Contraception Direct Reviews 308

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, efficiency, and convenience, highlighting the quick and straightforward process from consultation to delivery. Many appreciate the helpful and friendly staff, noting their professionalism and ability to make the experience comfortable and informative. The prompt delivery of prescriptions is frequently mentioned as a significant benefit, saving time and effort compared to traditional methods. Some people were dissatisfied with the delivery service, mentioning instances where prescriptions arrived later than expected. A few other people also felt that while the service is generally excellent, there is room for improvement, such as implementing automatic refills.

What people talk about most

Service

People report positive experiences with service, highlighting its ease, speed, and accessibility. Customers... See more

Delivery service

Users describe positive interactions with delivery services. Many customers highlight the speed and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

User experience

Clients share positive opinions on user experience, consistently describing it as quick, easy, and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many describe interactions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service! Completely saved me when my GP decided they wouldn’t prescribe my medication anymore just before I went away. Thankfully after one short phone call confirming my details I got sent... See more

Rated 5 out of 5 stars

Absolutely amazing easy to sort got my pill with a week off booking appointments. No mess about like with doctors and chemist and dont have to travel as comes straight to my door step.

Rated 5 out of 5 stars

Easy and efficient process, been using this company for my mixed pill for a good while, and never had any issues! completely free, fast delivery and only have to make a quick 5 minute call, provide he... See more

Rated 5 out of 5 stars

They are great, so easy and convenient, delivered right to your door, everyone I've spoke to on the phone have been lovely and I felt safe and in good hands. However it would be great if it got delive... See more


Company details

  1. Pharmacy

Written by the company

Contraception Direct is a professional and reliable online NHS-funded service offering free, convenient access to contraceptive pills. We specialize in providing repeat prescriptions and initiating new users on oral contraception, ensuring a seamless process for individuals in England. With no cost for consultations, medication, or delivery, the service is accessible and designed to meet your needs. This is an online-only service, meaning you can access consultations and prescriptions from the comfort of your home. Our team of qualified clinicians operates under a Patient Group Direction (PGD), allowing us to safely assess and prescribe contraception without requiring a GP prescription. During the consultation, our clinicians evaluate your medical history, and in some cases, an up-to-date blood pressure reading may be required. Calls are scheduled within your chosen one-hour slot for flexibility and convenience. Once approved, your medication is discreetly delivered to your address within 24–48 hours in discreet packaging. We are based at Orford Pharmacy, a UK-registered pharmacy, and adhere to NHS and General Pharmaceutical Council (GPhC) guidelines. Choose Contraception Direct for a safe, efficient, and entirely online contraception service you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Life Changing!

Contraception Direct has been life-changing for me as a student who lives between England and Wales. I found when I came to uni that getting the pill at the local pharmacy was simple, but it caused issues when trying to get my prescription back at home during the holidays. Contraception direct has made everything 100x easier! And it’s free! Really could not say enough good things about this service

February 9, 2026
Rated 5 out of 5 stars

Excellent service and experience!

Excellent service! Filled in a very short form online and got a call from the lovely Katie who went through some questions and the confirmed my pill would arrive in couple of days and they did! Honestly really swift from start to finish and have recommended to several friends already.

February 9, 2026
Rated 5 out of 5 stars

great service

service is so easy to use, always received phone calls on time and spoke to lovely helpful staff.
fast delivery, cant recommend enough

January 1, 2026
Rated 5 out of 5 stars

so quick and easy

so quick and easy, conversation lasted about 30 seconds and then she confirmed it was in the post and with me in the next couple days. I've used this service twice now and will continue to do so. really convenient, quick and easy

January 8, 2026
Rated 5 out of 5 stars

The process of booking an appointment…

The process of booking an appointment was straightforward and efficient. The telephone consultation was also very good, the clinician was friendly, patient, and genuinely receptive to my concerns, taking the time to listen and answer my questions clearly. I felt well supported throughout the interaction. Delivery was prompt as well.

January 6, 2026
Rated 5 out of 5 stars

Great service!

Lovely woman on the phone who advised me on my options. It came fairly quick in the post, and was packaged so nicely! Would recommend x

December 31, 2025
Rated 5 out of 5 stars

I 100% recommend

I 100% recommend! The whole process is made so easy, all you need to provide online is blood pressure, height, and weight, and then choose when you’d like to be called. The appointment over the phone was made so easy by Katie! She was so sweet and answered my questions in detail without loads of medical language. As someone starting contraception for the first time I couldn’t recommend these guys enough!

January 28, 2026
Rated 5 out of 5 stars

Really straightforward process

Really straightforward process. Initially missed the call from the Dr but they rang me back, which was great. Delivery was quick. Ideal for a busy individual who struggles to get to a pharmacy or the GP (saves their time too)!

December 31, 2025

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