Consolidated Credit Reviews 

9,167
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as patient, understanding, and knowledgeable. Many people appreciate the excellent customer service, noting that representatives actively listen and provide clear guidance. The company's service is highly valued for its ability to significantly lower monthly payments and negotiate reduced or even zero interest rates. Reviewers express gratitude for the assistance in paying off debt faster, saving money, and improving their credit scores. The process is often described as simple and easy to work with, providing peace of mind to consumers. Many also highlight the valuable budgeting advice and consistent support in staying on track with payments.

What people talk about most

Customer service

Clients share positive opinions on customer service, often describing representatives as helpful, pleasant,... See more

Staff

Consumers find staff to be positive, consistently describing them as very helpful, nice, and knowledgeable.... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction that payments are on... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Price

Users describe positive interactions with price, with many reviewers reporting that the company successfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is so professional to work with. They are not like other debt consolidation companies. They work by lowering interest rates while keeping the debt and not negotiating like other companies... See more

Company replied

Rated 5 out of 5 stars

Consolidated Credit made it possible to finally pay off a debt that would have taken me decades to do. I was taken advantage of by a lender who used the old trick of fine print to charge interest tha... See more

Company replied

Rated 5 out of 5 stars

The process was really simple to start, they lowered my monthly credit card bills from a minimum payment of $450 a month to a repayment plan of $240 a month with no interest. They wven gave me a free... See more

Company replied

Rated 5 out of 5 stars

This company is awesome, it's helping me pay my debt of every month after the negotiated a much lower price & intrest rate. It's made me financially more responsible. A great service to help. I'm so g... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit

Information provided by various external sources

Call us today at 1-844-329-7146 to begin your path towards freedom from debt.
As a non-profit agency and one of the nation’s largest credit counseling organizations in the country, our mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling. For 23 years we have helped over 6.5 million people find the financial freedom they need. Whether they need housing counseling, relief from credit card debt, or simply want advice on how to better manage their money, we have the resources, recommendations, and solutions consumers need to reach their financial goals.

Llámenos hoy al 1-844-329-7146 para comenzar su camino hacia una vida sin deudas. Como una organización sin fines de lucro y una de las agencias de consejería de crédito más grande de los Estados Unidos, nuestra misión es la de ayudar a las familias con sus problemas de deudas a través de programas de manejo de deudas, consejería profesional y educación financiera. Durante más de 23 años, hemos ayudado a 6,5 millones de personas a encontrar la libertad financiera que necesitan. Ya sea que necesiten asesoramiento sobre vivienda, alivio de deudas de tarjetas de crédito o simplemente desean administrar mejor su dinero, tenemos los recursos, las recomendaciones y las soluciones para ayudarlos a alcanzar sus metas financieras.

BBB Accredited Business A+ Rating

Written by the company

Giving Back to the Community

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.
Whether it is through a corporate donation, employee fundraising campaign or volunteering, we want to help enrich the lives of Americans.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,167)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfaction

Always on top of my clients that I am paying off

March 1, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Dear Kimberly,
We're delighted to hear you're satisfied with our service! Thank you for taking the time to share your experience. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

The payments were settled quickly with…

The payments were settled quickly with my creditors. I liked that I was not told I could not keep making payments to my creditors while negotiations were being made.

October 1, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Hi Joseph,
We don't offer a settlement program but are happy you were able to find a solution that's working out for you! We wish you the best.

Rated 1 out of 5 stars

They suck I wish providence credit…

***FAT CHANCE*** i was a customer for 28 years. Closing my account soon. You don't really care !!!!

They suck I wish providence credit union would never merged. customer services really sucks.

August 11, 2025
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Hi JW,
We think you may be confusing us with another company or financial institution. We are not a bank and have never merged with one. Besides offering financial counseling, we only provide debt management programs where we help negotiate your interest rates lower and place you a payment plan to get out of debt faster. However, we wish you the best of luck and hope your next bank provides you the experience you deserve!

Rated 5 out of 5 stars

Much appreciation for the quality care…

Much appreciation for the quality care I am receiving during my financial hardship journey.

August 11, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Dear Ranae,
We're delighted to be able to provide the assistance you need at this point in your financial journey and appreciate your feedback. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Excellent

Helped with my debt and lower interest rates

August 11, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Gabriel,
We appreciate you taking the time to leave a review and let us know your program is working well. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Getting me out debt

August 6, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Nona,
Thank you for sharing your experience, we're delighted to hear the program has been working for you! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I have not had any worries

I have not had any worries

May 17, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Tracy,
We're glad to hear your program and service have been smooth and convenient! If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars
Consolidated Credit logo

Reply from Consolidated Credit

Hi Valerie,
It's a pleasure to take some stress off your shoulders and give you more peace of mind. Thank you for choosing us as a partner in your financial journey! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Very Helpful and nice

This company was very open and helpful. I was listened to and my needs were met. They are very good.

July 24, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Amanda,
Welcome aboard! It's a pleasure to know your counselor took the time to answer all your questions and ensure your program was the best fit for you. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Huge help in paying my bills

They are a great help

July 15, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Dear Susanne,
It's our pleasure to be part of your financial journey and help you reach your goals. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars
Consolidated Credit logo

Reply from Consolidated Credit

Hi Cheryl,
We understand the importance of transparent, fluid communication and are happy that's been your experience with us. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Good response time and very good…

Good response time and very good service.

July 10, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Dear Davies/Glyn,
Welcome aboard and thanks for sharing your feedback! We're glad to hear you received the high level of service you deserve. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Agents are very understanding

Agents are very understanding. Very helpful in helping us to understand how it works.

July 8, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi John,
We strive to provide professional, helpful service and are pleased to hear that's what you received! Thank you for choosing us as a partner in your financial journey. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Ten out of ten customer servic

Anna was super helpful,kind and considerate throught out the entire call. Please give her a raise wow 10 out of 10 customer service

July 9, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Dear Amber,
It's a treat to know Anna made such a big difference for you! We're excited to be working with you and appreciate the feedback. Please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Good

I have no comment at this time

July 7, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Lori,
It's a pleasure to know things are going well so far! We hope as your program progresses and see the benefits stack up that you'll update your review. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Has help me alot

Real friendly are always there to help and this program has help me alot

July 6, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Arlene,
We understand how easy it can be to find yourself in debt and how difficult it can be to get out of. That's why we're happy to assist you in getting a new path to reach your goals! Thanks for sharing your experience with us. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

This Can Help Anyone Create Financial Flexibility

From my initial interaction with Alan, I knew this was going to be a huge help. So grateful for this experience to learn and grow.

June 30, 2025
Consolidated Credit logo

Reply from Consolidated Credit

Hi Big Train Watt,
We're happy to hear that Alan was helpful and found a program fit to your needs and goals. We're grateful for your positive feedback and that you feel this experience will help you learn and grow. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

A Relief!

Easy, Communicative - customer service answered all questions and now that I'm in program - has proven to be true everything of what was told to me.

November 1, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Hi Customer,
We're glad to be working with you and are happy to hear you found our team to be helpful and knowledgeable! Thank you for taking the time to leave a review. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 1 out of 5 stars

I called this company the lady on the…

I called this company the lady on the phone asked me couple questions it was like 2 or 3 minutes then she goes l call you back never called back and she was kind of rude as well don't contact this company

June 23, 2025
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Dear Mode,
We regret the call did not meet your expectations, and we appreciate you bringing this to our attention. We're reviewing this to see how we can improve our processes. If you're still interested in working with us, we'd love to show you this was a one-off and that we are focused on customer service! Regardless, we wish you the best and hope you find a debt solution perfect for your needs.

Rated 1 out of 5 stars

Waste of time…

I returned a call from someone at Consolidated Credit who contacted me this evening and left a message for me to call back at 888-355-1037. When I called back I got a recorded message saying that “my counselor” was not available, so I was told to press 2 for another counselor. I did so but the person who answered told me that they were not the person who was my counselor and they didn’t have time to speak with me at this time, 7:13 PM on Thursday, Juneteenth.
After I hung up the call I found that I had received an email from someone named Carey (?) who asked me to call back at 844-235-4316. I called them back and the person who answered told me that “my counselor” was not available and suggested they call me back next Monday. Disappointed, I hung up the phone after I told him, thank you but I won’t be available next Monday.
I have no idea how this company got such a favorable Trust Pilot rating. I could not rate them at all because they weren’t available to help me.
Don’t waste your time completing their online review because more than likely you will be wasting your time.
This review will likely be refuted. If it is I will write another one until it is accepted and posted.

June 18, 2025
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Dear Kenneth,
Thank you for sharing your feedback so that we can continue to provide service at the high level our clients deserve. While events did not happen in quite that way, we did review your calls and recognize you should have been served better. We're discussing methods to ensure future calls get the immediate attention we strive to offer.
If you're still interested in our program, we hope you'll give us another shot! Regardless, we wish you the best and hope you find a debt solution perfect for your needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look