Cop The Sauce Reviews 331

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Just found out everything I've bought is fake and the website claimed it to be authentic and infact still claims they're authentic

Rated 1 out of 5 stars

I placed an order 22 days ago, I have not received any responses to my email. These pair of trainers were suppose to be an anniversary gift, now I can not afford to buy another pair of trainers as I... See more

Rated 5 out of 5 stars

Fantastic customer service, kept me up to date and answered any questions promptly. Used Dpd for delivery which is a bonus as they are the only courier service I trust not to lose my parcels!! Arrived... See more

Company replied

Rated 1 out of 5 stars

Paid over £200 for the item TWO WEEKS AGO, still haven’t received my order… BECAUSE IT STILL HASNT EVEN BEEN SENT!!!! My money has just been taken & kept & nothing has been done with my order. It said... See more

Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Streetwear Store

Written by the company

At Cop The Sauce we specialise in selling and sourcing exclusive sneakers and streetwear. We provide a personal shopping experience and product sourcing for everyone. Our sourcing service are not limited to sneakers. We can source all kind of things from designers brands, hand bags, luxury watches and many more. Our mission is to provide a seamless shopping experience for customers to shop for exclusive items they like with confidence.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

331 reviews

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Rated 1 out of 5 stars

Ordered weeks ago

Ordered weeks ago. No update until 3 weeks in and they email me to say they are having delays. Not good enough, I am going to request a refund.

January 11, 2023
Rated 4 out of 5 stars

Recommended Genuine Company

They sourced some sought after AF1 Shadows that I’d had the misfortune to previously been sold some Fakes. I was anxious buying again but was pleasantly surprised and delighted to receive the genuine product within the time frame they offered. Would def recommend.

January 20, 2023
Rated 1 out of 5 stars

Ordered a pair of Jordan trainers for…

Ordered a pair of Jordan trainers for my daughter for her birthday got an email saying they have recived order but no other communication from them I have sent an email asking where the trainers are but had no response can't track my order as it won't let £180 is alot of money to be kept in the dark said delivery would be by 16th of January but still not had a message to say they have been sent out would love to know how I can speak to a human and not just email won't be using again poor communication

January 13, 2023
Unprompted review
Rated 1 out of 5 stars

Wrong product sent and no response ZERO RESPONSE

So, you’ve sent me the completely wrong product. I’ve emailed twice and tried to contact via Instagram and no response. Can you please sort?

Now four days later and further emails sent. Still no response. Is this a scam?

Day 8 and no response. Emails, Insta, nothing

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

100% Genuine company

Genuine company and cannot fault the service or delivery - my daughters Yeezy's (which were cheaper than other similar companies / competitors) arrived on time and hassle free, so all in all delighted and worthy of 5 stars in my opinion

December 4, 2022
Rated 4 out of 5 stars

I was a little dubious about using an…

I was a little dubious about using an online company I didn't know, but all has worked out well. I would have liked a few more updates early on but when I chased up I got a really quick and reassuring response. Trainers have since arrived and are great.

December 14, 2022
Rated 1 out of 5 stars

I appreciate the company has had a…

I appreciate the company has had a break in but at the very least they could get back to customers and inform them accordingly about the orders they have made specifically for Christmas. 3 times now I have emailed and still no response.

December 13, 2022
Unprompted review
Cop The Sauce logo

Reply from Cop The Sauce

Hi Jake,
We would like to apologies for the delay and lack of communications from us. This is not how we normally are and hope that you can forgive us.
Thank you for your feedback we'll make sure to take it on board and improve our service.

Rated 1 out of 5 stars

Placed an order on 25/11

Placed an order on 25/11.
I’m still currently waiting on this order, I’m getting more concerned the closer it is getting to Christmas that it is not going to arrive in time.
I understand there’s been a break in at their premises? But at least respond to customers.
I have emailed 3 days ago to no reply… I have also contacted via instagram message which I’ve seen others do when they’ve had no response (I’ve had no reply from that either!)
I just want to know what is happening with my order !

November 25, 2022
Unprompted review
Cop The Sauce logo

Reply from Cop The Sauce

Hi Danielle,
Thank you for your order with us. Due to the incident that happened to us, We were unable to provide a good that is up to our standard. Therefore we would like apologies for the delay of your order and slow replies from us. We hope that you'll understand.

Rated 5 out of 5 stars

The most amazing customer service I…

The most amazing customer service I have ever received, Frankie has given me 5star customer service from the beginning, keeping me in the know and keeping me reassured as it was my 1st order from a company I hadn’t heard of before… but honestly this company needs to be known!!! My trainers arrived today and I’m over the moon with them, my boy is gonna be made up on Xmas day!!!! Thank you cop the sauce, I will be a returning customer and I will be shouting your name from the roof tops!!! Christmas magic, thank you, thank you, thank you ⭐️⭐️⭐️⭐️⭐️

December 10, 2022
Unprompted review
Rated 1 out of 5 stars

Fake dunks

Received trainers today. Quite clear fakes, stitching is off all over the place, nike tick is cut out wonky on one shoe. Not sure how someone would look at these and authenticate them! I’m so upset at paying £180 for them to send me fake trainers. No way of contacting them now because the site is currently shut down!

December 8, 2022
Unprompted review
Cop The Sauce logo

Reply from Cop The Sauce

Hi Laura,
First of all, Thank you for your order with us.
We can reassure you that the Nike Dunk Panda is 100% authentic. Regarding authenticity, we are a registered company here in the UK. All of the products we sell and source are authentic and are authenticated by our team. It is illegal to sell fake items in the UK. Not only that but we absolutely hate fakes! Plus we are super experienced having dealt with tens of thousands of trainers and stock thousands ourselves so we are knowledgeable in this field. We also offer to pay for a third party authentication service to reassure our customers the authenticity of the product.
For this pair we have the receipt at the time when we first purchased this pair from Offspring in Selfridges. Please visit this link to see the receipt
https://www.canva.com/design/DAFUMnHti0U/J9RicVvPqb5SVS5i0Xb7FQ/view?utm_content=DAFUMnHti0U&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink

Our website is currently down due to a break in that happened at our facility very recently. However our customer service are still active by just sending us an email to info@copthesauce.com. Please do give us some time to get back to your request.

Your statutory rights are not affected from our website being down. Your are welcome to send the item back to us for a full refund.

Kind Regards,
Frankie


Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, kept me up to date and answered any questions promptly. Used Dpd for delivery which is a bonus as they are the only courier service I trust not to lose my parcels!! Arrived a day before they should and were brilliant. My daughter has wanted to these trainers so much but couldn’t find them anywhere and got them cheaper in here than other sites. Would recommend

November 25, 2022
Cop The Sauce logo

Reply from Cop The Sauce

Thank you for your order with us Tanya!
Your daughter will love them 🔥

Rated 5 out of 5 stars

Frankie was amazing at keeping me…

Frankie was amazing at keeping me updated, cannot fault any element of the service and goods arrived when promised. First class!

November 11, 2022
Unprompted review
Cop The Sauce logo

Reply from Cop The Sauce

Thank you Michelle, We do try our best :)

Rated 5 out of 5 stars

Ordered AIR JORDAN 1 MID "TAXI"…

Ordered AIR JORDAN 1 MID "TAXI" REVERSE YELLOW TOE. Really, really pleased, came in pristine condition (including box). This is a great company to use to buy trainers you really want but thought you’d missed out on and will never find. Also better priced than other websites.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect website for all your sneaker needs

Honestly i was chocked by how fast my order arrived in comparison to other websites also when dealing with cop the sauce you guarantee you actually get what you ordered and that your product is authentic. Overall 10/10 experience

October 16, 2022
Unprompted review

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