The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
Company replied
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
Company replied
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Metal floor rusts and creates condensation
Purchased hutch for my two ferrets, 18 months ago. The metal floors are not suitable for housing animals. It rusts with the condensation in their sleeping areas. Easy to fix by replacing with ply, but should be wood or plastic trays and not metal. Wouldn't purchase again.
March 12, 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback. We're sorry to hear that the metal flooring did not meet your expectations. We appreciate your suggestion and will pass it along to our product development team for consideration. We want our hutches to be as durable and practical as possible, so feedback like yours is invaluable. If there’s anything else we can assist with, please don’t hesitate to reach out.
I CONTACTED ACTION FRAUD, CAB HELPLINE AND TRADING STANDARDS CONTACTED ME!
I purchased a hutch for a friend of mine. Delivery was the only good thing about it. After that it was downhill all the way! The hutch was flimsy, unfit for any animal and totally unfit for purpose! First of all, the company wanted to take £50.00 from any refund upon receipt of the hutch! I believe this company just wants to take money from consumers for goods which put animals' lives at risk! We contacted Action Fraud who suggested the CAB helpline. They were very interested and I soon had the local Trading Standards contact me. They managed to get my money back for me. Coops and Hutches didn't have any intention of giving me my money back but, legally, it was due to me!
January 9, 2025
Unprompted review
Reply from Coopsandhutches
We are very sorry to hear about your experience and appreciate you sharing your concerns. We take all feedback seriously, and customer satisfaction is very important to us. We regret that the product did not meet your expectations, and we apologize for any frustration caused during the returns process. We have since revised our returns policy to ensure a smoother experience for all our customers. We appreciate the opportunity to resolve the issue and are glad to hear that it was addressed. If there’s anything further we can do to assist, please don’t hesitate to reach out
Now a one star review
Now a one star review. Emailed company regarding poor quality of the Backyard XL portable Chicken coop and the broken window. Hen house was very expensive also had to pay extra for fox proof netting and the wood to be treated . No reply from them so clearly they just don’t care.
Avoid this company.
February 8, 2025
Unprompted review
Reply from Coopsandhutches
We're very sorry to hear about your experience and apologize for the issues you've encountered with the Barnyard XL portable chicken coop. Customer satisfaction is our top priority, and we regret that we didn’t meet your expectations. We’ve recently reviewed our communication processes to ensure that all inquiries are responded to promptly, and we’ll make sure this issue is addressed. Please feel free to contact us again, as we'd like to resolve the situation to your satisfaction. Thank you for your feedback
Amazing service with fast delivery
Amazing service with fast delivery. Coop was supposed to be delivered today but wasn't so called APC, they looked into it with their depot and in the meantime as it was a failed delivery Coop and Huctches called and left a message to say the driver couldn't deliver due to a diversion and will be delivered soon. Got a call from APC to confirm and advised it will be redelived the following day.
Good all round, will be buying again.
February 6, 2025
Unprompted review
Reply from Coopsandhutches
Thank you so much for your wonderful review! We’re so glad to hear that you were pleased with the service and that everything worked out with the delivery. We understand how important timely deliveries are, and we appreciate your patience throughout the process. We’re thrilled that you’ll be returning for future purchases, and we can’t wait to assist you again. If you ever need anything, don’t hesitate to reach out!
DO NOT ORDER FROM THIS COMPANY
Absolutely shocking quality for the price, no response from emails anymore, blocked off Facebook due to writing a comment about the quality. Avoid at all costs
January 29, 2025
Unprompted review
Reply from Coopsandhutches
We're truly sorry to hear that you were dissatisfied with the quality of the product and had trouble reaching us. We take all feedback seriously, and customer satisfaction is incredibly important to us. We apologize for any frustration caused by the lack of communication, and we have been working hard to improve our customer service. We would appreciate the opportunity to resolve this issue. Please feel free to contact us again directly, and we will do everything we can to make it right.
So ordered from them and once it was…
So ordered from them and once it was put together I realised it was far to small for our rabbit even though it's states it's big enough for two medium rabbits. Make sure when buying from them you check out every bit of information on returns. I was told that to return this £50 would be taken off straight away for the cost of delivery that they paid. And then 25% when they received the item and checked it over and then you will have to pay returning costs so I would have only got some money back and not even half of what I paid. Hutch was easy to put together and would have been perfect if it was big enough
January 15, 2025
Unprompted review
Reply from Coopsandhutches
We’re really sorry to hear that the hutch didn’t meet your expectations in terms of size, and we understand how frustrating that can be. Our aim is to ensure customers are fully satisfied with their purchases. We regret that the return process wasn’t clear, and we’ve since updated our returns policy to make it more straightforward—there are no longer any admin costs for returning items. We appreciate your feedback and will take it into consideration as we continue to improve our service. If there’s anything we can do to assist further, please don’t hesitate to reach out
Purchased a rabbit /chicken coop…
Purchased a rabbit /chicken coop arrived very badly damaged due to manufacturing i paid for fox proof mesh also but didn't get that
After contacting copsandhutches they were rude offered replacement I said no I've offered to send back they said no dispose of it myself I paid through klarna who are still continuing to take my money as this company is still lieing the company will not reply to any of my emails and said get klarna to deal with it
Klarna are saying the company themselves not co operating will never shop with this company again very unhappy with how I've been treated no need for it this been going on since September
December 2, 2024
Unprompted review
Reply from Coopsandhutches
We’re incredibly sorry to hear about your experience, and we sincerely apologize for the frustration caused. We want to assure you that we did everything we could to cooperate and resolve the situation, including offering a replacement. If there’s anything we can do to assist further, please don’t hesitate to reach out
Fast delivery and easy assembly
Fast delivery and easy assembly. Hutch looks great and looks as advertised. Very happy bunnies
September 6, 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your positive feedback! We’re thrilled to hear that your bunnies are happy in their new hutch and that you were pleased with the delivery and assembly process. It’s wonderful to know that the hutch met your expectations. If you ever need anything else, don’t hesitate to reach out. Happy bunny keeping
Amazing service
Amazing service
My chucks really love there new home
Easy to assemble
Great value for money
November 9, 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your kind words! We’re so glad to hear that your chucks love their new home and that you found the assembly easy. It’s great to know you’re happy with the value and service. If you ever need anything else, we’d be more than happy to assist. Enjoy your time with your chucks!
Do NOT purchase from this company
The experience with the company themselves wasn’t bad, I placed an order it arrived.
I would say for the price the quality is quite flimsy and it took a little while to build. I paid extra for treated wood and fox proof wire.
This isn’t fox proof at all!!! Last night a fox completely pushed a wire panel in and half of my rabbit is left eaten in the garden for my daughter to see. Honestly incredibly disheartened. Purchased the XXL The Cottage With Large Run Chicken Coop for £303 at the end of April, the hutch and rabbit survived 7 months, a horrible way for the rabbit to die and what a waste of £300 I’m truly devastated and angry I can’t put it into words.
November 27, 2024
Unprompted review
Reply from Coopsandhutches
We are deeply sorry to hear about the loss of your rabbit, and we cannot imagine how upsetting this must be for you and your family. Please accept our sincere condolences. We take the safety and well-being of animals very seriously, and we regret that the product did not perform as expected in protecting your pets. We understand your frustration and want to assure you that we’re reviewing this matter to ensure our products meet the highest standards. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We’re truly sorry for what you’ve gone through.
Rubbish customer service
I wish id read these reviews before buying from this company.
Had issues with delivery and customer service is non existent. Trying to complain, but no-one answers my emails. Coop not fit for purpose. Not even had it a year and it's falling apart. Trying to get a full refund, but they are making it very difficult. Has anyone else had this please?
November 19, 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your experience and understand your frustration. Customer satisfaction is extremely important to us, and we apologize for the issues you've faced with delivery, the product, and customer service. We are committed to resolving any concerns as quickly as possible. We would love the opportunity to make things right, so please reach out to us directly via email and we’ll work with you to find a resolution. Thank you for your patience, and we sincerely regret any inconvenience this has caused
Very rude customer service when things go wrong
I wish I had read more of these reviews before ordering. Actually the ordering process, dispatch and quality of the product was great. The issue came after I upgraded to 24 hour delivery. Unfortunately the firm they used did not deliver on time and was a day late after we chased them directly. So I thought it would be an easy process to ask for the delivery fee to be refunded as coops and hutches could claim back from the delivery firm. Coops and hutches refused in fact we’re just rude and when I explained - sending evidence - that in fact I was entitled to a refund they threatened me with legal action!! I have a large flock of chickens and was hoping to use them again - I won’t
October 10, 2024
Unprompted review
Reply from Coopsandhutches
We’re really sorry to hear about your experience and understand your frustration with the delivery and our response. We strive to provide a smooth and timely service for our customers, and it’s disappointing to hear that we fell short in this instance. We apologize for any miscommunication and the way your request was handled. Our goal is to resolve issues in a fair and respectful manner, and we regret that we didn’t meet your expectations. If you'd like to discuss this further, please reach out directly, and we’ll do everything we can to make things right.
Absolute conmen they charge 110% uplift…
Absolute conmen they charge 110% uplift on items they buy in from the manufacturer which has a very similar name I strongly suggest buying from the organ grinder not the monkeys
"chicken coops and houses"
And not the absolute shower that is
"coops and hutches"
August 29, 2024
Unprompted review
Reply from Coopsandhutches
Hi Thomas,
Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction. However, we'd like to clarify a few details regarding your order experience. After purchasing from us, you requested a full refund upon finding a similar product elsewhere at what you referred to as a "trade price." As per our clearly stated terms and conditions, a deduction was applicable for processing returns, which we explained to you.
We pride ourselves on being transparent and customer-focused, and we always strive to provide quality products and fair service. We’re disappointed that you feel otherwise but stand by our policy and terms, which are in place to ensure a fair experience for all our customers.
AVOID this company
AVOID this company! I ordered online and gave my correct address. I then upgraded to a treated version. The treated version was confirmed at an incorrect address and I phoned immediately to explain. I was reassured it would be delivered to the correct address, which I entered onto their website. Sadly it was delivered to the incorrect address and stolen before we could retrieve it. Sam at their end was very rude and dismissive and didn't want to help at all which means this is sadly heading for a either a chargeback or small claims court. Dreadful company overall.
August 20, 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about the issues you’ve experienced with your order and the delivery. We understand how frustrating this situation must be, and we apologize for the inconvenience caused. Customer satisfaction is very important to us, and we deeply regret that the issue wasn’t resolved to your satisfaction. We would like to help you further and work toward a resolution. Please contact us directly via email , and we’ll do everything we can to assist you.
expensive very BAD quality
DO NOT BUY from this shoddy company the quality is awful, we have a hutch only since late December paid hundreds for it and paid extra for it to be treated and it’s already collapsing the quality is simply not good enough!!! It’s flimsy and the nesting box has collapsed. The company refused to do anything stating it’s adverse weather conditions that caused the damage even after we paid extra for treated wood!! Save your money buy better quality.
August 8, 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your experience and the issues you've encountered with the hutch. We take quality very seriously and always aim to provide products that meet our customers’ expectations. It’s concerning to hear that the treated wood didn’t perform as expected, especially considering the investment you made. We understand how disappointing this must be. Please reach out to us directly via email, and we will do our best to assist you and find a resolution. Your feedback is invaluable, and we will use it to improve our products and services.
Awful hutch
Awful hutch! Don’t buy!
We bought a hutch and the build quality is terrible. Our rabbits (2) haven’t even been in it a week (3 days) and we can see it’s going to last long. It arrived with damage to the ladder which we repaired. The ladder doesn’t slot and run along side the back of the hutch so our rabbits fall down it. The cover material on the roof is coming off already! The build is uneven, poor quality and no doubt will be eaton in no time. Navigating the website the company only have a number for Sales which is less than helpful.
We have spent over £180 for a hutch that is not going to last anytime at all.
Really want to send it back and get our money back!
August 5, 2024
Unprompted review
Reply from Coopsandhutches
We’re very sorry to hear about your experience and the issues you’ve encountered with the hutch. This is certainly not the quality we aim to provide, and we completely understand your frustration. We apologize for the damage and the problems you’ve had with the product. We do take these matters seriously and would like to resolve the situation as quickly as possible. Please contact us directly via email, and we will work with you to find a satisfactory solution. Thank you for your feedback—it’s important to us, and we’ll take it into account as we continue to improve our products.
Dreadful useless company who left me…
Dreadful useless company who left me out of pocket and without my purchase. Supposed next day delivery never materialised and no effort was made to discover why. I was told it would arrive the following day but it didn’t arrive. Finally spoke to someone extremely rude and unhelpful who told me that it wasn’t his fault and that the couriers are normally brilliant. Now I am left without my urgently needed purchase and with no time to shop elsewhere because these people messed me around so much. Just awful.
July 19, 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your experience and completely understand your frustration. We strive to provide a smooth and timely delivery service, and it’s disappointing to hear that we fell short in this instance. We apologize for any inconvenience caused by the delay and the poor experience you had when trying to resolve the issue. Customer satisfaction is very important to us, and we regret that we did not meet your expectations. Please contact us directly via email, and we would be happy to look into this further and assist you in any way we can.
Utter rubbish
Utter rubbish. Flimsy nothing marries up. Corners gappy which allows drafts. Door large gap to the lock. Split wood. Nest box hinges on the wrong side. Main compartment lid allows water to run inside. Total crap and £260 Coops and hutches you should be ashamed!!
June 8, 2024
Unprompted review
Reply from Coopsandhutches
We’re very sorry to hear that your experience with the hutch didn’t meet your expectations. This is certainly not the level of quality we aim to provide, and we understand your frustration. We take your feedback seriously and will investigate the issues you’ve raised with our product. Customer satisfaction is a top priority, and we would like the opportunity to resolve this for you. Please contact us directly via email, and we’ll do everything we can to assist you.
Customer service is non existent
Customer service is non existent, product is cheap rubbish not worth £3 never mind £300
Much better available for a better price
May 25, 2024
Unprompted review
Reply from Coopsandhutches
We’re sorry to hear that your experience didn’t meet expectations. We strive to offer high-quality products at competitive prices and are disappointed that we didn’t meet your needs this time. Your feedback is valuable to us, and we’d love the opportunity to improve. If you'd like to discuss your experience further, feel free to reach out. We always aim to deliver the best possible service and products.
Brilliant communication from start to…
Brilliant communication from start to finish rabbit hutch came was simple to put together even did it with out hubbys help 🤣
May 1, 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your wonderful feedback! We're thrilled to hear that the communication was smooth and that you were able to put the hutch together with ease (even without hubby’s help 😉). It’s always great to know that our customers are happy with both the product and the experience. We appreciate you taking the time to share, and we hope your rabbits are enjoying their new home!
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