The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
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Review summary
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Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
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The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
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The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
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Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Broken door lock (Order No 81161)
The coop was easy to order, delivered quickly and easy to assemble.
The part that I am miffed about is the chain to hold the door lock broke within 2 days of use. I have emailed the admin twice now with no response once on 01/09/25 and again on 22/09. To not receive a response for nearly a month when I politely asked for a new one to be sent out is poor in my opinion.
If an admin responds, please don’t ask me to contact you as I’ve tried!
September 1, 2025
Unprompted review
Avoid like the plague
Firstly I should be able to choose zero stars!
Very poor quality material & construction, not fit for use without additional materials added for strength & waterproofing, if we had not already started painting the pieces I would have returned it.
No parts list/assembly instructions, several parts missing, 1 part broken. As yet we have not had missing parts sent, 3 days after notifiying seller.
September 23, 2025
Unprompted review
The hutch is advertised as XL Large…
The hutch is advertised as XL Large Rabbit hutch. I bought this hutch for 2 baby Guinnea pigs and it is far too small. I don't even think the materials used, it would last a winter. For it lasted basically one night as its far too small it felt cruel housing them in this. I wouldnt even sell this hutch onto anyone, as I don't think its suitable for a small mammal.
August 29, 2025
Unprompted review
Reply from Coopsandhutches
Hi Wayne,
We’re very sorry to hear that the hutch did not meet your expectations and that you felt it was unsuitable for your guinea pigs. We take feedback like this very seriously and would like the opportunity to resolve this for you. Please contact us directly by phone or email so we can look into this and work towards a solution.
Kind regards,
Coops and Hutches
The coop is nice but a lot of the holes…
The coop is nice but a lot of the holes weren't in the correct places so I had to borrow a drill off a friend to redrill the holes into the correct places
August 30, 2025
Unprompted review
Reply from Coopsandhutches
Hi Sarah,
Thank you for your feedback. We’re pleased to hear that you like the coop, but we’re sorry to learn that some of the holes weren’t aligned correctly and that you had to redrill them yourself. Please contact us by phone or email as we would be more than happy to resolve this for you.
Kind regards,
Coops and Hutches
Unfortunately not fit for purpose
Don't often complain about anything but unfortunately this is not fit for purpose. I wasn't expecting the world as it is significantly cheaper than others on the market however the coop is flimsy and could be easily broken into by a fox. The wood is thin, the doors and brackets are weak and the pull out tray can be accessed easily from underneath for a fox. I have had to modify this coop significantly and we have now since got a new one from elsewhere. I did approach the company but received no reply so would like to ensure others know what they are getting.
August 20, 2025
Unprompted review
Reply from Coopsandhutches
Hi Daniel,
We are very sorry to hear that you feel the coop did not meet your expectations and understand your concerns. We take feedback like this very seriously and are disappointed to hear you did not receive a reply previously. Please could you contact us directly by phone or email so that we can look into this properly and work towards a resolution for you.
Kind regards,
Coops and Hutches
Quality of product is absolutely…
Quality of product is absolutely horrible the mosf cheapest material ever will break trying to build it definitely not £200 worth
August 26, 2025
Unprompted review
Reply from Coopsandhutches
Hi Helen,
We are very sorry to hear about your experience and that the product did not meet your expectations. We take comments like this very seriously and would like the chance to put things right for you. Please contact us directly by phone or email so we can resolve this as quickly as possible.
Kind regards,
Coops and Hutches
This is a tale of two sides
This is a tale of two sides. I'll start with the good then the could improve.
The good...
The ordering process, and notifications for delivery are brilliant, the courier also took great care and everything arrived in good condition. The instructions and pre-drilled holes made assembly super easy and super quick.
The could improve...
The wood and paint finish are quite poor quality, I deliberately went for the white and grey paint to avoiding needing to paint, but I needed to to get the finish how I'd expect, the wood was nicked and split in quite a few places which I've also filled and sanded.
The roof does not align to the body of the hutch on the run extension side. I appreciate the upper roof overlaps this area however wind and rain come from all directions so water ingress did occur, this needed a skirt to be attached to avoid this.
Overall for the price the quality isn't quite there, if your willing to rectify the wood, paint and make some small modifications to the roof then the hutch should be fine.
August 26, 2025
Unprompted review
Reply from Coopsandhutches
Hi Nicola,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you found the ordering process, delivery, and assembly straightforward, and that everything arrived in good condition. We’re very sorry, however, to hear about the issues you experienced with the finish and roof alignment. Please could you contact us directly by phone or email, as we would be more than happy to resolve this for you. Your feedback is extremely valuable to us and will also be passed on to our product team so we can continue improving.
Kind regards,
Coops and Hutches
First of 5* Service 5* delivery very happy guinea pigs
First of after reading all the bad reviews I was not expecting the best but this Thumper XL hutch is a home to two guinea pig that have settled in very well only had them a week and they are only 8 week old they are two very happy sisters.
Then there the building of the hutch took about two hours to build and very simple instructions to follow it was just hard for one person to build had get my dad involved yes it is an outdoor cage but fits well inside and the cats are leaving it alone
August 7, 2025
Unprompted review
Reply from Coopsandhutches
Hi Kieran,
Thank you for sharing such a detailed review. We’re delighted to hear that your Thumper XL hutch has provided a happy new home for your guinea pigs and that they’ve settled in so well. It’s also great to know the assembly was straightforward, even if it needed a second pair of hands. We really appreciate your honest feedback and are so pleased the hutch is working well for you.
Kind regards,
Coops and Hutches
amazing customer service from Sam
amazing customer service from Sam! Sorted out my issue and got everything resolved!
August 15, 2025
Unprompted review
Reply from Coopsandhutches
Hi Dan,
Thank you for your review. We’re so pleased to hear that Sam was able to resolve everything for you and provide the level of service we always aim for. Your feedback means a lot to us.
Kind regards,
Coops and Hutches
Great service
Easy to use website. Good overall descriptions of products. Loads of options.
Fast delivery. Loads of notifications on the order.
August 5, 2025
Unprompted review
Reply from Coopsandhutches
Hi Fae,
Thank you so much for your kind feedback. We are delighted to hear that you found our website easy to use, the product descriptions helpful, and that you were pleased with the delivery and updates along the way. We really appreciate you taking the time to share your experience.
Kind regards,
Coops and Hutches
Coop was really poor quality
Coop was really poor quality, we had to reinforce it so much to the point we may as well have just built one. Wood was very flimsy and the locks were rubbish, the extension didn’t even fit onto the coop and wasn’t the correct size. Seeing as we paid approximately £550 in all I wrote a email complaint to the company and never heard back, this was around 6 weeks ago. Honestly don’t bother!! Only good thing was the fast delivery.
August 10, 2025
Unprompted review
Reply from Coopsandhutches
Hi Charmaine,
We are very sorry to hear about your experience and would like the opportunity to put this right. We take feedback like this seriously and are more than happy to resolve the issues you’ve mentioned. Could you please contact us directly by phone or email so that we can deal with this for you as quickly as possible?
Kind regards,
CoopsAndHutches
Outstanding Service…
Absolutely outstanding service from this company, I cannot fault them. Package came very quickly but one of the door poles was wrong, contacted them right away + a new pole was sent out the next day. The walk in run is very spacious + my 2 bunnies love it. Would definitely purchase again.
Thanks so much.
July 22, 2025
Unprompted review
Reply from Coopsandhutches
Thank you so much for your kind words! We're really glad to hear you were happy with our service and that your bunnies are enjoying their new spacious run. Sorry again for the mix-up with the door pole, but we're pleased we could sort it quickly for you. We truly appreciate your support and would love to help again anytime! 🐇😊
Reply from Coopsandhutches
Thank you so much, Samm! We're thrilled to hear you’re happy with the look, delivery speed, and ease of assembly. We appreciate your support and hope your new coop or hutch serves you well! 🐔🏡
the coop is absolutely tiny
the coop is absolutely tiny, the pictures make it look far bigger and it is not suitable for our 3 small chickens let alone the 5 it says it could house. the wooden is thin and cheap, the latches don’t seem like they would be very fox proof and for £200 i definitely expected more. it does look cute but it’s not very fit for purpose and im really upset we spent so much money on this. i would not order from again unfortunately:(
July 14, 2025
Unprompted review
Reply from Coopsandhutches
Dear Marla,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that the coop hasn’t met your expectations. We understand how important it is for your chickens to have a safe and comfortable space, and we’re sorry that this product has left you feeling disappointed.
We would very much like the opportunity to address your concerns and see how we can make this right. Please feel free to get in touch with us at admin@coopsandhutches.co.uk, we’d love to work towards a resolution that leaves you feeling more satisfied with your experience.
Kind regards,
The Coops and Hutches Team
Not as good quality as I had hoped
Not as good quality as I had hoped, some of the wood is cracked and just generally cheap components, hinges do not look like they will last very long. Some of the pre assembled parts were in the wrong place. The pull out drawers with metal trays seems like a great idea for cleaning, but in hindsight I’m not sure how comfy the buns will find it. Overall, Wish I had just built my own.
July 1, 2025
Unprompted review
Reply from Coopsandhutches
Dear Graham,
Thank you for your feedback, and we’re truly sorry to hear that the hutch hasn’t met your expectations. We understand how frustrating it must be when a product doesn’t feel up to standard, and we regret that you’ve been left disappointed.
We’d really appreciate the opportunity to resolve this with you. If you could please contact us at admin@coopsandhutches.co.uk, we’d be happy to discuss your concerns further and work towards a solution that better meets your expectations.
Kind regards,
The Coops and Hutches Team
Great delivery and great hutch
Lovely guy who delivered my chicken coop and it is very well packaged.
Haven't built hutch as of yet but looks great what I can see.
Thank you so much my little chicks will love there home x
July 3, 2025
Unprompted review
Reply from Coopsandhutches
Dear Karen,
Thank you so much for your kind words! We're delighted to hear the delivery went smoothly and that you're pleased with how everything looks so far. We’re sure your little chicks will love their new home once it’s all set up!
If you need any help or advice during the build, feel free to reach out. Thanks again for choosing us!
Warm regards,
The Coops and Hutches Team
Fantastic coop
Fantastic coop. Arrived super quick. Easy to build and after a lick of paint it is a fantastic home for our rescue chickens. Great service and product
June 30, 2025
Unprompted review
Reply from Coopsandhutches
Dear Gordon,
Thank you for your lovely review! We’re so pleased to hear that your coop arrived quickly and was easy to build. It’s heart-warming to know it’s now a cosy home for your rescue chickens, what a great cause!
We truly appreciate your kind words and support. If there's anything you ever need in the future, we’re always here to help.
Warm regards,
The Coops and Hutches Team
Delivery charges. Please be aware anyone living in…
Please be aware anyone living in Scotland that high delivery charges apply to all not just Highlands and certain areas as their payment page states.An address in Annan just 8 miles into Scotland incurs charges.
June 10, 2025
Unprompted review
Reply from Coopsandhutches
Dear Carol,
Thank you for your feedback.
We understand your frustration regarding the delivery charges. Our system applies delivery costs based on postcode zones set by our courier network, and unfortunately, some areas in Scotland, including those close to the border, do fall into higher rate zones.
That said, once an order is placed, we are always happy to review this and, where possible, refund some or all of the shipping charge as a gesture of goodwill. We're sorry this wasn't made clearer at the time, and we would be more than happy to look into this for you.
Please feel free to get in touch with our team directly so we can assist further.
Kind regards,
Coops And Hutches
Avoid this product
Very disappointed. Materials used are barely fit for purpose, the build quality is poor. For the price I’ve paid I feel I’ve been had. The delivery, even after speaking to a customer service team member was as poor as the product itself.
June 7, 2025
Unprompted review
Reply from Coopsandhutches
Dear Graham,
We’re very sorry to hear that you’re disappointed with your order and your experience with us. This is certainly not the standard we aim to deliver, and we regret that you feel let down both by the product and the delivery service.
We’d truly appreciate the opportunity to put things right. If you could please get in touch with us at admin@coopsandhutches.co.uk, our team would be more than happy to work towards a resolution that leaves you feeling more satisfied.
Kind regards,
The Coops and Hutches Team
Very helpful in turning our disappointment around.
After our initial disappointment in the Chicken run being far too small, coops and hutches got in touch with me, and were extremely helpful and sent us very quickly an extension for our Chicken run which will indeed be adequate, Thankyou Coops and Hutches
May 26, 2025
Unprompted review
Reply from Coopsandhutches
Hi Jean,
Thank you for your feedback. We're really sorry to hear that the size of the coop didn’t meet your expectations, though we're pleased to hear you found it well made.
We always strive to provide clear and accurate information on all our listings, including detailed dimensions and suitability guidance, so customers can make the best choice for their needs. The full measurements are displayed on each product page to help with planning and decision-making, and we always recommend reviewing these carefully, especially when keeping multiple chickens.
That said, we understand how disappointing it must have been to find it smaller than expected, and we do appreciate you bringing this to our attention. Your experience has been shared with our team so we can continue to improve how we communicate product suitability.
We’d really appreciate the opportunity to make things right. Please get in touch with us directly at admin@coopsandhutches.co.uk so we can discuss a resolution and do our best to turn this around for you.
Kind regards,
The Coops & Hutches Team
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