Cosyinsulation Reviews 

512
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the service, noting that work is completed on time and to a high standard. Many people highlight the staff as very professional, friendly, and helpful, often going above and beyond to ensure a clean and tidy work area. Reviewers frequently mention the excellent communication, from initial consultations to the completion of the job, making the entire process smooth and hassle-free. However, some customers also noted issues with the BER assessment process, describing aspects of it as unprofessional. A few other people also felt that the cleanup was not always perfect, with some rubbish or mess left behind, and there were occasional instances of missed appointments or lack of communication regarding grant processes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and efficiency... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service !! Very quick to answer phones, reply to emails & callbacks. Had a very pleasant consultation which was quick and within budget. They live up to their name as the work done was on tim... See more

Company replied

Rated 5 out of 5 stars

We had freezing attic that makes our house cold , we constantly put turf on our range to keep the house warm. Then your crew came to spray insulation in our attic, they were very hard workers and ve... See more

Company replied

Rated 5 out of 5 stars

Overall very happy with the purchase - the install crew were top notch - flexible - explained everything - hard working - clean - knowledgeable, i have noticed a noticeable improvement in the heat... See more

Rated 5 out of 5 stars

From the time Richie came out to see our home. His whole mannerism and professionalism was second to none. He explained in great details about the SEAI grants which we did not avail of. We saved th... See more


Company details

  1. Insulation Contractor

Written by the company

Kingspan Synthesia insulation is the most energy efficient and environmentally friendly insulation on the market. It offers an eco friendly form of home insulation, with a lifetime guarantee. We work throughout the UK and Ireland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

512 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(512)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. Richard explained everything and was able to answer any questions without hesitation. He was very friendly and confident. I had no worries about using Cosy Insulation. So far it seems to be keeping the house a lot warmer but I will know more in the coming winter months.

September 9, 2024
Rated 5 out of 5 stars

Very thorough and in depth explanation…

Very thorough and in depth explanation of the job entailed from the assessor.the engineer installing the spray foam was very neat and efficient given the limited crawl space in my converted loft area.absolutely no hint of any odours after 48hrs post installation.ultimately the difference in the temperature in my upstairs area is ten fold,holding the heat in cold conditions and keeping cool in hot conditions.would highly recommend to anyone with a similar property to mine.last but not least the support team were very nice to deal with.

November 11, 2024
Rated 5 out of 5 stars

SATIFIED CUSTOMER

The work was carried out in a very efficient manner
They arrived on time did a excellent job and left no mess behind
very pleased with the service

October 3, 2024
Rated 5 out of 5 stars

Excellent service

Fantastic job..very informative and such an easy process..all done as planned and on time..very clean workers....looking forward to warner winter...a pleasure to deal with.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

I feel I was very mislead

I feel I was very mislead! I was told they would help with providing a new BER certificate for my house, no, was only told after work was done and paid for. Despite being told otherwise before the work was carried out. I was also told I should not apply for the grant...as this would mean the work would be of a lesser standard then the work they would do without the grant.
I feel absolutely no difference in the house at all. Overall very disappointing and expensive expensive with no real benefits

August 5, 2024
Unprompted review
Cosyinsulation logo

Reply from Cosyinsulation

Hi Joanne. We can help with a BER certificate. We provide you with all of the paperwork for your BER but we do not pay for your BER.
We would not have told you that the work would be of a lesser standard because that is simply not the case. We would have given you a price to insulate to the standard depth and a price to insulate to the depth required for the grant.
It is surprising to hear that you do not feel any difference at all, from looking at your purchase order and photos you now have 3x the amount of insulation that you had originally. There may be another issue within the property other than the roof that is allowing heat to escape. We would be happy to come and do an inspection with thermal imaging equipment to pin point the cause of your heat loss.

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