Cotswoldcameras Reviews 641

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items arrive in perfect condition and are exactly as described. Many people highlight the competitive pricing, frequently mentioning significant savings compared to other retailers, and appreciate the smooth ordering process. The delivery service is generally viewed positively, with many customers receiving their orders within or even sooner than the estimated timeframe. However, some customers also noted longer delivery times than expected, and a few reported issues with tracking information or delays in receiving their items. A small number of people expressed concern about the packaging of some products, mentioning unsealed boxes or items shifting during transit, though the products themselves were usually undamaged.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent condition of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Price

Customers express great satisfaction with the pricing, often finding them to be very competitive and even... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived in perfect... See more

Quality

Clients share positive opinions on quality. Many customers are satisfied with the products, reporting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, I was a bit nervous about ordering my Canon R10 from Cotswold Cameras at first. I wasn't entirely sure if it was a legit site or if the camera would actually show up.But it arrived right on... See more

Rated 5 out of 5 stars

Ordered an EOS R6 III with Kit lens from Cotswold EU Everything arrived in mint condition. Camera and lens are working perfectly! Delivery time was faster than expected too, especially with the... See more

Rated 5 out of 5 stars

Product arrived in perfect condition and well packaged, took a little longer than expected but taking into account I saved 1,200 Euro on RRP and this was a new item under Cotswold Gaurantee. I am deli... See more

Rated 5 out of 5 stars

I received my Lense in the minimum time possible. Too fast. The lense is super ! The customer support is fast. They reply with care too fast. Im sooo dissapointed i didnt know them earlier... But i fe... See more


Company details

  1. Camera Store

Written by the company

We are a family run online camera shop in the UK that specialise in providing the latest and greatest equipment at fantastic prices. We are a pro camera shop with expert knowledge and supply to some of the countries leading photographers. We pride ourselves on being one of the cheapest camera shops online while still providing outstanding customer service. Just see our latest reviews to see what others are saying about us. We realise that there are many online camera stores and camera shops in the UK so we are committed to providing cheap digital SLR (DSLR) cameras for sale combined with unrivalled service. We are photographers ourselves and pride ourselves on not only providing exceptional prices but also fantastic product knowledge. We are always delighted to offer you advice on your next camera purchase.We also offer product videos, reviews and image samples to help you to choose which camera or lens is right for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

641 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The order arrived in perfect condition

The order arrived in perfect condition, well wrapped and actually sooner than expected. Shipped from within the EU, so no customs issues. Cotswold has sent timely information so I have felt confident along the process. Thank you very much!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

The price was unbeatable

The price was unbeatable! Delivery was slowed down over Easter but was still within the timeframe. The goods were very carefully packaged and so were secure. I would deal with them again and recommend them to others.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

The product arrived well packaged and…

The product arrived well packaged and in excellent condition. Delivery time was longer but I was informed of this. This was my first order from Cotswold and I am very satisfied. Cotswold have also always responded to my queries. I will definitely use them again in the future.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I must admit that buying expensive…

I must admit that buying expensive photo equipment online is not an easy decision. However, after searching online, I couldn’t find a single bad review.

I bought a Sony A7R V and some lenses, and everything went smoothly. I paid, and CC delivered everything within two weeks. The gear was excellent, and everything arrived in the correct boxes with all manuals included. I was very happy.

Seven months later, however, my shutter became blocked and I had to have the camera repaired. Since this was a direct import, there is no Sony serial number for local warranty service, which I was aware of before the purchase.

So, I sent an email to CC asking for advice. They told me to look for a Sony-authorized repair shop and request a quotation. I did so and sent the quotation to CC for approval, which they provided within 48 hours.

I then instructed the repair shop to proceed with the repair, and five days later I had my camera back, working perfectly again.

After sending the invoice to CC, they asked for a few additional details and reimbursed the repair costs within three days.

Thank you, CC, for the excellent service.
I wait now to see when the a7r6 is arriving to buy this.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Cotswold Camera.

From start to finish, the service was outstanding. The team was extremely helpful and took the time to answer all my questions in a friendly and professional manner, which really gave me confidence in my purchase.

Shipping was also impressively fast, and the item arrived perfectly packaged and exactly as described.

It’s rare to find such a combination of great customer service, kindness, and efficiency. I wouldn’t hesitate to order from Cotswold Camera again and highly recommend them to anyone looking for reliable and professional service.

January 15, 2026
Unprompted review
Rated 2 out of 5 stars

Frustrating communication

I placed an order over a week ago. I received a progress update after a couple of days to confirm the order was progressing and that I would receive confirmation from the courier when they have collected it for delivery. Nothing was then heard for five days. The source of my frustration is this: I have written twice by email to their info@ email address and not received a reply. This isn't good enough and lowers my confidence in the company.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Queries were answered quickly and clearly. Products arrived on time. Product selection and prices are tough to beat. Very happy with my experience. Will be buying from them again.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very nervous cause I ordered for a good…

Very nervous cause I ordered for a good amount of money. Took about two weeks to arrive, which was stated in the FAQ so fair enough there, and saved a lot of money.

If there's a negative, it's that there is very little updates on the shipping. Think it would do good just sending out an email like "were expecting to ship the item in approx a week" or something like that. But... It did turn up in the end, so I really had no reason to worry or take away stars.

March 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look