CosplayShow Reviews 128

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This company has stolen multiple business product photos, including my own: The Little Kitten Boutique. This is copyright infringement and is illegal and they are being reported. Those photos are not... See more

Company replied

Rated 5 out of 5 stars

Really very satisfied ! Very good quality of the customs. Even my nephews (birthday gifts) have notices the quality and told me it was much better then there usual customs (bought at another shop).... See more

Rated 4 out of 5 stars

There were a few problems with the order! I ordered customizations but they couldn't go through with it because I did not check my email, the size was a little bit too small (I ordered M), and it ripp... See more

Rated 2 out of 5 stars

Good website but very deceiving. It says delivery in 24 hours on the product page but when proceeding to checkout it says 8 to 15 days (both normal and express delivery). Plus, after adding a €26 ite... See more

Company replied

Company details

  1. Costume Store
  2. Clothing Store

Written by the company

We dedicate to a cosplay costume online store and always catch the latest trend in the market. Providing quality products at a great price; moreover, have been consistently focused elsewhere. Our goal is to offer one of the best customer experiences in the industry all while providing exceptional customer service. Good customer service to help you, whatever the problem is. Our Guarantee helps put the mind at ease -- if your order is not perfect, we will take the necessary steps to correct the issue. If you're confused about your size, we provide one-on-one advice. Our contact methods are multiple, our Email WhatsApp and Phone Calls are all available, serving customers all over the world, whatever you speak the language, we do our best to help you, give you our best service


Contact info

2.8

Average

TrustScore 3 out of 5

128 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great purchase!! Staff, professional, helpful and friendly.

Initially there was a small hiccup during the shipment of the item but these things can happen and thanks to a nice competent and professional person on WhatsApp we finally managed to get a fantastic Spiderman costume for my son!!
Thanks again for everything!!
Long live Cosplay and all the Staff!!

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service rude and…

Customer service rude and unprofessional! No timely shipping or responses! Took. Month and some change to refund me after they received my return!! Also kept a third of what I spent BUYER BEWARE

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

GREAT QUALITY GREAT SERVICE !

My experience was great somehow this company manage to have my order before it’s actual delivery date which was Nov 2nd and had it deleivered by Oct 24th just in time for Halloween! The quality of these costumes are AMAZING I ordered the Naratu and Sasuke costumes for my 5year old & 7year old perfect fit with the kidsL and KidsS. You will not regret purchasing !!

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Simply amazing

I bought 13 costumes from this online shop.
The delivery was faster than expected, the costumer service was amazing answering all my questions and the product is made of nice quality materials.
Couldn't be more happy.
Definitely gonna buy again from them!

October 18, 2022
Unprompted review
Rated 4 out of 5 stars

Fairly good experience overall

Suit came in on time and size chart worked pretty well! I ended up having to pay for customs and duty (I got the duty insurance), and they reimbursed me for the duty charge and for half of the customs charge, which it sounds like they didn’t have to do! Would consider purchasing from them again.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

I can't recommend any more highly.

I can't recommend any more highly.
The outfit arrived in perfect condition and was true to the pictures.
The material used was very good quality & the colours vibrant.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great kids spiderman costume!

Very happy with the kids spiderman costume. My 4 year old son is having a great time pretending to be spiderman and wants to wear it every day! It fits very well and is good quality.

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Chrissy Costume

Item arrived within the week exactly as advertised. Great costume, looks wonderful and sizing was perfect for my 10 year old daughter. Sz 150cm. Communication with the company was excellent (Ines - is amazing), very responsive each & every time! Will definitely purchase again in future.

September 5, 2022
Unprompted review
Rated 4 out of 5 stars

Good customer service, decent quality, measurements are a bit small

There were a few problems with the order! I ordered customizations but they couldn't go through with it because I did not check my email, the size was a little bit too small (I ordered M), and it ripped as soon as we tried it. But the shipping was fast (It only took 3 days to process and 2-3 days to ship!) and they were very helpful and kind, and offered to send a whole new outfit in L size to compensate for the faulty one (For free, they asked I only pay for half the expedited shipping fee!). Personally, I recomend ordering a little larger than what you think you need. ^__^ Overall the quality is OK (100% polyester fabric).

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, the staff is very patient. If you have any concerns about the order, do not hesitate to contact them, they do really professional. The expedited shipping is really fast. Very recommended

June 28, 2022
Unprompted review
Rated 3 out of 5 stars

Lady Dimitrescu's dress is very…

Lady Dimitrescu's dress is very detailed, with all accessories included. The sellers were very kind and understanding in reaching an agreement for half of the compensation, as probably at the customs, the package was opened and poorly packaged (and a component of the dress had been unstitched and the hat arrived completely wrinkled ) . The tissue is pretty sheer and if I hadn't put a petticoat underneath, I wouldn't have felt very comfortable. But I still managed to wear it for my first cosplay.

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

I was unsure if this website was trustworthy, but it was my last hope of getting the cosplay I wanted in time (about a week left before my event). I mainly used the reviews on this website and reddit before making the decision to try my luck. I paid $80 for expedited shipping, but I didn't pay for toll or shipping insurances. Customer service was super friendly, helpful, and responsive. They were willing to do all that they can to increase the chances of the cosplay coming in time and were even willing to refund the expedited shipping I paid (before the cosplay shipped out) if I didn't want to risk the cosplay coming in on time. Honestly, this was one of the best customer service experiences I've had online.

To my surprise, it arrived at the last second on the day of the event. I ordered 2 Black Rock Shooter cosplays out of the available sizes (Female XXS and Male Plus L). I was honestly pretty happy with the quality because it looked like the pictures and felt true to the provided sizing chart. I got a lot of compliments on them at the event, and I will definitely be keeping the cosplays for future conventions!

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Fast and very well fitting!

I ordered a non-customized dress from a more niche anime that had my rough sizes. I paid a few more bucks on toll insurance but no shipping insurance. Wasn't trying to get my hopes up but got pleasantly surprised when I got a tracking number and my dress arrived within 2+1/2 weeks.

The main dress part is actually made out of good fabric and has the perfect size for me. The coat even has shoulder pads and they seemed to have properly ironed everything or something. The tie wasn't as accurate as in the pictures but they even included the hair pieces that weren't even mentioned to be! Of course there were a few threads still sticking out at some parts, but fixing those few little things is super easy so there's no complaints all around! For that price I could have never made that by myself so beautifully. I'm really happy with it!

May 12, 2022
Unprompted review

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