Honestly, I was a bit nervous about ordering my Canon R10 from Cotswold Cameras at first. I wasn't entirely sure if it was a legit site or if the camera would actually show up.But it arrived right on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are a family run online camera shop in the UK that specialise in providing the latest and greatest equipment at fantastic prices. We are a pro camera shop with expert knowledge and supply to some of the countries leading photographers. We pride ourselves on being one of the cheapest camera shops online while still providing outstanding customer service. Just see our latest reviews to see what others are saying about us. We realise that there are many online camera stores and camera shops in the UK so we are committed to providing cheap digital SLR (DSLR) cameras for sale combined with unrivalled service. We are photographers ourselves and pride ourselves on not only providing exceptional prices but also fantastic product knowledge. We are always delighted to offer you advice on your next camera purchase.We also offer product videos, reviews and image samples to help you to choose which camera or lens is right for you.
Contact info
United Kingdom
- info@cotswoldcameras.com
- cotswoldcameras.com
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap, fast and responsive
Cheapest price on the web - much lower than local network, delivery in 20 days from EU location, responsive customer service.
My purchasing experience was just PERFECT!
Highly recommended.
All went well
All went well. Took around 2 weeks to arrive. Great company.
Excellent service great communication…
Excellent service great communication and a great company have used 3 times now recommend 100 percent fast delivery
A great store of affordable lenses
Just a great store of affordable lenses. I bought one with around 1k euros difference comparing to local stores. The lens arrived in two weeks, neatly and safely packaged
is not the first time that I buy at…
is not the first time that I buy at Cotswoldcameras and I would continue to buy .
education, good service, great attention for customer .
for me one of the best store !
The order arrived in perfect condition
The order arrived in perfect condition, well wrapped and actually sooner than expected. Shipped from within the EU, so no customs issues. Cotswold has sent timely information so I have felt confident along the process. Thank you very much!
Great Price, Genuine Product, and Excellent Service
The customer service was responsive and helpful, and the price seemed almost too good to be true, but it turned out to be completely legit. I purchased a Sony 24–70mm GM II and received it after 20 days in perfect condition. Overall, a very positive experience.
Items ordered and delivered
Items ordered and delivered. As it should be :) Definitely ordering again! :)
The price was unbeatable
The price was unbeatable! Delivery was slowed down over Easter but was still within the timeframe. The goods were very carefully packaged and so were secure. I would deal with them again and recommend them to others.
The product arrived well packaged and…
The product arrived well packaged and in excellent condition. Delivery time was longer but I was informed of this. This was my first order from Cotswold and I am very satisfied. Cotswold have also always responded to my queries. I will definitely use them again in the future.
I must admit that buying expensive…
I must admit that buying expensive photo equipment online is not an easy decision. However, after searching online, I couldn’t find a single bad review.
I bought a Sony A7R V and some lenses, and everything went smoothly. I paid, and CC delivered everything within two weeks. The gear was excellent, and everything arrived in the correct boxes with all manuals included. I was very happy.
Seven months later, however, my shutter became blocked and I had to have the camera repaired. Since this was a direct import, there is no Sony serial number for local warranty service, which I was aware of before the purchase.
So, I sent an email to CC asking for advice. They told me to look for a Sony-authorized repair shop and request a quotation. I did so and sent the quotation to CC for approval, which they provided within 48 hours.
I then instructed the repair shop to proceed with the repair, and five days later I had my camera back, working perfectly again.
After sending the invoice to CC, they asked for a few additional details and reimbursed the repair costs within three days.
Thank you, CC, for the excellent service.
I wait now to see when the a7r6 is arriving to buy this.
Excellent experience
Excellent experience with Cotswold Camera.
From start to finish, the service was outstanding. The team was extremely helpful and took the time to answer all my questions in a friendly and professional manner, which really gave me confidence in my purchase.
Shipping was also impressively fast, and the item arrived perfectly packaged and exactly as described.
It’s rare to find such a combination of great customer service, kindness, and efficiency. I wouldn’t hesitate to order from Cotswold Camera again and highly recommend them to anyone looking for reliable and professional service.
Frustrating communication
I placed an order over a week ago. I received a progress update after a couple of days to confirm the order was progressing and that I would receive confirmation from the courier when they have collected it for delivery. Nothing was then heard for five days. The source of my frustration is this: I have written twice by email to their info@ email address and not received a reply. This isn't good enough and lowers my confidence in the company.
Customer service was excellent
Customer service was excellent. Queries were answered quickly and clearly. Products arrived on time. Product selection and prices are tough to beat. Very happy with my experience. Will be buying from them again.
The camera was delivered as planned …
The camera was delivered as planned and it was very well packed. Thank you.
Happy customer
It took them 10 days to deliver. I do recommend the service.
Bought a lens and a filter
Bought a lens and a filter. Received priducts within 10 days. Goid customer service in answering e mails
Everything ran very smoothly
Everything ran very smoothly. The best camera for half the price.
Very nervous cause I ordered for a good…
Very nervous cause I ordered for a good amount of money. Took about two weeks to arrive, which was stated in the FAQ so fair enough there, and saved a lot of money.
If there's a negative, it's that there is very little updates on the shipping. Think it would do good just sending out an email like "were expecting to ship the item in approx a week" or something like that. But... It did turn up in the end, so I really had no reason to worry or take away stars.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








