Cool Key West Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and helpful, making the rental process quick and easy. People frequently highlight the excellent service, noting the efficiency and seamless user experience from pickup to drop-off. Many also appreciate the well-maintained and clean condition of the products, which are described as top-notch and perfect for exploring the location. The convenient location and the availability of shuttle services are also frequently mentioned as significant advantages, contributing to a stress-free and enjoyable experience for consumers. Reviewers often express their satisfaction with the overall process, emphasizing the ease of getting around and the fun they had using the company's offerings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and courteous... See more

Location

Customers consistently note positive experiences with the location. Many reviewers highlight the convenience... See more

User experience

Clients share positive opinions on user experience. Customers consistently describe their experience as... See more

Product

Reviewers express high satisfaction with the product. Customers consistently praise the equipment, describing... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

Reservations were easy to make. The cart was in good working condition and ready to go. The staff was so friendly and incredibly hard working. It was disappointing to have to wait in so many long line... See more

Rated 5 out of 5 stars

Associates were great to deal with, explained everything we needed to know. Show room of golf carts were in great shape and ready for business. Showed us about operation of starting, using brakes to... See more


Company details

  1. Tour Agency
  2. Boat Tour Agency
  3. Bus Tour Agency
  4. Sightseeing Tour Agency
  5. Tourist Information Center

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

....

I ALREADY ANSWERED THIS REVIEW ONCE AND YOU CONTINUALLY SEND ME ANTOHER ONE EACH DAY. PLEASE ACCEPT THE FIRST REVIEW AS MY ONLY ONE i WILL COMPLETE AND REVIEW ME FROM EMAIL.

January 22, 2025
Rated 5 out of 5 stars

GREAT way to see Key West

People at Hydro Thunder were ready, polite and helpful. Our 4 person cart was fully charged and we spent over 4 hours cruising the island. What a great time and a great way to see Key West. MUCH easier than trying to do by car or Hop on, Hop Off bus! I'm pretty sure we "saw it all"!

January 14, 2025

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