Thanks to Lauren at Cosycarpets, and for writing all the qoutes..lol, but we got there in the end, a great local company to do business with & when you move here from another area it's nice to find a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We were warmly welcomed by a lovely lady who very helpfully explained the differences between the carpets held in stock. The fitter was one we had previously to do the stairs. We are extreamly sattisf... See more
The service we received was great. No pushy sales and everyone arrived on time (measuring and fitting) no rubbish was left and the carpets looks fantastic. Staff all friendly and happy to help. Would... See more
We recently had stairs and landing carpet from Cosy Carpets. All the staff were extremely helpful in helping us choose our carpet. The delivery and fitting were prompt and well done. We will definitel... See more
Company details
Written by the company
With decades of experience and a reputation for excellence, Cosy Carpets (formerly Kerrys) continues to bring craftsmanship, quality materials, and personal service to every project. Our rebrand reflects our fresh look while holding fast to the values and standards our customers know and trust.
Contact info
United Kingdom
- cosycarpets.co.uk
4.8
Excellent
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A brilliant company can not praise the…
A brilliant company can not praise the staff enough very helpful and very professional
April 20, 2026
We were looking for a new carpet for our stairs and landing
We were looking for a new carpet for our stairs and landing, and Cosy Carpets provided an excellent service from start to finish. They visited our home at the agreed date and time with a wide selection of samples, making it easy to choose what we wanted. I later decided to change the colour, so we visited the store, and this was handled with no issues at all.
The carpet we chose was in stock and fitted just a few days later. The installation was completed on time and to a high standard, and the finished result looks great. We were very satisfied with the whole experience, and because the process was so straightforward, we are now considering using Cosy Carpets for the rest of the house.
April 23, 2026
Unprompted review
Fantastic Service
Lauren was really helpful throughout the whole process from choosing the carpet, to booking the fitters.
The fitters were great and the carpet is excellent.
April 16, 2026
Unprompted review
The service we received was great
The service we received was great. No pushy sales and everyone arrived on time (measuring and fitting) no rubbish was left and the carpets looks fantastic. Staff all friendly and happy to help. Would recommend.
April 14, 2026
Unprompted review
Excellent service and quality carpets
April 20, 2026
Prompt service
Prompt service, very helpful and professional.
Carpet laid 24hours after room being measured.
Very pleased with service and the carpet looks great.
April 20, 2026
Super easy home ordering service
Super easy home ordering service, on time on budget and extremely friendly professional installation, really very impressed.
April 20, 2026
Brilliant service
Brilliant service, quick turnaround time, they did a home visit with samples the week before, friendly fitter and couldn’t be happier with the results for our two bedroom carpets. Would absolutely go with Cosy Carpets again!
April 16, 2026
Unprompted review
Very friendly staff Lots of carpets
Very friendly staff know their business . Good range of carpets and flooring completed job quickly
April 12, 2026
New name, same people, great job
From the quote to the fitting the service and the workmanship was fantastic. We had LVT in our kitchen last year and decided to have the same for the lounge. We are so pleased with the result. It was a pleasure to deal with this company and its staff.
March 30, 2026
Nice man came to measure also nice
Nice man came to measure also nice
Man fitted carpet. Happy with all
March 27, 2026
Great Service
The Two chaps done an excelent job. They was on time, tidied up, moved the appliances. It was a difficault job removing the old tiles of the kitchen floor, but they did not complain just got on and done the job. Can not thank them enough. Great staff in the North Walsham store too. Thankyou everyone at CosyCartpets.
March 23, 2026
Unprompted review
Great service
Great service , turned up on time , measured up and gave a price and date to fit there and then , price was great, Sean was superb fitter and all looks Fabooo 👍
March 26, 2026
Unprompted review
This was a return visit.
We were warmly welcomed by a lovely lady who very helpfully explained the differences between the carpets held in stock. The fitter was one we had previously to do the stairs. We are extreamly sattisfied,and will soon be back to purchase a new lounge carpet
March 28, 2026
We have used Cosy Carpets twice now👍
We have used Cosy Carpets twice now and have found both times a very pleasant experience. Good value for money, good choice of carpets and vinyl flooring. Quick fitting and really lovely people to deal with. We will definitely return 👍Thanks guys.
February 26, 2026
Unprompted review
Carpet Replaced
We had the stairs and landing carpet replaced, did a brilliant job, would recommend to anyone.
March 24, 2026
Unprompted review
Laura and the team was very helpful and…
Laura and the team was very helpful and friendly from start to finish of the process for both myself and my ex husband.
He had his carpet fitted week before mine, we both had the same fitter he was really nice and did a great job for us both.
We are both really happy with our new carpets
We would whole heartily recommend COSY CARPETS !!
March 23, 2026
Unprompted review
Brilliant service from start to finish
Brilliant service from start to finish.
Really pleased with our new flooring. A special thanks to Noel, worked non stop, very friendly and a brilliant fitter to boot.
Sarah at the store is a very amicable and knowledgeable manager. Many thanks 😊
March 28, 2026
Great company and service
From the initial call to arrange for measurements/quotes, Cosy Carpets have been excellent. Friendly staff and so helpful on our subsequent visit to their store in Thetford to make our final choice. Flexible with fitting dates then their fitter, Lee, couldnt have been better. We are so pleased with our carpets and thoroughly recomend this company.
March 27, 2026
Unprompted review
Carpet Fitting
Today I had my carpet fitted in my hallway, stairs and landing, very pleased carpet fitter was Tom from cosy carpets, excellent job Tom
March 27, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.