The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4K reviews
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I am left unsure of what the policy I…
I am left unsure of what the policy I have bought covers! Also, no clue of how to get in touch with them if it became necessary. Overall, quite disappointed!
June 22, 2026
Reply from Co-op Insurance
Good afternoon, Deborah,
Thank you for taking the time to share your feedback. I'm sorry to hear you felt disappointed with the cover you arranged.
I've resent your policy documents by email, and they should arrive within the next 20 minutes. Your policy schedule will show the cover you have in place, and your policy booklet includes the emergency phone numbers for claims and 24-hour assistance.
To open the documents, please enter your postcode in lowercase with no spaces.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Reece
Co-Op Travel Insurance
Let down at renewal stage
Existing customers expected to renew at a higher price than someone new going to CO-OP via a comparison site?. Called to query and told “that’s just the way it is”. Great customer retention plan.
June 24, 2026
Unprompted review
Reply from Co-op Insurance
Good morning David,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re disappointed with your renewal experience. We’d like to reassure you that in most cases, our existing customers receive a lower price at renewal than they would if they purchased a brand new policy, as long as the details are like for like.
We have tried to get in touch to discuss your review but unfortunately have not received your policy details. If you’d like us to investigate this further, please call our team directly and we’ll be happy to take a look for you.
Kind regards,
Aysha
Reply from Co-op Insurance
We are delighted to hear you had such a positive interaction with us. Thank you for sharing your kind words.
Kind regards
Jemma
The Co-op Pet Team 🐾
Good price
Good price , hope not to ever use and make a claim , but happy with service so far
June 21, 2026
Competitive pricing at a cover that…
Competitive pricing at a cover that suits my needs, easy to set up .
June 11, 2026
Reply from Co-op Insurance
We're glad our competitive pricing and easy setup met your needs. Thank you for your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Disappointed
Whilst the staff are friendly & helpful, the claims department go out of their way to complicate simple claims. I have cancelled my Pet insurance policy and previously another Home insurance one too. The renewal terms are extraordinarily expensive and I’m so disappointed in the Co-Op’s avoidant behaviour.
The two stars are for the helpful manner of the staff, which never comes to fruition.
June 5, 2026
Unprompted review
Reply from Co-op Insurance
Good morning
Thank you for taking the time to leave a review.
I’m sorry to hear that you are unhappy with the service you have received. We strive to provide excellent customer service in a timely manner and I truly apologise for the frustration this has caused.
We have requested more information from you to enable us to investigate and resolve your concerns as soon as possible.
Thank you,
Jemma
The Co-op Pet Team
Excellent service very straight forward…
Excellent service very straight forward forms very easy to understand.
June 20, 2026
Co-op travel insurance almost always…
Co-op travel insurance almost always comes in at the cheapest for me.
Fair prices and an easy to navigate website.
The online form is also very straightforward to fill in.
June 20, 2026
Just in case of an accident all details cover every aspect
All done on a phone very easy to follow and the different services
June 19, 2026
Very easy website.
Easier to navigate through the options than moneysupermarket. Go straight to co-op website. I got a great deal for my travel insurance
June 19, 2026
Quick and easy to navigate
Quick and easy to navigate, very competitive prices.
Will definitely use again.
June 19, 2026
Very easy to get prices
Very easy to get prices
The whole experience was brilliant I’m very pleased
June 19, 2026
Reply from Co-op Insurance
Good morning
We love to hear such great feedback about our agents!
Thank you!
Jemma
The Co-op Pet Team 🐾
Agent was very helpful and courteous.
June 20, 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Burns
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Easy and straight forward process.
June 17, 2026
Helpful staff
Made a mistake when booking insurance, talked to a very helpful lady, who sadly couldn't make the policy cheaper, so refunded money within a couple of hours. I'll try again next year👍
June 17, 2026
Quick and easy and affordable service
June 17, 2026
Reply from Co-op Insurance
We're glad to hear our details were clear and easy to apply. Thank you for your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
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