Best customer service and best prices! I reached out because I have been wearing glasses more often and had a surplus of contacts so I was going to cancel my subscription. Lyra from customer service... See more
Company replied
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So the discount is for the first box and then no for any future purchases. So absolutely no discount because youll have to pay through the roof for shipping. I had the displeasure of speaking with Cat... See more
Company replied
Ordered 15 days ago, received shipped email with USPS tracking number, they shipped DHL to USPS standard select lightweight CHEAPEST SLOWEST!. Worst company EVER If you payed using PayPal turn o... See more
Company replied
I've been using ContactsCart for the last 5 years or so and I'm genuinely extremely satisfied with their products and service. Firstly, I use the one-a-days, and between the great quality I've receive... See more
Company replied
Company details
Information provided by various external sources
We started ContactsCart to give you the contact lens brands you love at the prices you want.
Contact info
United States
- (720) 809-8878
- help@contactscart.com
- contactscart.com
3.9
Great
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I have been with contacts cart before…
I have been with contacts cart before and recently I went into my account to check prices and during that they opened my account back to active and charged me when not asking. I have been trying to get a refund back for over a month and had no luck. Today though I spoke to a lady named Venus and she took the time and made it happen. She is a great employee to your company and deserves acknowledge!!
May 11, 2022
Unprompted review
Reply from ContactsCart
Hi Jennier, Thank you for taking the time to leave this review. I'm really sorry for the confusion this might have caused. You've been one of our valued members and I would like to look into this and get everything situated. Can you please send us an email at help@contactscart.com with subject line ATTN:TRUSTPILOT so we can investigate further. Thanks!
Worst group of people to deal with.
May 6, 2022
Unprompted review
Reply from ContactsCart
Hi Dennis, Thank you for taking the time to leave this review. You've been one of our valued members and I would like to look into this and get everything situated. Can you please send us an email at help@contactscart.com with subject line ATTN:TRUSTPILOT
I've used them since 2019, and canceling was easy!
I've seen a ton of bad reviews for this company, so I thought I'd provide my positive experience. I've been using Contacts Cart since 2019 and have paid over $800 for contacts from them, so that's quite a bit!
In my experience, they've always delivered my prescription correctly, and when I decided to cancel today, it took about two minutes – I don't know if this is a new thing or not, but canceling, for me, was a complete breeze! I used their live chat feature and had my subscription canceled super quickly. (I was not given any incentive for this review, by the way.) Hope this helps someone!
May 6, 2022
Unprompted review
Reply from ContactsCart
Hello Maria! Thank you for taking the time to leave this review! We're delighted that you had an amazing experience with our Customer Service Chat Team. We're glad that you enjoyed your subscription since 2019 and the convenience of canceling your account via chat. If you’d like to start up again, please log into your CONTACTSCART account or reach out to our team and we’ll be happy to help! Have a Nice Day!
Do not shop here
DO NOT shop here. They will not send you the products or issue you a refund. I placed an order for contact lenses on April 10. The order was never shipped out. Every time I reach out to check my order status, I was promised that the order was in "fulfillment center" and would be shipped out within 24 or 48 hours. And it never happened. After weeks of waiting and multiple attempts to follow up, I had to cancel the order and request for a refund, only to be told that the cancelation request need to go through "fulfillment center" as well. The representative promised me that my refund would be processed within 48 hours. The deadline has since passed and again, nothing happened. When, if ever, will I get my money back?
April 27, 2022
Unprompted review
Reply from ContactsCart
Hi Summer, Thank you for taking the time to leave this review. So sorry to hear that your order was never shipped out and had issues reaching our Phone support. You've been one of our valued members and Don't worry I would like to look into this and get everything situated. Can you please send us an email at help@contactscart.com with the subject line ATTN: TRUSTPILOT Thanks!
This company is a SCAM ripoff!
This company is a SCAM ripoff!! Even if you choose no subscription, they will steal money from you. The website does not function and NO ONE EVER answers the phone. I had to cancel my CC and report this company to the BBB. Hopefully they will get put out of business.
April 6, 2022
Unprompted review
Reply from ContactsCart
Hi Michelle,
Thank you for taking the time to leave a review. We're truly sorry to hear that you have trouble cancelling your account and navigating our website. ContactsCart is a subscription based program and it will continue to charge your account depending on the frequency of your subscription if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you!
We would like the opportunity to assist you in cancelling your subscription and see what we can do to make this right. Please reach out and email us at help@contactscart.com with the subject line "ATTN: Trustpilot"
You may include your account information for confirmation.
-First/Last name
-Email address on file
-Order number
All the best,
John
The Customer Experience Team @ ContactsCart
They Are FRAUDS
They Are FRAUDS, SCAMMERS and THIEFS, do not do business with them. They have refused to refund me my money even after I returned a product I didn't even want to begin with. The reps are stupid and can barley speak English, all they do is make excuses while pretending to care/help you. This company should be brought down and many law suits are in the making for sure. Find business else where if you value your time and money.
March 29, 2022
Unprompted review
Reply from ContactsCart
Hi Ben!
Thank you for taking the time to leave this review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future.
We would like the opportunity to talk and investigate your feedback further. Please reach out and email us at help@contactscart.com with the subject line "ATTN: Trustpilot".
Best,
Haniriza
Zero Star, fraud, be ware
Zero Star. They did not say when you make a purchase it’s a subscription. And when I suspected if was a subscription because it tried to charge me but transaction was declined, I checked the website and it said it couldn’t find my email, and I thought oh no subscription. Then, finally they charged me this month randomly and try to send me lens when my prescription was already expired. Illegal. Btw, they are the same company as Hubble Contact lens.
—-after your reply—
It’s funny about your reply. I am not the only one who “missed” your “stated” subscription part. You can easily fix your website information to make it obvious for customer that it is a subscription. Instead you decide to keep it the same way to keep scamming people. How would you explain the part where I tried to find my account on your website and the website said “No Account with that email”.
March 18, 2022
Unprompted review
Reply from ContactsCart
Hi Manutsawee!
Thank you for taking the time to leave this review. It looks like you've left us a review here at ContactsCart. On behalf of Hubble Contacts, we’re sorry to hear your experience didn’t match your expectations. However, Hubble is a subscription program and this is stated before and after the sign-up process. So sorry if you missed that out. We know how frustrating this is and I’m extremely sorry for what happened.
Please send an email at help@hubblecontact.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution!
Best,
Haniriza
I was mislead into the subscription
I was mislead into the subscription. The representative during the first even call never explained that i was going to be charged $207 dollar for 90 day supply which i usually get for less than $150 by shopping smart. After i got the contacts under the subscription i contacted the customer care and scheduled the return. The contacts were returned but i was denied the refund by saying the boxes were open which i never opened. The boxes could have been damaged during transporting by USPS but they denied to give my money back. Very dishonest and subscription is expensive so not sure who even buy the subscription from them when you can get cheaper contacts else where. Will never buy again and tell others to avoid as well. Seems like this is their game plan of ripping customers and making money because the subscription model is not working
March 14, 2022
Unprompted review
Reply from ContactsCart
Hi Gurjeet!
Thank you for taking the time to respond to our survey. So sorry to hear a charge came as a surprise. We try to be as transparent as possible by stating this on our website. You may skip or edit your delivery frequency by logging in to your online account or may cancel at anytime before your next charge date is processed. In regards to the refund, we won’t be able to issue it if the contact boxes have been opened. These are Class II medical devices and we have this policy in place to ensure the continued quality of our product for future customers. For your invoice, you may send us an email at help@contactscart.com to request for a copy.
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I would like to look into this and see if there's anything we can to help and make this right for you. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution!
Best,
Haniriza
THIS IS A SUBSCRIPTION
First off make sure you are aware this is AN AUTOMIC SUBSCRIPTION! If you aren't aware they will send you contacts and then if you need to return because you don't need them it takes AT LEAST 4 weeks to get any money back. The return process has been very misleading. Very disappointed in the customer service.😞
March 9, 2022
Unprompted review
Reply from ContactsCart
Hi Amy!
Thank you for taking the time to respond to our survey. We apologize that our service did not satisfy your expectations. So sorry to hear that you missed out that this is a subscription program. We make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Your feedback helps us do better.
We’re sorry you had a bad experience. We’ll strive to do better. If you have any further needs or questions, please reach out and it email us at help@contactscart.com with the subject line "ATTN: Trustpilot".
Best,
Haniriza
My order never came!!!
My order never came!!!! If you're looking for buy contact lense from them. Please don't!!! Find other places that reliable. I purchased it a month ago already, contacted them 3 times. And nothing happened. No shipping, no refund.
March 7, 2022
Unprompted review
Reply from ContactsCart
Hi Khuanjit!
Thank you for taking the time to leave this review. So sorry to hear that you haven't received your order yet. First order takes a while due to the approval and fulfillment process. We know how frustrating this is and I’m extremely sorry for what happened.
I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future. We would like to look into this for you. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Haniriza
THEY NEVER SHIP
Contacted them since after a week I made the purchase. It's now been a month now. I have contacted them for four times but every time I was told "it's ready to be shipped". The truth is, THEY NEVER SHIP! The told me the label was created but NO SHIPPING EMAIL RECEIVED. It's been A MONTH!
February 28, 2022
Unprompted review
Reply from ContactsCart
Hi Fred!
Thank you for taking the time to leave this review! We are extremely sorry for causing inconvenience! Truly apologize for the delay. I understand your concern.
Please allow us to look in to this issue for you. Email us at help@contactscart.com with the subject line "ATTN: Trustpilot" and we'll attend to it right away.
Best,
Haniriza
Ive never had a problem with customer…
Ive never had a problem with customer service when I had any questions. Never had any problems with receiving contacts or getting prescription information. Whenever I had any problem such as one time delivered to the wrong address and they were going to send me another set, they were located at my neighbors. So I give ContactsCart a 10+ if i could. Customer service has always been helpful. In fact I always have multiple representative helping solve any problems.
February 26, 2022
Unprompted review
Reply from ContactsCart
Hi Nerissa,
Thank you for taking the time to leave this review! We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and If you have any further needs or questions, please reach out! Have a great day! :)
All the best,
Haniriza
I would give 0 if it allowed me
I would give 0 if it allowed me. This is the worst customer service I have ever experienced. I was charged for 115.98 without the product in hand which I did not reorder. Then I emailed them about the charge without product. They said they would issue a refund that I asked for. Instead, they sent the contacts. They will tell you it is a subscription. However, I know when I paid the first time last year I checked to make sure they do not send them monthly, etc. I asked for a refund and the customer service to which there are many who respond to these emails said I would receive a refund upon receipt once they received it. This was February 5th via a chat with Christian. It was received on February 10th. I was told by another customer service person it would take a few weeks to inspect. It was never opened and should not take a few weeks. When a customer is told once it is verified that the product was returned and a refund will be issued once returned, you issue a refund. They verified it was returned. I am still waiting on a refund. Can someone rectify this situation? Thanks Kellie
February 17, 2022
Unprompted review
Reply from ContactsCart
Hi Kellie,
Thank you for taking the time to leave this review. So sorry to hear a charge came as a surprise and for the delay in processing the refund. I completely understand how upset you must feel. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We try to be as transparent as possible that ContactsCart is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed upon signing up.
I appreciate you letting me know about your negative experience. I would like to look into this and see if there's anything we can to help and make this right for you. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Camille
RUN AWAY
These people are dishonest scammers. They force you into a subscription that you CAN NOT opt out of signing up for. Once an item arrives that you don't want, they say you can cancel the subscription and return it for a full refund. After they receive it they open the package, take a photo of it, and send you that photo claiming you opened it so they can no longer refund you the amount.
In my case I returned my contacts in the exact same box they delivered them in, did not touch it, simply put my return label on top and then sent it back. They still went through with opening the package themselves to claim that I did it so they wouldn't have to refund me. This company is breaking laws and should not be allowed to operate. AGAIN - DO NOT BUY FROM THESE PEOPLE THEY ARE CRIMINALS.
February 11, 2022
Unprompted review
Reply from ContactsCart
Hi Louis,
Thank you for taking the time to leave this review. So sorry to hear you had trouble in unsubscribing into the service and was declined with your request for refund. I completely understand how upset you must feel.
I appreciate you letting me know about your negative experience. I would like to look into this and see if there's anything I can do to help. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Camille
I strongly recommend anybody stay away…
I strongly recommend anybody stay away from this outfit as they are filling you with incorrect info and promises.
February 5, 2022
Unprompted review
Reply from ContactsCart
Hi Lars,
Thank you for taking the time to leave this review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again..
We would like to hear more about your experience. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot".
Best,
Camille
I don't know where to start about this…
I don't know where to start about this company. I had ordered contacts last week Thursday and had to wait for them to verify my prescription which they did on Thursday January 27th 2022. I have received 2 emails one on January 27th and one on January 28th. I have been contacting customer support every day for 4 days now and they are all telling me the same thing. It shouldn't take long for them to Ship my contacts. I don't understand how they say it will take 5 to 10 days to get my order shipped and delivered to me. I have used other company's and they would have sent me an email saying my order has been shipped and I would already have tracking information foe when I would get my contacts.
There customer service sucks so bad they all tell me the same thing 3 days ago. Wish they could understand that when people order contacts from this company that they would be on top of there game.
Granted this company had the best prices for my contacts but can't get the orders shipped out on time and saying I would get them ASAP and that I should get an email soon with tracking information which I haven't even received yet and it is day 4.
This company is horrible and I would never order from them again. I would rather pay a little more for my contacts and get them when I should. I won't recommend this company to any one.
February 1, 2022
Unprompted review
Reply from ContactsCart
Hi Erin,
Thank you for taking the time to leave this review. So sorry for the delay in delivering your order. First orders takes a while due to the approval and fulfillment processes. It's also sad to know about your less satisfactory experience with our associates. We understand an experience like this can be very upsetting.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Camille
I never signed up for a subscription…
I never signed up for a subscription and they said they shipped to my home address which I never received. Have asked for a supervisor to call me three times now and have never received a call back. I never signed for a delivery. They have charged my card twice now!
January 31, 2022
Unprompted review
Reply from ContactsCart
Hi Christine,
Thank you for taking the time to leave this review. So sorry to hear a charge came as a surprise. We try to be as transparent as possible that this is a subscription service. You may skip or edit your delivery frequency by logging in to your online account or may cancel at anytime before your next charge date is processed. We're also sad to know you did not received your order and no one got back to you regarding your concern. I completely understand how upset you must feel.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Camille
10/10 star
Thank you! I got my contacts within 5 days and they were correct!
January 27, 2022
Unprompted review
Reply from ContactsCart
Hi Issachar,
Thank you for taking the time to leave this review. We are so glad to know that you are having a great experience. Customer satisfaction is always a number one priority for us.
Best,
Camille
Refund processed easily
I ordered a trial pair of contacts but they were uncomfortable. I thought I canceled but months later ( 4 months later) I got charged for 90 day supply! I called right as they opened- customer service was fantastic. I think because it hadn’t shipped yet, the agent was able to reach out to the warehouse and got my order cancelled and refunded. She also cancelled my membership so I won’t be charged anymore.
I had good customer service calling first thing in the morning… good luck yall
January 20, 2022
Unprompted review
Reply from ContactsCart
Hi A,
Thank you for taking the time to leave this review. So sorry to hear that the contacts did not go well with your eyes. But of course, we can always look into on how we can further assist you especially that you were charged again for another box. With the timely action with your request, our warehouse was able to catch and cancel your order and the refund was processed right away. Customer satisfaction is always a number one priority for us.
Thank you for trying ContactsCart. Have a great day ahead! Stay safe! We're here if you need anything else!
Best,
Camille
The sent me the wrong contacts for my…
The sent me the wrong contacts for my left eye and sent me the right ones, for my right eye. They customer service is horrible. It takes more than 5 days to even verify a prescription. Can’t cancel online anymore, now you have to call which is an inconvenience as long as you get ahold of a customer representative. The website SUCKS! I have to delete my history in order to go to the next page, each time. Get it together.
January 18, 2022
Unprompted review
Reply from ContactsCart
Hi Leticia,
Thank you for taking the time to leave this review. So sorry to hear you received the wrong prescription for your left eye. We do our best to get our orders right 100% of the time, however, we are deeply sorry that this has not been the case for you. We're sad to konw too for the inconvenience in cancelling.We prefer to cancel customer accounts over the phone, so we can offer a personalized level of customer service, and so that we can quickly and easily address any questions or problems the customer has had with our service or products.We've already raised to the management regarding the website so our customers will have a better experience in managing their account online. We're truly sorry about this.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business. Please email us at help@contactscart.com with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution.
Best,
Camille
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