From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Quick response to my required needs
September 2, 2026
Reply from Co-op Insurance
Good Afternoon,
We're so happy to hear that we were able to respond quickly to your needs. We truly appreciate your positive feedback!
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon Ray,
We're truly happy to hear you found our offerings to be a great value. We appreciate your positive feedback.
Kind regards,
Zaynab
Straight forward
Straight forward, easy to fill in details, and paperwork emailed very quickly.
5 stars 🌟
September 1, 2026
Reply from Co-op Insurance
Good Afternoon,
We're so glad to hear that you found our process straightforward and efficient, and that the paperwork was delivered quickly. We appreciate your kind words!
Kind regards,
Zaynab
Fast easy and straightforward……
Fast easy and straightforward… reasonably priced too!
September 1, 2026
Reply from Co-op Insurance
Good Afternoon Tracy,
We're so glad to hear that you found our service fast, easy, and reasonably priced. We truly appreciate your positive feedback!
Kind regards,
Zaynab
Thought that the Co Op was the best…
Thought that the Co Op was the best value for money but still expensive!
August 31, 2026
Reply from Co-op Insurance
Good Afternoon George,
We appreciate your feedback on our value. We understand your concerns about pricing and are always working to offer competitive options.
Kind regards,
Zaynab
Renewal done right
As well as good value, renewal is straightforward and done in a few minutes, all well explained.
A lesson to some other providers !
September 1, 2026
Unprompted review
Reply from Co-op Insurance
Good Afternoon,
We're so happy to hear that you found our renewal process straightforward and well-explained! We appreciate you sharing your positive experience.
Kind regards,
Zaynab
I found Michael to be very efficient…
I found Michael to be very efficient and helpful. He had a very nice manner.
September 2, 2026
Unprompted review
Reply from Co-op Insurance
Good Afternoon Ethel,
We're so happy to hear our team member provided such efficient and helpful service with a kind manner. Thank you for your wonderful feedback!
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon,
We appreciate you taking the time to share your experience with us. We are glad to hear that everything was completed online.
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon David,
We're so glad you had a brilliant experience with our service from start to finish. We truly appreciate your kind words!
Kind regards,
Zaynab
The ease I could move around the site
The ease I could move around the site, the information supplied together with keen pricing. I have always found the coop good value for money.
August 30, 2026
Reply from Co-op Insurance
Good Afternoon Kelvin,
We're so glad to hear you found our site easy to navigate and appreciated our clear information and competitive pricing. We always aim to offer great value!
Kind regards,
Zaynab
Very user friendly on-line website
Very user friendly on-line website. I found what I needed quickly & obtained an annual travel policy at a reasonable price. Hopefully I will not need it but as with all insurance it gives peace of mind.
August 29, 2026
Reply from Co-op Insurance
Good Afternoon,
We're so glad to hear you found our online website user-friendly and were able to secure an annual travel policy quickly at a reasonable price. We understand the peace of mind insurance provides, and we appreciate your positive feedback.
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon Sam,
We're glad to hear you found our pricing competitive and the transaction clear. Thank you for your positive feedback!
Kind regards,
Zaynab
Regular customer
First class. Got what we needed at a good price. Hope we don’t need you but nice to know we have the security of a well respected company
August 29, 2026
Reply from Co-op Insurance
Good Afternoon,
We are so pleased to hear we could provide what you needed at a good price. We appreciate your kind words about our company's security and reputation. Thank you for your positive feedback!
Kind regards,
Zaynab
Offer exactly what I wanted
Offer exactly what I wanted with an easy questionnaire form to complete. Very reasonable priced for all that was included.
August 29, 2026
Reply from Co-op Insurance
Good Afternoon,
We're so glad we could provide exactly what you needed with our easy questionnaire. We appreciate your kind words about our reasonable pricing!
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon,
We're so happy to hear that you found our product easy to use! We truly appreciate your positive feedback and thank you for taking the time to share your experience with us.
Kind regards,
Zaynab
Excellent service policy was through in…
Excellent service policy was through in no time from paying.
August 29, 2026
Reply from Co-op Insurance
Good afternoon,
We're so happy to hear that our service was efficient and that your policy was processed quickly. We appreciate your kind words!
Kind regards,
Zaynab
Easy to obtain quote and price compared…
Easy to obtain quote and price compared favourable with other quotrs
August 30, 2026
Reply from Co-op Insurance
We're so happy to hear that obtaining a quote was easy and that our pricing was favourable for you.
Kind regards
Jemma
The Co-op Pet Team 🐾
Very straight forward.
August 21, 2026
All very easy to apply and good…
All very easy to apply and good reasonable price thank you!
August 27, 2026
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