Cotton Traders - Bordon Reviews 177

TrustScore 4.5 out of 5

4.7

Country Market, Malthouse & Osborne Farms, GU35 0QP Kingsley, Hampshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had ordered a pair of jog pants thought I would try them as the leg width was what I was looking for maybe it could be 2 inches more so it hangs over the shoes nicely Anyway I was pleased with... See more

Company replied

Rated 5 out of 5 stars

I popped into the Bordon shop recently after it had been refitted. Was impressed to see a lot more stock , well laid out and easy to find correct sizes. Staff were very friendly and very helpful. They... See more

Rated 5 out of 5 stars

The two ladies who work in this branch are always welcoming, friendly and helpful without being overbearing. The shop is always tidy and well organised. An online order was processed on my behalf whe... See more

Rated 3 out of 5 stars

Ordered pleated trousers to be collected from Bordon store. Was charged for delivery to your store. I mistakenly didn't try them on at the store. I tried them on at home and they are AWFUL. Poor ma... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • Country Market, Malthouse & Osborne Farms, GU35 0QP, Kingsley, Hampshire, United Kingdom

  • 01420 474914

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

I called the store on Friday night as I had been struggling to find a short leg length elasticated waist trouser for my father which I needed at short notice. Hayley was amazingly helpful and put aside several pairs in the size as well as making really helpful recommendations. When I called in to collect she was really understanding and what could have been a painful shopping experience (with a 3 & 5 yr old) was really easy. Thank you for helping me in a difficult situation.

April 6, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly staff

As usual, the staff were very friendly and helpful, and I was able to spend some of a gift card with no problem!

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent staff at Bordon

The Bordon branch in Country Market had a good choice of tops in a range of sizes, handy for me as I'm a size 8. The service from Hayley was excellent, friendly and helpful without being pushy.

April 5, 2024
Unprompted review
Cotton Traders - Bordon logo

Reply from Cotton Traders - Bordon

Hello Mrs Hedges,

Thank you very much for taking the time to leave a review.

We are glad to hear that you are pleased with the service provided at our Bordon shop. I have passed forward your comments to the area manager for the store mentioned.

Kind regards,

Mark
Cotton Traders Customer Support

Rated 5 out of 5 stars

Always a reliably positive experience

Online orders are sent promptly to the designated store. Returns, if necessary are simple. In this case too the store assistant went out of her way to suggest alternatives for someone who has very particular needs due to wheelchair use.

March 12, 2024
Rated 5 out of 5 stars

Very helpful staff.

We went to the Kingsley store near bordon.
My other half wanted some new stretch trousers she had seen in the new catalogue.
When we got to the store we were told the the trousers weren't in stock yet as they had only just come out.
We were very pleased when Hayley told us she could order them for us and they would be in the next week.
There was a bit of a problem with the computer which meant that they couldn't be ordered while we were in store,but Hayley took our phone number and kept trying for us during the afternoon and rang us later afternoon when the computer came back to life and we were able to order them over the phone .
So we would like to give Hayley a big thanks from us for her persistence.

January 12, 2024
Unprompted review
Cotton Traders - Bordon logo

Reply from Cotton Traders - Bordon

Hello H & B Construction,

Thank you so much for your lovely feedback for the Bordon store. We have passed your comments onto the area manager so they can share them with Hayley.

Kind regards
Alison
Cotton Traders Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look