fitted by a professional.

I advised you to take it back to the garage that had carried out the work and ask them to reset the leads because there is no way we could do it for you. We are based in Wrexham, which is about a 3 hour drive to you.

I hope you manage to get this sorted ASAP.

Neil

Rated 5 out of 5 stars

Great Value and Vast Range

If you are in the market for security products don’t be surprised if you end up on Connectec’s website as the product lines and spare parts are cheap and plentiful.
Very pleased with the delivery options and notifications exactly where your order is. Highly recommended.
Only one minor niggle - they usually pop in a little bag of sweets in your parcel with your order - imagine how crushed I was when I received my latest order, threw the parts to one side and searched for my sweeties. No! Nothing there! Whaaaat!
My wife found me sobbing in my man cave but was less than sympathetic.

July 14, 2025
Unprompted review
Connectec logo

Reply from Connectec

Hi Tim. Thank you for the high praise. We do read and take on board all of these comments, and we are very proud of our customer service.

I'm very sorry back the lack of sweets in your last order. The person responsible has been taken round the back of the bins and shot! We will make sure it doesn't happen again! Hahaha

Rated 1 out of 5 stars

Poor service

Ordered a part and paid for next day delivery, i was given a 1 hour time slot that came and went after several messages telling me to wait, i watched the van drive past without stopping, then sending a message they had missed me !
After complaining the delivery company called me, asked me to answer security questions, then hung up on me, i now have to wait until the part is returned to get a refund, disgusting service.

July 8, 2025
Unprompted review
Connectec logo

Reply from Connectec

Hi Matthew. I'm really sorry to hear about the appalling service you received from the courier firm. We dispatched the item on the same day you placed the order, on a next day service.

Unfortunately once the parcel leaves our warehouse we have absolutley no control over it whatsoever. We will happily contact the courier in cases like this to try and get any issues rectified as soon as possible, but we are limited as to what we can do from here.

As I'm sure you can understand, it is our policy to wait until the goods arrive back with us before we issue a refund (as with most online sellers), but in the instance that you tell the courier you no longer want the items, they are usually delivered back here the next day and we issue the refund straight away.

We do pride ourselves in offer a great customers service and I hope this hasn't put you off from considering us again in the future.

Neil

Rated 5 out of 5 stars

Prompt and excellent customer service

Prompt and excellent customer service, advice and tech support.
Everyone there is a pleasure to deal with and I was recently helped by Nathan, who provided exceptional assistance and expertise, providing clear and effective solutions.
A reliable and competent company.
Highly recommended

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

We have nothing but high praise

We've come to rely on Connectec. When compared to service from other distributers these guys are faster, usually lower priced, excellent with the packing and always helpful on the phone. Next day delivery is always on time. Many orders placed over the years and they're always right and always on time. The haribo is a nice bonus. As long as they stay like this we'll keep sourcing from them.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted company

I have used this company on more than one occasion and I must say I found them very trustworthy helpful and timely in the dispatching and delivery of my order. I would definitely recommend them as a first choice if you find the goods you're looking for on their site.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Ideal purchasing system

I searched for exactly the lead acid gel battery I needed for a very exact space, and was heartened to find a website that gave physical dimensions - and esaily found! The battery is perfect at a good price and arrived within very few days.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from ordering to delivery.
The best website I have known.
They keep you informed at every stage.
Would highly recommend.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Whats stopping you.......🙂

As previously and as promised I used Connectec again for some additional equipment. Quick reliable and economic service with a rapid delivery. I have yet to see the prices beaten online.
To be revisited when I need more kit. Thanks to all. JNR

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, competitive prices
Parts were received promptly and all fitted and working correctly.
Simple and easy to deal with. I will definitely use again.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

It has been a delight to experience my first purchase from Connectec. The price was very competitive and the service was faultless - it arrived within their estimate. I will be a return customer in the future.

September 4, 2024
Unprompted review

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