Connells Survey & Valuation Reviews 

2,019
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and highly professional during their visits. Many people appreciated the excellent service, noting the efficiency and ease of the entire process from start to finish. Reviewers frequently highlighted the punctuality of staff and their respectful conduct while at customers' homes. Communication was also a strong point, with staff clearly explaining procedures and answering all queries, leading to high satisfaction with the overall user experience. Many customers expressed their willingness to recommend the company to others, emphasizing the pleasant and stress-free interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process from... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the fantastic communication and... See more

Customer communications

Customers had positive experiences with contact, noting good communication regarding appointments. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Informed me of when they would arrive and also send a video of what to expect, on the actual day I got a phone call to say they were on their way. The surveyor was very polite and friendly and told me... See more

Company replied

Rated 5 out of 5 stars

I received a courtesy call before arrival of J Smith which was a lovely gesture. He was very friendly and seemed interested in my future endeavours house wise and very talkative and upbeat. He seemed... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied

Rated 5 out of 5 stars

Had a survey valuation done today in moulton spalding. Had notification night before on what time frame they will be arriving and a phone call half an hour before calling saying she was on her way. Wh... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,019)

1,782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service!

Alex the surveyor rang me on the morning of the valuation to give me an eta, was on time, really personable and complimentary about my property. She was professional and carried out her duties, and asked me many questions regarding the property. Really cool woman.

July 21, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Polite, friendly and respectful

Polite, friendly, respectful of my home and weren't an inconvenience at all. Thank you

July 21, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive review.

Rated 5 out of 5 stars

Very friendly valuer and pleasant to…

Very friendly valuer and pleasant to deal with . Not moody like many I have met over the years .
He was on time and called before visit to clarify address .

July 22, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Jeff was excellent

Jeff was punctual, polite and a pleasure to meet. He quickly gathered what he needed and was very easy to work with and talk to.

Thank you

July 22, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great review.

Rated 5 out of 5 stars

What a great first time experience

He Turned up perfectly on Time was extremely pleasant and we'll mannered and just got on with the job he had to do in a very efficient manner and I was completely put at ease so well done I will definitely be referring Connells to my friends and family.

July 20, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback and recommendation.

Rated 5 out of 5 stars

Efficient

Efficient, professional and polite

July 20, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 stars!

Rated 5 out of 5 stars

Excellent service from Ali friendly…

Excellent service from Ali friendly knowledgeable & explained everything clearly. Efficient service would recommend.

July 20, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you thought the service was excellent. Thanks for the recommendation.

Rated 5 out of 5 stars

House Valuation Survey

All good, the surveyor came, was very courteous and respectful, did the survey and was gone within 20 minutes.

July 17, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

Very pleasant gentleman

Very pleasant gentleman, the whole process didn't take too long, and he turned up within the time frame.

July 17, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback and 5 stars.

Rated 5 out of 5 stars

J Harris came to us to do a survey and…

J Harris came to us to do a survey and was very professional and respectful of our property. She was efficient and quick no messing about . A credit to your company.

July 13, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the fantastic feedback.

Rated 5 out of 5 stars

Survey/valuation

Had a survey valuation done today in moulton spalding. Had notification night before on what time frame they will be arriving and a phone call half an hour before calling saying she was on her way. When she arrived she was friendly and very Professional. Would definitely recommend this company.

July 17, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the recommendation.

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