Cosyinsulation Reviews 

512
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the service, noting that work is completed on time and to a high standard. Many people highlight the staff as very professional, friendly, and helpful, often going above and beyond to ensure a clean and tidy work area. Reviewers frequently mention the excellent communication, from initial consultations to the completion of the job, making the entire process smooth and hassle-free. However, some customers also noted issues with the BER assessment process, describing aspects of it as unprofessional. A few other people also felt that the cleanup was not always perfect, with some rubbish or mess left behind, and there were occasional instances of missed appointments or lack of communication regarding grant processes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and efficiency... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service !! Very quick to answer phones, reply to emails & callbacks. Had a very pleasant consultation which was quick and within budget. They live up to their name as the work done was on tim... See more

Company replied

Rated 5 out of 5 stars

We had freezing attic that makes our house cold , we constantly put turf on our range to keep the house warm. Then your crew came to spray insulation in our attic, they were very hard workers and ve... See more

Company replied

Rated 5 out of 5 stars

Overall very happy with the purchase - the install crew were top notch - flexible - explained everything - hard working - clean - knowledgeable, i have noticed a noticeable improvement in the heat... See more

Rated 5 out of 5 stars

From the time Richie came out to see our home. His whole mannerism and professionalism was second to none. He explained in great details about the SEAI grants which we did not avail of. We saved th... See more


Company details

  1. Insulation Contractor

Written by the company

Kingspan Synthesia insulation is the most energy efficient and environmentally friendly insulation on the market. It offers an eco friendly form of home insulation, with a lifetime guarantee. We work throughout the UK and Ireland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

512 reviews

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4.7

All reviews

(512)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I expected the.guys to be here for…

I expected the.guys to be here for hours.They were only at most 1.5hrs..They.were efficient yet friendly, they were also very clean..

August 6, 2024
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Reply from Cosyinsulation

Thank you for your feedback. We are glad to hear you were pleased with the install.

Rated 5 out of 5 stars

Installation was quick and easy

Installation was quick and easy. Noticed the difference in the house immediately. Looking forward to a cosy winter now. Would highly recommend Cosy Insulation!

October 1, 2024
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Reply from Cosyinsulation

Thank you for the recommendation. Glad to hear that you could immediately feel the difference in heat retention.

Rated 1 out of 5 stars

I paid a deposit to have this work…but they would not refund it when I had reservations

I paid a deposit to have this work done in my house back in dec 2023. My house was built in 1798 and on checking the back of the purchase order form I could not see anywhere that it was a lifetime warranty per website but a 5 year guarantee in the tiny writing on the contract. When I contacted the company to cancel my order they would not refund my deposit.was afraid to put this into my attic.

December 9, 2023
Unprompted review
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Reply from Cosyinsulation

Hi Ann. The 5 year warranty noted on our purchase order is a workmanship warranty (most companies offer none or 1 year at most). The product has a 25 year manufacturers warranty. This warranty comes directly from the manufacturer and is between the client and them. It would not be stipulated within our own terms and conditions as it is not us that provides it. This would have explained to you when you called to cancel. You have a 2 week cooling off period to cancel works and have your money paid back in full. You were outside of your two weeks and you cancelled leaving us unable to fill the slot in our diary. This is the reason that your deposit could not be returned.

Rated 2 out of 5 stars

I thought that I was getting insulation…

I thought that I was getting insulation as in the photo in the brochure but I now found on the document I signed that it was a rough finish.
Also I have been told that the attic should have some ventilation
So I'm getting some put in

September 24, 2024
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Reply from Cosyinsulation

Hi Richard. The photo in the brochure is of a new build property where the foam needed to be trimmed back to allow for plasterboard to be put on the underside of the rafter. The foam is only ever trimmed if it is going to be boarded over as the foam produces a protective skin. This must only be removed if it is going to be protected by boarding. It states on your purchase order that was signed by yourself that the foam would be left a "rough finish".
The idea of the open cell spray foam insulation is to create an unventilated attic space. Additional ventilation is not required so adding them in defeats the purpose of the air tight insulation.

Rated 5 out of 5 stars

Highly recommended

Very impressed from start to finish with their work. The temperature in the house has changed dramatically for the better and the heat does not vanish in an hour like before!

September 24, 2024
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Reply from Cosyinsulation

We are so pleased to hear of the difference our service has made to your property. Thank you for your business.

Rated 5 out of 5 stars

Would highly recommend

Very professional team. Great communication and punctuality. The installation was done in one day and they were very professional, friendly and clean.
My attic conversion was noticeably cooler during the Summer, bring on the Winter.

July 24, 2024
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Reply from Cosyinsulation

Thank you for your great feedback

Rated 5 out of 5 stars

Cosy Insulation - job well done

Cosy Insulation explained the process very clearly. They were very efficient and amenable to my schedule. The price was reasonable and also came with a 20 year warranty. I’m very happy with the service and the outcome

July 22, 2024
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Reply from Cosyinsulation

Thank you for your feedback.

Rated 5 out of 5 stars

Very good and very clean workers

Very good and very clean workers
Done on time with no problems
Cannot wait for the winter to get the real result
Very happy with all todate

September 24, 2024
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Reply from Cosyinsulation

Thanks for your positive feedback

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. From the initial contact everything was very smooth and the product explained.
Installation was competently completed and already I have noticed improved benefits in heat retention.
The 25 year guarantee for the product
gives complete reassurance.

August 5, 2024
Rated 5 out of 5 stars

Attic

Arrived at the date and time as agreed, only took a few hours to complete the job nice tidy work no mess whatsoever has made a difference to the heat in the house very happy with the work done and the staff were very helpful answering my questions would recommend cosy insulation

June 25, 2024
Rated 5 out of 5 stars

The service was superb from the moment…

The service was superb from the moment the surveyor arrived right through to when the job was completed. I’m based in Dublin. The cost was way less than other quotes we got. The advice from the surveyor was very helpful. The lads who carried out the job were very thorough and got it done in a day. I can’t wait to see the difference having our attic and kitchen insulated will make this winter. Thank you

June 26, 2024
Rated 5 out of 5 stars

Such an easy process from start to…

Such an easy process from start to finish. The official who came initially to quote for the job of underfloor insulation was thorough and took time to sit down and explain the entire process. The guys who completed the job were quick, efficient and courteous and took pictures as directed by myself. All done for a reasonable price. Would highly recommend.

May 27, 2024
Unprompted review

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