COSY CARPETS Reviews 

On time, efficient and fitting was as expected. Alex was particularly helpful.

Do not use! We spent alot of money with this company and the fitters are shambles! We had 4 rooms fitted with new carpets and underlay, the guy who measured, measured one room 5foot to small so had to wait for a new carpet to be delivered and refitted. 1 fitter used glue to put the carpet down in the lounge and covered my carpet in glue so i had to clean them to get it off 🙄🙄. The next set of fitters damaged my freshly painted walls and spilt coffee all down my freshly painted walls in the hall way. I rang to complain and all I got was a measly apologies from the fitters and was told to have the carpets fitted before decorating 🙄🙄, everyone knows you have the carpets fitted last. Still waiting 6 weeks later for a response to what they are going to do about my damage walls. Terrible after sales!! Stay well clear. We shall not be using them for the rest of my home so they now lost out on alot more money from us for there terrible attitude to dealing with complaints!

Extremely pleased yet again with a second room being refitted with a wonderful carpet. I used the home service and was particularly delighted with how obliging the company were when I had to at short notice reschedule the delivery and fitting. Will use the company again.

I would highly recommend cosy carpets
They was very reasonable on the price and the 2 fitters who did the carpets where extremely friendly and cleaned up at the end

Fast, friendly, and efficient service at a reasonable price. Good range of lino options for the bathroom.

Not having to visit the showroom is a great idea. Phoned on the Saturday and received a call back same day, appt arranged for the following week for the home visit and 5 days later carpet was fitted. Excellent staff, so friendly and helpful. No upselling at all, quoted me for exactly what I asked for. Would completely recommend

This is our go-to company for carpets now (after using a Bury St Edmunds based company for a year or so, but the fitter was very unfriendly and negative). All the people who work at Cosy Carpets are friendly and efficient, their pricing is competitive and the fitters are excellent.

Great service
Would recommend Cosy Carpets, very pleased with the service they provided from choosing the carpet right through to the fitting.
All done very professionally.

Couldn’t fault the service. Very professional and tidy job.

Great customer service over the phone and in home. Fully transparent on pricing and no hard sell. Great supply of samples and pricing was EXTREMELY competitive. Great fitting service too!

Visited the shop last weekend. Was impressed with the selection and no pushy sales people chose our carpet had it laid today. Really happy with it and the carpet fitter left room clean and tidy.

Fantastic service from beginning to end...friendly, approachable staff both in the store and carpet fitters, great communication...thank you 😀

Professional, straight forward and pleasant to deal with from ordering to fitting

Good service and excellent fitter Richard.

We always try to support local if we can , Sarah at cozy carpets is always a pleasure to deal with our carpet is lovely quality, and the fitter was efficient and friendly .As always thank you cozy carpets for a great service

Arrived at the showroom and was left to look round ourselves, no sales staff in our ears, then when we were ready, the lovely lady took down our details gave us a rough quote and booked in for someone to come and measure.
They arrived on time and were very friendly. Quote given there and then and a date booked for fitting
Fitters were lovely too and our carpet was fitted in no time at all

Very helpful and informative support from the staff at the showroom followed up by an excellent fitting job carried out by Rich Hopson. The new carpet is excellent and we now feel like starting on the rest of the house! I would definitely recommend this team for your next carpet.

A well laid out shop display and a good selection of carpets, helpful and friendly staff made making a decision easier with no pressure. Measuring and fitting carried out as arranged on time. Fitter was neat and tidy and fitted carpet well .

Good price, good service, professional and friendly.

Excellent service from beginning to end,sales staff very helpful and the carpet fitters were Excellent, would definitely recommend.