Cool Key West Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and helpful, making the rental process quick and easy. People frequently highlight the excellent service, noting the efficiency and seamless user experience from pickup to drop-off. Many also appreciate the well-maintained and clean condition of the products, which are described as top-notch and perfect for exploring the location. The convenient location and the availability of shuttle services are also frequently mentioned as significant advantages, contributing to a stress-free and enjoyable experience for consumers. Reviewers often express their satisfaction with the overall process, emphasizing the ease of getting around and the fun they had using the company's offerings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and courteous... See more

Location

Customers consistently note positive experiences with the location. Many reviewers highlight the convenience... See more

User experience

Clients share positive opinions on user experience. Customers consistently describe their experience as... See more

Product

Reviewers express high satisfaction with the product. Customers consistently praise the equipment, describing... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

Reservations were easy to make. The cart was in good working condition and ready to go. The staff was so friendly and incredibly hard working. It was disappointing to have to wait in so many long line... See more

Rated 5 out of 5 stars

Associates were great to deal with, explained everything we needed to know. Show room of golf carts were in great shape and ready for business. Showed us about operation of starting, using brakes to... See more


Company details

  1. Tour Agency
  2. Boat Tour Agency
  3. Bus Tour Agency
  4. Sightseeing Tour Agency
  5. Tourist Information Center

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

No brainer fun!

We used Cool Key West to book two organized trips during our four day visit to the Keys. We went on the backcountry safari and the wind & wine sunset sail. Booking online was quick and easy and we received clear confirmation and day of instructions. The staff were friendly and attentive, the trips went off on time and were just as described in the write ups. The only thing left to chance was the weather. We felt the price/experience ratio was reasonable and would do them again.

November 16, 2024
Rated 5 out of 5 stars

Great Staff

Even though the golf cart was great, every employee went encountered was better. They have hired exceptional staff.

August 28, 2024
Rated 5 out of 5 stars

Top-notch Customer Service and Golf Carts

They are the best golf cart business located in Key West because they have updated golf carts and are located within walking distance from the cruise ship seaport. I interacted with Joe and multiple other staff members, and they were all extremely professional.

August 25, 2024
Rated 5 out of 5 stars

Sail, Snorkel, Kayak

We enjoyed this trip! Captain Sage and Rocky did an amazing job making sure it was everything we were expecting it to be from the details of the boat, the water, and the marine life to the relaxing moments and enjoying the snacks prepared. Great experience and would do again with the Danger crew!

August 2, 2024
Rated 4 out of 5 stars

Fantastic day.

The crew was amazing, they did all they could to make sure we had a great day.
We didn´t se saw so much of the coral reef, mostly grey but I guess that is what to expect due to climat changes.

July 22, 2024

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