Contraception Direct Reviews 308

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, efficiency, and convenience, highlighting the quick and straightforward process from consultation to delivery. Many appreciate the helpful and friendly staff, noting their professionalism and ability to make the experience comfortable and informative. The prompt delivery of prescriptions is frequently mentioned as a significant benefit, saving time and effort compared to traditional methods. Some people were dissatisfied with the delivery service, mentioning instances where prescriptions arrived later than expected. A few other people also felt that while the service is generally excellent, there is room for improvement, such as implementing automatic refills.

What people talk about most

Service

People report positive experiences with service, highlighting its ease, speed, and accessibility. Customers... See more

Delivery service

Users describe positive interactions with delivery services. Many customers highlight the speed and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

User experience

Clients share positive opinions on user experience, consistently describing it as quick, easy, and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many describe interactions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service! Completely saved me when my GP decided they wouldn’t prescribe my medication anymore just before I went away. Thankfully after one short phone call confirming my details I got sent... See more

Rated 5 out of 5 stars

Absolutely amazing easy to sort got my pill with a week off booking appointments. No mess about like with doctors and chemist and dont have to travel as comes straight to my door step.

Rated 5 out of 5 stars

Easy and efficient process, been using this company for my mixed pill for a good while, and never had any issues! completely free, fast delivery and only have to make a quick 5 minute call, provide he... See more

Rated 5 out of 5 stars

They are great, so easy and convenient, delivered right to your door, everyone I've spoke to on the phone have been lovely and I felt safe and in good hands. However it would be great if it got delive... See more


Company details

  1. Pharmacy

Written by the company

Contraception Direct is a professional and reliable online NHS-funded service offering free, convenient access to contraceptive pills. We specialize in providing repeat prescriptions and initiating new users on oral contraception, ensuring a seamless process for individuals in England. With no cost for consultations, medication, or delivery, the service is accessible and designed to meet your needs. This is an online-only service, meaning you can access consultations and prescriptions from the comfort of your home. Our team of qualified clinicians operates under a Patient Group Direction (PGD), allowing us to safely assess and prescribe contraception without requiring a GP prescription. During the consultation, our clinicians evaluate your medical history, and in some cases, an up-to-date blood pressure reading may be required. Calls are scheduled within your chosen one-hour slot for flexibility and convenience. Once approved, your medication is discreetly delivered to your address within 24–48 hours in discreet packaging. We are based at Orford Pharmacy, a UK-registered pharmacy, and adhere to NHS and General Pharmaceutical Council (GPhC) guidelines. Choose Contraception Direct for a safe, efficient, and entirely online contraception service you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you

Thank you, I’m so satisfied. Maya advised me very professionally, provided all the information and I received my pills quickly.

January 28, 2026
Rated 5 out of 5 stars

I had such a lovely lady called Katie

I had such a lovely lady called Katie, she was super supportive and really listened to me and helped put me back on the right contraceptive. Will be using this service from now on honestly can’t recommend them enough.

December 30, 2025
Rated 5 out of 5 stars

Really great service

Really great service. Booked a call an hour or 2 before the slot, call was on time and I received a text reminder, and the call was really simple to do. Took about 5 minutes total.
Received my pills on Wednesday after the call on Monday.
The only thing I’d warn about is that while discreet, the packaging does list a pharmacy as the return address on the label - so please be aware if you need to hide what the package is from someone.
That’s something I’d really love for Contraception Direct to find a way to change.

January 26, 2026
Rated 5 out of 5 stars

Maya

The person on the phone was very polite and direct in the options I had. The contraceptive pills arrived quickly and securely. Definitely recommend :)

January 26, 2026
Rated 5 out of 5 stars

Great service

The lady I spoke to on the phone was very friendly and helpful. Asked if I had any questions. I received my contraception in 3 days. Posted to my home. Much better than rushing to boots before 5pm.

January 21, 2026
Rated 5 out of 5 stars

Finally fantastic service for contraception!

(I am in the UK) Let me say this is Amazing! Reordered the birth control I have been on for years - without needing to wait or coordinate with my GP. Quick phone call and very helpful. Arrived by post within a few days, highly recommend! Finally technology has come together to help women stay on top of these important things :)

December 9, 2025
Rated 5 out of 5 stars

Amazing experience - so quick and easy!

Amazing experience! It was so easy to book an appointment, and they called me exactly in my chosen time slot. The person I spoke to was really nice, and the whole appointment took only a couple of minutes - it was so quick and easy.

January 22, 2026
Rated 5 out of 5 stars

Great service!

The service is very easy and efficient and attention over the phone is always very polite and helpful.
Pills always come on time.

January 20, 2026
Rated 5 out of 5 stars

Amazing Experience

I had a lovely experience, would highly recommend! I used to put of getting another box as going to see the doctor and then waiting for the pharmacy to have it in took so long.. But with contraception direct, I filled in a form one night, and the next morning I had my 5 minute phone call. The lady I spoke to was extremely helpful and understanding, within three days a 6 month prescription was at my door! Will absolutely use again and recommend to anyone else who’s had the same struggles.

December 18, 2025
Rated 5 out of 5 stars

Definitely worth doing

Really simple process. Getting reminders for the appointments means I never forget to book a pill check and the contraceptives are always sent out with 1/2 days so I never run out. So much easier than booking through my GP and going to the pharmacy

December 19, 2025

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