COSY CARPETS Reviews 

92
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a good experience from choosing our carpets at home from samples, to the fitting by Tom. He was friendly and professional and did a great job. Would certainly recommend.

Rated 5 out of 5 stars

So impressed with the whole process from going into store to choosing our carpet. We made appointment for measurements and quote. Very punctual and speedy service getting back to us with the quote. We... See more

Rated 4 out of 5 stars

All in all our experience with Cosy Carpets was a good one. We took samples home, made our choice & ordered for three rooms with Lauren. Jason then measured the rooms, small discrepancy as hallway... See more

Rated 5 out of 5 stars

Good, welcoming and helpful reception on our first visit to Cosy Carpets Thetford. Helped us choose the right carpet for our room. Very small issue on order delivery. However Manager and staff with no... See more

Company details

  1. Flooring Contractor

Written by the company

With decades of experience and a reputation for excellence, Cosy Carpets (formerly Kerrys) continues to bring craftsmanship, quality materials, and personal service to every project. Our rebrand reflects our fresh look while holding fast to the values and standards our customers know and trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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4.8

All reviews

(92)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service , turned up on time , measured up and gave a price and date to fit there and then , price was great, Sean was superb fitter and all looks Fabooo 👍

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

This was a return visit.

We were warmly welcomed by a lovely lady who very helpfully explained the differences between the carpets held in stock. The fitter was one we had previously to do the stairs. We are extreamly sattisfied,and will soon be back to purchase a new lounge carpet

March 28, 2026
Rated 5 out of 5 stars

We have used Cosy Carpets twice now👍

We have used Cosy Carpets twice now and have found both times a very pleasant experience. Good value for money, good choice of carpets and vinyl flooring. Quick fitting and really lovely people to deal with. We will definitely return 👍Thanks guys.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Laura and the team was very helpful and…

Laura and the team was very helpful and friendly from start to finish of the process for both myself and my ex husband.
He had his carpet fitted week before mine, we both had the same fitter he was really nice and did a great job for us both.
We are both really happy with our new carpets
We would whole heartily recommend COSY CARPETS !!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish.
Really pleased with our new flooring. A special thanks to Noel, worked non stop, very friendly and a brilliant fitter to boot.
Sarah at the store is a very amicable and knowledgeable manager. Many thanks 😊

March 28, 2026
Rated 5 out of 5 stars

Great company and service

From the initial call to arrange for measurements/quotes, Cosy Carpets have been excellent. Friendly staff and so helpful on our subsequent visit to their store in Thetford to make our final choice. Flexible with fitting dates then their fitter, Lee, couldnt have been better. We are so pleased with our carpets and thoroughly recomend this company.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Carpet Fitting

Today I had my carpet fitted in my hallway, stairs and landing, very pleased carpet fitter was Tom from cosy carpets, excellent job Tom

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fitting of hall carpet

Needed a new hall carpet for rented property. Staff in the store were very helpful on advising on suitable carpet for rental property at a reasonable price. Carpet fitter arrived on time to fit carpet very pleased with service .Have used cosy carpets for a previous sale would recommend .

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bathroom flooring

We have recently had some flooring fitted in our bathroom and and would highly recommend cosy carpets.
There was really good range of flooring to choose from, Lauren was very helpful and payment was easy. The flooring was fitted within a week and Tom, who fitted it, did an excellent job.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

A1 performance

Very fast & efficient service for start to finish.
Friendly staff that kept us up to date with all aspects of the service.
Great fitter done to a high standard and cleared up well after he had finished.
Would recommend

February 17, 2026
Unprompted review
COSY CARPETS logo

Reply from COSY CARPETS

Hi there,
Thank you so much for the lovely review.
We are really pleased you were happy with the service and fitting. I will make sure your kind words are passed on to the team.
We really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent Service

I do not usually leave reviews, however, I wanted to big up a local company. We were offered a home visit within one working day with Shaun, who was friendly and helpful. They have an excellent range of products from budget, mid-range through to high-end. There was no hard sell and we could test samples in our home. The fitting was booked quickly. The fitter, another Shaun, was excellent, efficient and left the rooms spotless when done. Payment was easy. All in all, a friendly, efficient and very affordable service.

January 30, 2026
COSY CARPETS logo

Reply from COSY CARPETS

Hi Julie,
Thank you so much for taking the time to leave a review, it really means a lot. We are so pleased you were happy with the home visit, the range of options, and the smooth fitting service. I will pass your lovely comments on to both Shauns.

Rated 5 out of 5 stars

Awesome.....carpet ordered and fitted…

Awesome.....carpet ordered and fitted within about 10 days.....lovely carpet beautifully fitted.....absolutely fantastic job !!

January 27, 2026
Unprompted review
COSY CARPETS logo

Reply from COSY CARPETS

Hi Darren,
Awesome review, thank you so much. We are really pleased you love the carpet and that everything was ordered and fitted so quickly.

Rated 5 out of 5 stars

Good selection of carpet

Good selection of carpet. We found a perfect remnant size for the room. Well fitted and very happy with the final result.

January 26, 2026
Unprompted review
COSY CARPETS logo

Reply from COSY CARPETS

Hi Steve, really glad you found the perfect remnant for the room. It is great to hear you are happy with how it turned out. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Thanks to Lauren at Cosycarpets

Thanks to Lauren at Cosycarpets, and for writing all the qoutes..lol, but we got there in the end, a great local company to do business with & when you move here from another area it's nice to find a company you can trust. A massive shout out to Paul our fitter who has done a great job, although he does like his tea, but only kidding, he didn't stop to be fair, so thanks to all concerned with Cosycarpets....amazing guys.

January 30, 2026
Unprompted review
COSY CARPETS logo

Reply from COSY CARPETS

Hi Alan, thank you for such a brilliant review. We are so pleased everything came together in the end and that you were happy with the whole process. A big thank you from all the team for your kind words, it really does mean a lot. And as for the tea, we like to think enjoying a good brew is what makes a great fitter. Thanks again for your support.

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