Delivered on time and well packaged. Good quality as always. People of a certain age prefer comfort fit with a bit of give for expanding waistbands and hips and Cotton Traders have these available how... See more
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Always happy from beginning to end. Delivery quick courier Always polite only ever had to return shoe's but that's me having strange feet. Oh and one pair of trousers but cotton traders hD the dece... See more
I visited the Ely branch recently and was met with a lovely, engaging, personable assistant. I wanted to return some jeans I’d ordered on line and buy some others. She explained the process and offere... See more
Company replied
We had bought a pair of jeans online and needed to return them, unfortunately the returns label was so poorly printed that it wouldn't scan at the post office. So we placed a replacement order to be c... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
The Cloisters 1, CB7 4ZH, Ely, England, United Kingdom
- 01353 668646
4.9
Excellent
127 reviews
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great service the staff were so helpful…
great service the staff were so helpful and definitely went the extra mile to help me. Whatever you are paying these ladies it is nowhere enough
August 15, 2023
Unprompted review
I picked up my parcel at our nearest…
I picked up my parcel at our nearest store so no delivery charge. So easy.
July 30, 2023
A perfect outfit!
I collected my order from the Ely branch and found the atmosphere most welcoming. I was shown the changing rooms and was delighted with the fit of my order. This was to wear for a 70th birthday celebration last Saturday. I received many favourable comments, so hopefully Cotton Traders will benefit from lots of extra sales!!
June 25, 2023
Item arrived quickly and was easy to…
Item arrived quickly and was easy to collect from the store.
May 14, 2023
Clothes came as expected
Clothes came as expected. I kept 3 out of6 items. It was simple to make returns to the shop and the refund arrived a few days after that. All very straightforward.
April 23, 2023
Extremely helpful instore staff
April 16, 2023
The service was great
The service was great. But the quality of the item wasn’t good. So had to return the item.
April 13, 2023
I ordered online and used collect in…
I ordered online and used collect in store. It was all easy and straightforward. My items came within a few days and when I collected the member of staff was helpful and friendly. A good shopping experience all round.
March 20, 2023
Very very helpful assistants on the…
Very very helpful assistants on the phone, helped me with my online purchase. Friendly, knowledgeable, gave me a lot of their time, and could not have done more to help me.
February 26, 2023
Delivered on time and well packaged
Delivered on time and well packaged. Good quality as always. People of a certain age prefer comfort fit with a bit of give for expanding waistbands and hips and Cotton Traders have these available however the trend is towards slim fitting and we like comfort but still want fashionable clothes. Can't always find clothes from the catalogue in our local shop so please consider making more men's clothes available there.
March 14, 2023
Excellent service
Easy to order online & collect from local store. Good quality sweatshirt, high cotton content 77% makes all the difference, super colour - Lotus
February 25, 2023
Good quality shorts that fit well and…
Good quality shorts that fit well and very comfortable
Friendly staff and good price
February 13, 2023
One happy customer always happy from beginning to endlwayom beginning to end
Always happy from beginning to end. Delivery quick courier Always polite only ever had to return shoe's but that's me having strange feet. Oh and one pair of trousers but cotton traders hD the decentce to phone and advise they had sent the wrong size.
Overall very pleased and a good service 😀
January 31, 2023
Great service
Easy to order, fast delivery, good quality clothing, great service, good prices.
November 25, 2022
Bargain items
Bargain items, quick free delivery to the store. Excellent helpful customer service on collection.
November 22, 2022
Easy to collect now we have a store…
Easy to collect now we have a store nearby. Staff were friendly and helpful.
October 19, 2022
Absolutely no problem!
Absolutely no problem!! We prefer to shop in-store but not everything in the brochure is stocked in-store hence mail order I guess. Have to say I was more than a bit disappointed about having to pay £2.99 to collect in-store, rather than £3.99 to ship to home!!! - a tad harsh we thought!!! Otherwise we are always happy with Cotton Traders products!!
October 13, 2022
Good price in sale for 100% cotton…
Good price in sale for 100% cotton jumper. Reasonable thickness and nice unisex colours.
October 16, 2022
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