Best customer service and best prices! I reached out because I have been wearing glasses more often and had a surplus of contacts so I was going to cancel my subscription. Lyra from customer service... See more
Company replied
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So the discount is for the first box and then no for any future purchases. So absolutely no discount because youll have to pay through the roof for shipping. I had the displeasure of speaking with Cat... See more
Company replied
Ordered 15 days ago, received shipped email with USPS tracking number, they shipped DHL to USPS standard select lightweight CHEAPEST SLOWEST!. Worst company EVER If you payed using PayPal turn o... See more
Company replied
I've been using ContactsCart for the last 5 years or so and I'm genuinely extremely satisfied with their products and service. Firstly, I use the one-a-days, and between the great quality I've receive... See more
Company replied
Company details
Information provided by various external sources
We started ContactsCart to give you the contact lens brands you love at the prices you want.
Contact info
United States
- (720) 809-8878
- help@contactscart.com
- contactscart.com
3.9
Great
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from ContactsCart
We love hearing this, Gail! Happy eyes and happy customers are what we’re all about! Thanks so much for the support.
Cheers,
The ContactsCart Team
Best customer service and best prices
Best customer service and best prices!
I reached out because I have been wearing glasses more often and had a surplus of contacts so I was going to cancel my subscription. Lyra from customer service was super understanding and helpful and offered to pause my shipments several months out and even offered me a discount on my next shipment. I will never use another contact subscription service y'all are the best. Thanks again Lyra!
March 30, 2026
Reply from ContactsCart
Hi Caroline, thank you so much for sharing your experience! We’re really glad our customer service team was able to help find a solution that better fits your needs while giving you more flexibility with your deliveries.
Your kind words truly mean a lot to us, and we’re so happy to hear you’ve had such a positive experience with both our service and pricing.
Kind regards,
The ContactsCart Team
Reply from ContactsCart
Hi Alda, really glad to hear you had a quick and positive experience with our team! We appreciate you taking the time to share your feedback.
Cheers,
The ContactsCart Team
It arrived when it said it would
April 30, 2026
Reply from ContactsCart
We’re so glad to hear your order arrived right on time, Brenda. Thanks for taking a moment to share your experience - we truly appreciate it!
Cheers,
The ContactsCart Team
No discount all scam
So the discount is for the first box and then no for any future purchases. So absolutely no discount because youll have to pay through the roof for shipping. I had the displeasure of speaking with Cathy, who told me they can only order one box at tue discount and that ill have to order more, after, and pay for shipping AGAIN! 1-800 CONTACTS doesn’t make you go through all this so clearly contacts cart company policies are just a scam instead of a legal necessity as mentioned by “Cathy”
March 11, 2026
Unprompted review
Reply from ContactsCart
Hi there,
Thank you for taking the time to share your experience. We completely understand how important flexibility and pricing are when you’re ordering contacts. Our service works a little differently from companies like 1-800-Contacts because we’re built around a subscription model rather than bulk, one-time purchases. The goal is to make reordering easy and ensure you never run out, which is why we offer an introductory price on the first box and then ship future boxes on the schedule that works best for you.
That said, we know subscriptions aren’t always what someone is looking for when they’re comparing options, and your feedback helps us do a better job explaining that upfront so customers can decide what works best for them.
If you ever decide you’d like to give our service a try, we’d truly appreciate the opportunity to make it right. If you place an order with us, please reach out to our team at help@contactscart.com with the subject line “ATTN: Trust Pilot,” and we’d be happy to add a discount to your next couple of subscription deliveries as a thank-you for giving us another chance.
We appreciate you sharing your thoughts and helping us improve.
Sincerely,
The ContactsCart Team
Great service.
Seamless service. Same price for years though it went up recently. It would have been nice to have been contacted when the price went up.
March 8, 2026
Reply from ContactsCart
Hi Masha, thanks for sharing this - and for being with us over the years! We’re glad the service has been great. We understand that price changes can be frustrating, and we did send out a mass email when the recent adjustment happened due to new tariffs. We apologize if that message didn’t reach you.
We truly appreciate your continued support and feedback.
Cheers,
The ContactsCart Team
Everything was fine
Everything was fine. Got the right order on time. Customer support is great.
February 26, 2026
Reply from ContactsCart
Love to hear it, Kendra! Getting the right order on time and great support along the way - that’s exactly what we aim for. Thanks so much for sharing!
Cheers,
The ContactsCart Team
I never receive an email notification…
I never receive an email notification when an order is about to be shipped. I used to get notices a few days prior to shipment, which was very helpful because it gave me time to adjust the ship date if I didn't need another box of contacts yet. I would really appreciate those email notifications to return.
September 25, 2025
Reply from ContactsCart
Hi Julianne! Thank you for sharing this feedback - we really appreciate it. We’re sorry that the email notification you mentioned isn’t currently available, and we understand how helpful those reminders can be when managing your deliveries.
In the meantime, you can always check your next charge date or adjust your delivery schedule directly through your customer portal under the subscriptions tab. If you ever need assistance, you’re also welcome to reach out to our customer service team or chat with us on the website - we’re always here to help.
We truly value your input and appreciate you bringing this to our attention.
Kind regards,
The ContactsCart Team
Love my contacts
Love my contacts , easy to wear, affordable and always in my mailbox on time.
February 26, 2026
Reply from ContactsCart
Thank you so much for the kind words, Gada! We’re thrilled to hear that you find the lenses comfortable, affordable, and reliably delivered. We truly appreciate you taking the time to share your experience.
Cheers,
The ContactsCart Team
Great way to order contact lenses at a discount!
I appreciate the discounts on contact carts, it’s easy to pause or restart subscriptions for contact lenses. I would highly recommend using them for prescription contacts.
February 26, 2026
Reply from ContactsCart
Love hearing this, Ivonne! Discounts, flexibility, and easy subscription management - that’s exactly what we aim for. Thanks so much for the recommendation!
Cheers,
The ContactsCart Team
Ease of reordering
February 23, 2026
Reply from ContactsCart
We love keeping things simple, Kim! Reordering should be quick and stress-free, so we’re thrilled to hear that’s been your experience.
Thanks for choosing us!
All the best,
The ContactsCart Team
4 boxes were ordered 2 for myself and 2…
4 boxes were ordered 2 for myself and 2 for my husband. We received 2 boxes in total. I am still in need of my other eye and they are saying my prescription is expired. Makes absolutely no sense.
February 19, 2026
Reply from ContactsCart
Hi Joellen, I am really sorry to hear about the confusion with your order. We completely understand how frustrating it must be to receive only part of what you were expecting.
Upon reviewing your account, I can see that on February 1, two separate orders were placed: Acuvue Oasys with Hydraclear Plus 6pk for the left eye only, and AIR OPTIX® plus HydraGlyde® 6pk for the left eye only.
Your subscription is set up with two separate accounts, one for each eye, and these orders have different billing dates. I will be reaching out to you via email shortly to help adjust the charge dates and provide a more detailed explanation of how your prescription status and subscription are structured.
Please rest assured, we’re here to help get this sorted out for you.
Kind regards,
The ContactsCart Team
I love how easy and painless it is to…
I love how easy and painless it is to just subscribe and have it come automatically!
February 12, 2026
Reply from ContactsCart
Thank you so much for your kind words, Danielle! We’re thrilled to hear that the subscription process has been easy and convenient for you. That’s exactly what we aim for.
Cheers,
The ContactsCart Team
Reply from ContactsCart
We love to hear it, Paola! Easy, reliable, and affordable - that’s exactly what we aim for. Thanks for choosing ContactsCart!
Cheers,
The ContactsCart Team
i’ve been with them for years and it’s…
i’ve been with them for years and it’s always on time the perfect amount let you take a pass if you need to. It’s just a great company.
February 19, 2026
Reply from ContactsCart
Hi Laura, thank you so much for your loyalty and kind words! We’re thrilled to hear everything has been arriving on time and that the flexibility has worked well for you. We truly appreciate you being with us for so many years.
Cheers,
The ContactsCart Team
I’ve been using this site for about 7+…
I’ve been using this site for about 7+ years now and have saved so much money rather than getting the same exact contacts from my eye doctor!!
February 6, 2026
Reply from ContactsCart
Hi Jamie, thank you so much for your loyalty and for sharing this! We’re thrilled to hear ContactsCart has helped you save over the years, and we truly appreciate you being with us for so long.
Cheers,
The ContactsCart Team
Great product & price - crappy customer service
Hmm, i like their prices and the product is good. but their customer service is terrible. they don't send out reminders about when your next order will be filled. I needed to change mine, but was waiting until my next order to get my eyes checked - to get a revised script. they just shipped/billed me another 90 day supply!!
When i finally got that settled (after many emails and chats), I sent them my new script. they got that wrong. they did refund me the $$ and sent the right ones. But I was out of contacts for two weeks while I had to fix this. Not good.
January 2, 2026
Reply from ContactsCart
Hi Cassandra, thank you for your thoughtful feedback. We’re glad you’re satisfied with the product and pricing, and we apologize that our customer service experience did not meet expectations.
We understand how upsetting it can be to receive an order before you were ready and then experience delays while your prescription was being corrected.
For future reference, you can use your account portal to check your next charge date, postpone orders, and adjust your delivery frequency. While we don’t yet send email reminders before each order, we truly appreciate you calling this out and sharing your feedback.
If you’d prefer, you can also reach us directly at help@contactscart.com with the subject line “ATTN: TrustPilot,” and our team will prioritize your concern and make sure you are taken care of.
Kind regards,
The ContactsCart Team
i’ve been trying to pause my…
i’ve been trying to pause my subscription for months because i have too many too keep up. but none of the emails provided are working. advertising as easy to pause or cancel anytime and not accommodating to my situation. wouldn’t recommend
February 2, 2026
Reply from ContactsCart
Hi Jessie, we’re sorry for the difficulty you’ve had trying to pause your subscription. We understand that having too many contacts and not being able to pause deliveries is frustrating, and that’s not the experience we aim to provide. We’d be happy to look into what’s been going on and see how we can help. Our customer service team will reach out to you via email to make sure you are fully supported.
Kind regards,
The ContactsCart Team
Its been 3 weeks and no contacts
Its been 3 weeks and no contacts. When I reach out for status they only say that their fulfillment center has the order. They can only reach the fulfillment center via email/messaging so you will not get an immediate response.
January 22, 2026
Unprompted review
Reply from ContactsCart
Oh no, Andrea! That’s definitely not the wait we want for you. We’re really sorry for the delay and the lack of timely updates. We want to look into what happened and determine if we can do anything to help make this right. Please send an email to help@contactscart.com with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
Kind regards,
The ContactsCart Team
My order was canceled for some reason
My order was canceled for some reason. Says mo ey was refunded to my card but haven't seen it yet show up in my account. I ordered Dec. 18, 2025 and today got an email that it was canceled for whatever reason. Really appreciate it! That's great business. Don't waste ur time or money. I wish I would've read the reviews first.
January 2, 2026
Unprompted review
Reply from ContactsCart
Hi Melissa! We’re really sorry to hear about your experience - that sounds frustrating. We tried to look up your account under the name provided, but we couldn’t locate it. When you get a chance, please reach out to us directly at help@contactscart.com with the subject line “ATTN: TrustPilot.” so we can pull up your account, review what happened, and make sure everything is taken care of for you.
Kind regards,
The ContactsCart Team
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