Consolidated Credit Reviews 

9,167
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as patient, understanding, and knowledgeable. Many people appreciate the excellent customer service, noting that representatives actively listen and provide clear guidance. The company's service is highly valued for its ability to significantly lower monthly payments and negotiate reduced or even zero interest rates. Reviewers express gratitude for the assistance in paying off debt faster, saving money, and improving their credit scores. The process is often described as simple and easy to work with, providing peace of mind to consumers. Many also highlight the valuable budgeting advice and consistent support in staying on track with payments.

What people talk about most

Customer service

Clients share positive opinions on customer service, often describing representatives as helpful, pleasant,... See more

Staff

Consumers find staff to be positive, consistently describing them as very helpful, nice, and knowledgeable.... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction that payments are on... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Price

Users describe positive interactions with price, with many reviewers reporting that the company successfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is so professional to work with. They are not like other debt consolidation companies. They work by lowering interest rates while keeping the debt and not negotiating like other companies... See more

Company replied

Rated 5 out of 5 stars

Consolidated Credit made it possible to finally pay off a debt that would have taken me decades to do. I was taken advantage of by a lender who used the old trick of fine print to charge interest tha... See more

Company replied

Rated 5 out of 5 stars

The process was really simple to start, they lowered my monthly credit card bills from a minimum payment of $450 a month to a repayment plan of $240 a month with no interest. They wven gave me a free... See more

Company replied

Rated 5 out of 5 stars

This company is awesome, it's helping me pay my debt of every month after the negotiated a much lower price & intrest rate. It's made me financially more responsible. A great service to help. I'm so g... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit

Information provided by various external sources

Call us today at 1-844-329-7146 to begin your path towards freedom from debt.
As a non-profit agency and one of the nation’s largest credit counseling organizations in the country, our mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling. For 23 years we have helped over 6.5 million people find the financial freedom they need. Whether they need housing counseling, relief from credit card debt, or simply want advice on how to better manage their money, we have the resources, recommendations, and solutions consumers need to reach their financial goals.

Llámenos hoy al 1-844-329-7146 para comenzar su camino hacia una vida sin deudas. Como una organización sin fines de lucro y una de las agencias de consejería de crédito más grande de los Estados Unidos, nuestra misión es la de ayudar a las familias con sus problemas de deudas a través de programas de manejo de deudas, consejería profesional y educación financiera. Durante más de 23 años, hemos ayudado a 6,5 millones de personas a encontrar la libertad financiera que necesitan. Ya sea que necesiten asesoramiento sobre vivienda, alivio de deudas de tarjetas de crédito o simplemente desean administrar mejor su dinero, tenemos los recursos, las recomendaciones y las soluciones para ayudarlos a alcanzar sus metas financieras.

BBB Accredited Business A+ Rating

Written by the company

Giving Back to the Community

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.
Whether it is through a corporate donation, employee fundraising campaign or volunteering, we want to help enrich the lives of Americans.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,167)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great telephone care

August 1, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Heidi,
We strive to provide the best-possible service and appreciate you letting us know that our counselors and client service team provided the help and support you deserve. Thank you for taking the time to leave a review. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Being able to pay off the debt and…

Being able to pay off the debt and actually get things taken care of felt great.

August 1, 2024
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Reply from Consolidated Credit

Hi Rebecca,
Congratulations on getting out of debt! It's a delight to hear successes like yours and we're happy to have helped you reach this goal. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 3 out of 5 stars

So far so good

August 2, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Michelle,
We're excited to be working with you and appreciate you sharing your experience. As your program progresses and you get closer to your goals we'd appreciate an update so we can be sure you're satisfied! It's our goal to give every client a 5-star experience. Our client services team is eager to help at 877- 201-7780 if you ever have questions or need additional help!

Rated 5 out of 5 stars

financial help that was needed

good experience

July 17, 2024
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Reply from Consolidated Credit

Hi Thelma,
We're delighted to be working with you and are glad to hear you received the high level of service we always strive to provide! Thank you for taking the time to leave a review. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Great

Easy-to-use

December 5, 2023
Consolidated Credit logo

Reply from Consolidated Credit

Hi Samuel,
Our teams work hard to make things as simple, convenient, and effective as possible. We're glad their efforts paid off for you and that you enjoyed your experience with us. It's a pleasure to work with you, thanks for sharing your feedback! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 4 out of 5 stars

My husband passed away.

CCO helped me immensely. My husband passed away and had no life insurance. I needed loans because there was nowhere else to turn and because we did not prepare for burial expenses were due right then.

January 20, 2024
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Reply from Consolidated Credit

Dear Tina,
Please accept our condolences for your loss. While unfortunate, situations like yours are not uncommon and we're happy to be in a position to assist you during this difficult time. If you ever need anything else, please don't hesitate to contact client services at 877- 201-7780.

Rated 5 out of 5 stars

I HAVE FELT THE COMPANY IS ADDRESSING…

I HAVE FELT THE COMPANY IS ADDRESSING MY NEEDS

July 12, 2024
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Reply from Consolidated Credit

Dear Stacy,
We're committed to providing a high level of customer service and are delighted that's been your experience. We appreciate the opportunity to help you reach your financial goals! If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Consistent and thorough!

Consistent and thorough!

July 10, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear SH,
We strive to provide an experience that is as reliable and convenient as possible and we're glad that effort has shown in your experience. We're pleased to be working with you and appreciate you taking the time to leave a review. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I’m almost done paying off all my high…

I’m almost done paying off all my high interest credit cards! Long but truly satisfying journey with Consolidated Credit.

July 3, 2024
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Reply from Consolidated Credit

Congratulations on being nearly out of debt! We're very glad to hear you're close to reaching your goal and it's been our pleasure to have been part of your journey. Thank you for working with us and for sharing your experience! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 4 out of 5 stars

It was easy to do my only complaint is…

It was easy to do my only complaint is I wish I could see when the payments were posted to the accounts rather than having to check them all individually.

May 1, 2024
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Reply from Consolidated Credit

Hi Breanna,
We're glad the program has been convenient and easy and we're excited to be working alongside you! We appreciate the feedback and we'll forward your suggestion to our team to see if we can improve our client experience.

Rated 1 out of 5 stars

Absolutely horrible service from a…

Absolutely horrible service from a gentleman named Craig. I just spoke with him about 3 minutes ago. I was giving him information on myself and situation. He proceeded to investigate my "living expenses". I took it very offensive for him to be asking me how I was able to live. I also noted I understand they don't want to set you up for failure but I let Craig know I wouldn't have called them and was interested in having a service with out paying. Craig has Absolutely no bed side manners. I pray for him and his disrespectful ways. Including hanging up the phone. All because I told him I was offended. Grow up Craig and be professional and don't hang up on people. Craig have a wonderful morning and giving me the reason NOT to choose this company

June 27, 2024
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Hi Miranda,
We appreciate you considering Consolidated Credit to be part of your financial journey and your feedback is valuable. We regret to hear you were not satisfied with your experience and that your service may not have met our high standards. We would like to investigate this interaction but cannot find recent calls between Craig and anyone named Miranda. If you could call client services at 877- 201-7780 or email counselor@consolidatedcredit.org with some additional information, we’ll do our best to locate the call and provide additional training or disciplinary action if necessary.
If you’re still interested in our services, we’d also love the chance to make this up to you and pair you with a more senior counselor to ensure the experience you deserve! We’re committed to your success and want to do everything we can to provide the excellent customer service and effective programs we strive to deliver.

Rated 5 out of 5 stars

It was an easy process

It was an easy process. I talked to a representive right away and they were able to understand my situation without judgenent

June 25, 2024
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Reply from Consolidated Credit

Dear Diane,
We understand the many ways people can find themselves in debt and how difficult it can be to get out of. That's why we place emphasis on never judging people for calling us for help! Thank you for choosing us to be your partner in getting out of debt and for taking the time to leave a review. If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars
Consolidated Credit logo

Reply from Consolidated Credit

Hi Jorge,
Yes, we are committed to helping our clients! It's a treat to know you received the support and customer service you deserve. We're grateful to be part of your financial journey. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Thank you this was an easy process and…

Thank you this was an easy process and kept me informed all the time be log in into my account when were I wanted.

June 25, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Maribel,
We strive to provide professional, friendly, and convenient service and are pleased to hear that's what you received. Thank you for choosing Consolidated Credit and for sharing your feedback! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Excellent service

All my dealings have been completed timely and Consolidated Credit had represented

January 2, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Hi Jeffrey,
We're delighted to hear your program has gone smoothly and that you've been happy with our service! We appreciate the chance to help you reach your financial goals. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Helping me to get out of debt,with low…

Helping me to get out of debt,with low payment. Thanks for your support 🙏🦋😊

August 28, 2023
Consolidated Credit logo

Reply from Consolidated Credit

Hi Jeanette,
It's our pleasure! We're happy to find a program that will assist you on your financial journey. Thank you for Choosing Consolidated Credit and sharing your experience. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Great Customer Service!

So far everything is great. I had an issue but Consolidated Credit handle it in a very timely manner and resolved my issues that same day. Everyone one has been helpful, courteous, and knowledgeable. I feel due to Consolidated Credit I can get control of my debt situation and I am excited to be working with Consolidated Credit.

June 10, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Carol,
We strive to provide the best-possible customer service and are delighted to know that our teams were able to resolve your issue and provide the support you needed! We appreciate the chance to be working with you and look forward to seeing the progress you'll make with our program. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

They are just helpful

They are just helpful, polite and seem to care about you

April 28, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Hi Sharon,
We're so glad to hear that you received the high level of service you deserve! Thank you for choosing Consolidated Credit and for sharing your experience. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Professional and courteous…

Professional and courteous representatives.

February 5, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Dear Maria,
We strive to provide professional and effective service and are glad to know your counselors have delivered that for you. We appreciate the chance to reach your financial goals! If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

CCS is a great Company!

CCS is a great Company!
They are supportive, comforting and a big help in getting my finances under control.

June 6, 2024
Consolidated Credit logo

Reply from Consolidated Credit

Hi Renee,
It's a pleasure to know our program has helped you on your financial journey! Thank you for taking the time to leave a review. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

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