1 star for the after installation support doesn't respond to emails at all. Work carried out nicely but not quite happy about the work finishing. the pipe roof tile was not good and there was leak ha... See more
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Satisfied with their service from start to finish. Angie (the sales representetive) was helpful with all my questions and was there to support throughout the process. The crew who made the installatio... See more
Company replied
The whole process from ordering the solar panels to installation and setup was very smooth. We had many questions that were answered by the staff patiently. The installers did a very neat job, both... See more
Company replied
Well organised however there are very busy when make an appointment.
Company details
Written by the company
Coolblue Energie helpt je met energie besparen en het verduurzamen van je huis. Dat doen we met slimme producten én onze eigen installatieservice. Denk aan zonnepanelen, warmtepompen, laadpalen en airco’s. Allemaal zoals je van ons gewend bent: knettergoede service met een glimlach. Gewoon bij Coolblue.
Contact info
Sint Jacobsstraat 135, 3511 BP, Utrecht, Netherlands
- 088 54 54 111
- coolblue.nl/energie/installaties
4.2
Great
2K reviews
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Well organised however there are very…
Well organised however there are very busy when make an appointment.
February 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Clear and friendly communication
Friendly on the phone, follow up on problems, clear communication
October 10, 2025
Reply from Coolblue Energie Installaties
Hi Peter,
Thank you for your kind review, it is good to hear that you were happy with the communication!
With a smile,
Coolblue Energy
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received regarding my solar panel installation. It has been a very long time since I paid the advance amount, yet there has been no progress, no installation, and almost no communication from the team.
This delay and lack of communication has been disappointing.
February 9, 2026
Unprompted review
Satisfied with their service from start…
Satisfied with their service from start to finish. Angie (the sales representetive) was helpful with all my questions and was there to support throughout the process. The crew who made the installation was quick and clean. Also provided sufficent information related to solar pannels
January 20, 2026
Reply from Coolblue Energie Installaties
Hi,
Thank you so much for your lovely words. Great to hear that Angie was able to help you with all your questions and support you throughout the process, and that our installation crew worked quickly, cleanly and provided clear information about your solar panels.
We’ll make sure to pass your compliments on to the whole team.
With a Smile,
Coolblue Energie
Installing a Heat Pump
I recently had an excellent experience with Coolblue. From start to finish, everything was handled professionally and with great customer focus. The communication was clear, the installers were friendly and knowledgeable, and the entire process went smoothly.
The installation team did a fantastic job and took the time to explain everything properly. I especially appreciated their flexibility and the fact that they were able to resolve an electrical fuse issue at the last minute, ensuring the installation could still go ahead as planned.
Overall, I’m very satisfied with the quality of service and the positive attitude of everyone involved. Highly recommended!
December 29, 2025
Reply from Coolblue Energie Installaties
Hi there,
Thank you very much for taking the time to share your experience. We’re delighted to hear that your heat pump installation went smoothly from start to finish, and that our team handled everything professionally, with clear communication and a strong customer focus.
It’s great to know that the installers took the time to explain everything properly and were able to resolve the last-minute electrical fuse issue so the installation could proceed as planned. We will gladly pass your compliments on to everyone involved.
Should you have any questions about your system in the future, or need any further assistance, please don’t hesitate to contact us. We’re happy to help.
With a smile,
Coolblue Energie
Super clear steps and expectations from…
Super clear steps and expectations from the installation. Professional and nice crew. Everything smooth and extra care
December 23, 2025
Reply from Coolblue Energie Installaties
Dear Andrea,
Thank you so much for your great review and the 5 stars! Wonderful to hear that the steps and expectations were clear, and that our crew came across as professional and friendly. We’re happy everything went smoothly and that you felt we handled your installation with extra care.
With a smile,
Coolblue Energie
Everything went smooth
Everything was discussed and all the details were shared beforehand.
Everything went smooth.
December 2, 2025
Reply from Coolblue Energie Installaties
Hi,
Thank you for your kind review, we are happy to hear that everything went smoothly
With a smile,
Coolblue Energie
I am very satisfied of the Installation…
I am very satisfied of the Installation of my unit. They are very professional and their expertise are undeniable. They also explained well on how it is operated and informed me on how to sustain the unit. Keep up the good work.
November 19, 2025
Reply from Coolblue Energie Installaties
Hi Jef,
Thank you for your wonderful review.
We are glad to hear you are so satisfied with your installation.
With a smile,
Coolblue Energy
Reliability needs improovement canceled…
Reliability needs improovement canceled my appointment at the last minute not a good service
November 19, 2025
Not Good not bad
1 star for the after installation support doesn't respond to emails at all. Work carried out nicely but not quite happy about the work finishing. the pipe roof tile was not good and there was leak happening during heavy rain. Had to call roof workers to fix it. Regarding Weheat pump not impressed by the COP promised in the product documentation. The Flint is giving average COP of 3.2 in outside temperature of 2 degree with water application of 35 degrees rather than the promised 4.7
November 14, 2025
Reply from Coolblue Energie Installaties
Hi Ivan,
Thank you for your kind review, we are happy to hear the installation went well. We will pass on the compliments to the installers.
With a smile,
Coolblue Energie
the installers turned up on time
the installers turned up on time, did a great job, everything was working and so far no problems at all.
October 10, 2025
Reply from Coolblue Energie Installaties
Hi Neil,
Thank you for your kind review, we will pass on the compliments to our installers.
With a smile,
Coolblue Energie
Good things sometime come slowly…
After a slow start of the project the company really delivered with precision, knowledge and competence an outstanding installation. Really well done! Moreover, they really care and are ready if something else is needed.
August 6, 2025
Reply from Coolblue Energie Installaties
Hi,
Thank you for your thoughtful review. Great to hear that, despite the slower start, the installation was completed with such precision and competence. Wonderful that you also experienced how much we care and are ready to help when needed.
With a smile,
Coolblue Energy
heldere communicatie en follow up
September 1, 2025
Reply from Coolblue Energie Installaties
Hoi Daan,
Dankjewel voor je mooie review. Goed om te horen dat je zo tevreden bent over de heldere communicatie en de goede opvolging.
Met een glimlach,
Coolblue Energie
Very professional service
Very professional service, delivered and installed as agreed and without any issues or complications!
100% satisfied customer and I'd highly recommend to others.
September 3, 2025
Reply from Coolblue Energie Installaties
Hi Derek,
Thank you for your kind words. We are very happy to hear that everything went smoothly and was installed exactly as agreed. Wonderful that you are fully satisfied and would recommend us.
With a smile,
Coolblue Energy
On time and good experience
Call + Installation timing was on time and good.
Connection to internet was delayed but eventually resolved.
August 21, 2025
Reply from Coolblue Energie Installaties
Hi Akshay,
Thanks a lot for your 4 star review. Great to hear that the call and installation went smoothly and on time. Sorry to read that the internet connection was delayed, but good to know it’s been resolved in the end.
With a smile,
Coolblue Energy
Peace of mind
The whole process from ordering the solar panels to installation and setup was very smooth. We had many questions that were answered by the staff patiently.
The installers did a very neat job, both in the meterkast and wiring from panels up to the inverter.
I would highly recommend Coolblue Energie.
August 22, 2025
Reply from Coolblue Energie Installaties
Hi VD,
Thank you for your kind review. We are glad to hear that everything went so smoothly, from ordering the solar panels to the installation and setup. Wonderful that your questions were answered with patience and that the installers did such a neat job in both the meterkast and the wiring. We will happily share your compliments with them.
With a smile,
Coolblue Energy
Good and very well planned
August 13, 2025
Reply from Coolblue Energie Installaties
Hi Kij,
Thank you for your kind review. Great to hear that everything was planned carefully and worked out so well.
With a smile,
Coolblue Energy
Now I have electrical problems with the…
Now I have electrical problems with the new breakers you installed going off randomly or also when I plug my vacuum cleaner to outlets I’ve always used or water kettle or toaster.
August 12, 2025
Reply from Coolblue Energie Installaties
Hi Pablo,
Thank you for sharing your experience. We understand how frustrating it must be to deal with electrical problems after the installation, and this is of course not the experience you should have had.
We’ve already scheduled an appointment with you on the 21st to resolve these issues, and we’ll make sure everything is working properly again.
Your feedback is very valuable to us, and we will use it to improve our processes and reduce the chance of this happening in the future.
With a smile,
Coolblue Energy
We thought everything was good
We thought everything was good, until we discovered a leak and realised that some tiles were not put back. There is now moisture in the ceiling of our bedroom as a consequence
July 10, 2025
Reply from Coolblue Energie Installaties
Hi Amy,
Thank you for sharing your experience with us. We are very sorry to hear about the leak and the moisture in your bedroom ceiling caused by tiles that were not put back correctly. This is of course not the level of service you should expect.
We expect the moisture to dry out soon, but if you notice any ongoing issues because of this, please don’t hesitate to contact us right away. We’ll be glad to assist you further.
We have also shared your feedback internally to ensure this situation does not happen again in the future.
Thank you again for bringing this to our attention, and our sincere apologies for the inconvenience caused.
With a smile,
Coolblue Energy
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