Cooker Hood Filters Reviews 

210
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the incredibly helpful support team that expertly identifies hard-to-find appliance parts. Many consumers note that the online ordering process is smooth and that replacement items fit their specific household appliances perfectly. However, some customers also noted occasional issues with incorrect products being shipped or unexpected delays in postal delivery times. A few reviewers were openly dissatisfied when asked to return incorrect items or when they encountered unhelpful support team interactions. These individuals expressed frustration regarding problem resolution and overall communication quality during their specific purchase experiences.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion. While many customers praise... See more

Customer service

Clients share positive opinions on customer service, highlighting swift and helpful responses from the... See more

Service

People report positive experiences with service, highlighting efficient assistance and helpful staff over the... See more

Delivery service

Consumers find the delivery service to be efficient and satisfactory. Reviewers consistently highlight rapid... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful assistance with finding correct... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for... See more

Rated 5 out of 5 stars

All round great customer service and product was exactly what I needed. Delivery was quick and the customer service team are quick to reply on issues. The product was far cheaper than anywhere els... See more

Rated 5 out of 5 stars

I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able... See more

Rated 5 out of 5 stars

Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t rec... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(210)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I asked for help

I asked for help to order a correct filter for a new extractor fan, Rio was very efficient and advised me which to purchase. The package arrived a few days later and was a perfect fit. Great customer service, very knowledgeable very helpful too. Thank you very much Rio will know what to order in future and where to order it from. thank you again much appreciated

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Awful, would not recommend!!

Ordered a filter last week and a week later we still haven't received our product.

I can agree with other customers, the customer service is awful.

Email to chased my delivery and all I had from Rio was here's the link.

No update whatsoever, no offer to chase the parcel for me.

AWFUL! WOULD NOT RECOMMEND!!

Update on 6th Aug 2025.
We received our order but it is looks like it's been smashed during the delivery...

It's still useable but due to it taking forever to get to us, we can't be bothered to get a refund or exchange it. We have all the proof as we were filming when opening the package.

Overall, I still wouldn't recommend this company.

August 2, 2025
Unprompted review
Cooker Hood Filters logo

Reply from Cooker Hood Filters

Hi,

Firstly I would like to apologise for your negative experience with ordering from us.

Please contact us directly through our websites contact form, so we can resolve this matter for you ASAP.

Kind regards, Support Team

Rated 5 out of 5 stars

Great Company!

Ordered two carbon filters for my Hisense cooker extractor hood. Arrived within just two days. Price was the lowest around. Quality of the filters are truly fantastic - this is 5-star levels of service. Genuine UK customer and an honest review. 10 out of 10 from me! Thank you.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cooker Hood Filters gave excellent…

Cooker Hood Filters gave excellent customer service. I had ordered the incorrect filters and their attention to detail ensured that I had a refund and was sent the correct filters. All done quickly and efficiently. I am completely satisfied.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I have a Russell Hobbs cooker hood

I have a Russell Hobbs cooker hood, it is only a few months old. It is used in recirculating mode and uses carbon filters. The filters that are advertised on the RH website do not fit my hood and they have been unable to find me the correct ones. I contacted Cooker Hood Filters explaining this and although they didn't have filters named for my model number, they came up with a few alternatives and between us looking at the specification and dimensions, they sent what they thought would fit. Today I received them and they fitted perfectly, without their help I would have a cooker hood the wouldn't funcion correctly. My thanks to them for the help they gave me.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I was very impressed with all the help we received. My daughter's new house came with an old extractor fan and we were having difficulty finding a replacement filter. I emailed for advice and was extremely happy with the helpful responses. We now have a replacement filter! Thank you!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant!! They are amazing, I bought a new extractor hood and then could not find the charcoal filters anywhere. Rio was really patient and persistent, asked me loads of questions and managed to work out what would fit. he achieved what the manufacturers Hisense could not do. So grateful!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Lamona alternative

I bought a Lamona cooker hood at Howden’s 2 years ago. I was disappointed to find it discontinued, so they couldn’t provide a replacement carbon filter. Fortunately Cooker Hood Filters recommended a suitable alternative. Delighted with my new product.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Challenge Met!

Challenge Met!
I had an obscure Vectaire kitchen hood extractor. My parents live in a flat, where the previous owner had left the carbon filters off, so we had no reference units to check against. The make/model yielded no results on the internet but I reached out to Rio at Cooker Hood Filters. With a bit of detective work he found the ones he thought would fit and with our joint approach we tried them and they fitted just like the original. Other flat owners in the building and in other installations of similar more industrial designs to the buildings extraction system, with the same model should now find risk free purchases via Cooker Hood Filters. Great news, great service!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I contacted Cooker Hood Filters hoping they would be able to supply the Blanco filters I needed. I dealt with Rio, who from start to finish was very helpful and prompt with his replies. I would recommend the company and will certainly be buying from them again.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Incompatible products and wasted time

Website lists filters as being compatible with certain models when in fact they are not. A lot of back and forth for this to be recognised by the company before they would issue a refund. Even then, no apology, no attempt to ship the correct product, no acknowledgement of the wasted time involved due to their error. Would not recommend on account on unreliability.

April 7, 2025
Unprompted review
Cooker Hood Filters logo

Reply from Cooker Hood Filters

Hi,

Firstly I would like to apologise for your negative experience with ordering from us.

Please contact us directly through our websites contact form, so we can resolve this matter for you ASAP.

Kind regards, Support Team

Rated 5 out of 5 stars

Faulty filter

Received two filters that I ordered on receipt one had a broken fixing tab . Contacted the company via email spoke to Rio and without quibble sent me a replacement. Great service.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with the customer service I…

So pleased with the customer service I received from cooker hood filters. I’ve been struggling to find an aluminium mesh filter for my cooker hood for ages. Can’t seem to find anyone who stocks the size I need. I contacted cooker hood filters with my requirements and they were so helpful and with a few questions and a bit of info they were able to provide me with the correct filter I needed. I ordered them and they arrived within a few days and the fit is perfect. Rio was my customer service adviser and they replied to my emails within the hour. I couldn’t recommend this company highly enough.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Bosch cooker hood filter

The manufacturer does not seem to supply replacement Carbon Filter for our Bosch cooker hood, so we sought a compatible item.
Cooker Hood Filters supplied a suitable item, & very quickly, thanks.

March 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look