This company has stolen multiple business product photos, including my own: The Little Kitten Boutique. This is copyright infringement and is illegal and they are being reported. Those photos are not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This company has stolen multiple business product photos, including my own: The Little Kitten Boutique. This is copyright infringement and is illegal and they are being reported. Those photos are not... See more
Company replied
Really very satisfied ! Very good quality of the customs. Even my nephews (birthday gifts) have notices the quality and told me it was much better then there usual customs (bought at another shop).... See more
There were a few problems with the order! I ordered customizations but they couldn't go through with it because I did not check my email, the size was a little bit too small (I ordered M), and it ripp... See more
Good website but very deceiving. It says delivery in 24 hours on the product page but when proceeding to checkout it says 8 to 15 days (both normal and express delivery). Plus, after adding a €26 ite... See more
Company replied
We dedicate to a cosplay costume online store and always catch the latest trend in the market. Providing quality products at a great price; moreover, have been consistently focused elsewhere. Our goal is to offer one of the best customer experiences in the industry all while providing exceptional customer service. Good customer service to help you, whatever the problem is. Our Guarantee helps put the mind at ease -- if your order is not perfect, we will take the necessary steps to correct the issue. If you're confused about your size, we provide one-on-one advice. Our contact methods are multiple, our Email WhatsApp and Phone Calls are all available, serving customers all over the world, whatever you speak the language, we do our best to help you, give you our best service
NO.804,Floor 8th,Building 3, Phase 1, Dayuan International Center, Chengdu High-tech Zone, Sichuan, China, 610212 Cheng Du, Si Chuan, CN, 610000, Chengdu, China
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Initially there was a small hiccup during the shipment of the item but these things can happen and thanks to a nice competent and professional person on WhatsApp we finally managed to get a fantastic Spiderman costume for my son!!
Thanks again for everything!!
Long live Cosplay and all the Staff!!
Customer service rude and unprofessional! No timely shipping or responses! Took. Month and some change to refund me after they received my return!! Also kept a third of what I spent BUYER BEWARE
Great quality, came right in time, couldn't ask for anything Better honestly
My experience was great somehow this company manage to have my order before it’s actual delivery date which was Nov 2nd and had it deleivered by Oct 24th just in time for Halloween! The quality of these costumes are AMAZING I ordered the Naratu and Sasuke costumes for my 5year old & 7year old perfect fit with the kidsL and KidsS. You will not regret purchasing !!
I bought 13 costumes from this online shop.
The delivery was faster than expected, the costumer service was amazing answering all my questions and the product is made of nice quality materials.
Couldn't be more happy.
Definitely gonna buy again from them!
Suit came in on time and size chart worked pretty well! I ended up having to pay for customs and duty (I got the duty insurance), and they reimbursed me for the duty charge and for half of the customs charge, which it sounds like they didn’t have to do! Would consider purchasing from them again.
The Superman costume was amazing. Great detail and high quality. 5’9” 205 and a large fit great
I can't recommend any more highly.
The outfit arrived in perfect condition and was true to the pictures.
The material used was very good quality & the colours vibrant.
Very happy with the kids spiderman costume. My 4 year old son is having a great time pretending to be spiderman and wants to wear it every day! It fits very well and is good quality.
Item arrived within the week exactly as advertised. Great costume, looks wonderful and sizing was perfect for my 10 year old daughter. Sz 150cm. Communication with the company was excellent (Ines - is amazing), very responsive each & every time! Will definitely purchase again in future.
Great service ! Great product! Excellent value! Website very easy to use.
great help when needed, really a nice esperience!
it looks like there's people that really care behind the store 💓
There were a few problems with the order! I ordered customizations but they couldn't go through with it because I did not check my email, the size was a little bit too small (I ordered M), and it ripped as soon as we tried it. But the shipping was fast (It only took 3 days to process and 2-3 days to ship!) and they were very helpful and kind, and offered to send a whole new outfit in L size to compensate for the faulty one (For free, they asked I only pay for half the expedited shipping fee!). Personally, I recomend ordering a little larger than what you think you need. ^__^ Overall the quality is OK (100% polyester fabric).
The customer service was excellent. Always very timely emails and they were very helpful. I will be buying from them again and would recommend!
Awesome quick delivery service and great quality costume.
Good customer service, the staff is very patient. If you have any concerns about the order, do not hesitate to contact them, they do really professional. The expedited shipping is really fast. Very recommended
The best! My costume arrived in less than a week, just on time to the event. Very grateful
Lady Dimitrescu's dress is very detailed, with all accessories included. The sellers were very kind and understanding in reaching an agreement for half of the compensation, as probably at the customs, the package was opened and poorly packaged (and a component of the dress had been unstitched and the hat arrived completely wrinkled ) . The tissue is pretty sheer and if I hadn't put a petticoat underneath, I wouldn't have felt very comfortable. But I still managed to wear it for my first cosplay.
I was unsure if this website was trustworthy, but it was my last hope of getting the cosplay I wanted in time (about a week left before my event). I mainly used the reviews on this website and reddit before making the decision to try my luck. I paid $80 for expedited shipping, but I didn't pay for toll or shipping insurances. Customer service was super friendly, helpful, and responsive. They were willing to do all that they can to increase the chances of the cosplay coming in time and were even willing to refund the expedited shipping I paid (before the cosplay shipped out) if I didn't want to risk the cosplay coming in on time. Honestly, this was one of the best customer service experiences I've had online.
To my surprise, it arrived at the last second on the day of the event. I ordered 2 Black Rock Shooter cosplays out of the available sizes (Female XXS and Male Plus L). I was honestly pretty happy with the quality because it looked like the pictures and felt true to the provided sizing chart. I got a lot of compliments on them at the event, and I will definitely be keeping the cosplays for future conventions!
I ordered a non-customized dress from a more niche anime that had my rough sizes. I paid a few more bucks on toll insurance but no shipping insurance. Wasn't trying to get my hopes up but got pleasantly surprised when I got a tracking number and my dress arrived within 2+1/2 weeks.
The main dress part is actually made out of good fabric and has the perfect size for me. The coat even has shoulder pads and they seemed to have properly ironed everything or something. The tie wasn't as accurate as in the pictures but they even included the hair pieces that weren't even mentioned to be! Of course there were a few threads still sticking out at some parts, but fixing those few little things is super easy so there's no complaints all around! For that price I could have never made that by myself so beautifully. I'm really happy with it!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.