Delivered on time and well packaged. Good quality as always. People of a certain age prefer comfort fit with a bit of give for expanding waistbands and hips and Cotton Traders have these available how... See more
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Always happy from beginning to end. Delivery quick courier Always polite only ever had to return shoe's but that's me having strange feet. Oh and one pair of trousers but cotton traders hD the dece... See more
I visited the Ely branch recently and was met with a lovely, engaging, personable assistant. I wanted to return some jeans I’d ordered on line and buy some others. She explained the process and offere... See more
Company replied
We had bought a pair of jeans online and needed to return them, unfortunately the returns label was so poorly printed that it wouldn't scan at the post office. So we placed a replacement order to be c... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
The Cloisters 1, CB7 4ZH, Ely, England, United Kingdom
- 01353 668646
4.9
Excellent
127 reviews
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Easy to order and easy to collect from…
Easy to order and easy to collect from local store
May 12, 2026
Reply from Cotton Traders - Ely
We're happy to hear your experience was so positive. Thank you for sharing!
Trainers lightweight and comfortable…
Trainers lightweight and comfortable ideal for summer wear
May 17, 2026
Unprompted review
Reply from Cotton Traders - Ely
We appreciate your feedback! We're glad you find our trainers lightweight and comfortable.💖👟👟
Delivery to store is free
Delivery to store is free, plenty of information on delivery. Lovely staff in store to collect from
April 28, 2026
Reply from Cotton Traders - Ely
We appreciate you taking the time to leave us feedback. We're happy to learn that you found delivery to the store convenient and staff lovely 😁
An enjoyable morning
The staff were very friendly and helpful,the clothing was displayed to enhance each item and the range was good. A nice morning browsing.
March 23, 2026
Reply from Cotton Traders - Ely
We appreciate you taking the time to leave a review. We're happy to hear that you found our staff friendly and helpful and enjoyed the clothing display and range.
Reply from Cotton Traders - Ely
We are happy to hear that our prompt delivery and helpful staff met your expectations. Thank you for your positive feedback!
Such a great range
Such a great range , assistant's always helpful when collecting parcel or trying clothes on in store.
March 3, 2026
Reply from Cotton Traders - Ely
We appreciate your positive review. We're happy to learn that you find our range great and our assistants helpful when collecting parcels or trying clothes on.
Lovely lady on our Ely branch very…
Lovely lady on our Ely branch very helpful and kind.
January 13, 2026
Reply from Cotton Traders - Ely
We appreciate your kind words! We are so glad to hear that our staff member was helpful and kind during your visit to our branch.
Excellent service at Ely
I visited the Ely branch recently and was met with a lovely, engaging, personable assistant. I wanted to return some jeans I’d ordered on line and buy some others. She explained the process and offered to return them via the shop. Knowing my refund would be given at a later date, allowed me time to review items I’d previously seen on line, but I was able to try items on and feel the quality. I left with a further 3 items, which I love and also received an nhs discount. Thank you.
January 7, 2026
Reply from Cotton Traders - Ely
We're glad you enjoyed your visit to our Ely branch. It's great to hear the assistant was so helpful with your return and new purchases. We appreciate you mentioning the NHS discount and are thankful for your positive feedback!😍
Thank you
Thank you. The ordering process was easy, collection in store was really convenient and items were better than described. Thank you.
November 25, 2025
Reply from Cotton Traders - Ely
Thank you for taking the time to leave a review. We're happy to hear that the ordering process was easy, and you found the in-store collection convenient. We appreciate your positive feedback about the items exceeding your expectations.
Replacing faulty goods
Always found service & goods very good but this time ordered size 6 boots but they were too small. (had size 6 sandals before, no problem). Returned boots to local store & re-ordered size 7. When they arrived the right foot boot was badly made & the part from the heel to rim of boot was misshapen. I rang & spoke to a very helpful lady (Anna) who advised I should re-order size 7 but retain the imperfect boots until the replacement order arrived, in case there was a problem with the new order, in which case I could return both orders to the local branch & save myself 2 journeys. Fortunately the replacement order is fine & very comfortable & I have returned the imperfect pair to my local branch. Many thanks to Anna.
December 10, 2025
Reply from Cotton Traders - Ely
We appreciate you sharing your experience. We're glad the issue with the boots was resolved and that you found the replacement comfortable. We're also happy to hear that our team member was helpful. Thank you for your feedback.
The experience we had ordering sandals…
The experience we had ordering sandals on line was very easy. They arrived on time and are good value for money. True to size.
November 24, 2025
Reply from Cotton Traders - Ely
We appreciate you taking the time to leave your positive feedback. We're happy to learn that ordering the sandals online was very easy, they arrived on time, are true to size and good value.
Dealt with my request efficiently and…
Dealt with my request efficiently and staff always very friendly.
October 4, 2025
Reply from Cotton Traders - Ely
We appreciate your positive feedback. We're so happy to learn that your request was dealt with efficiently and our staff were friendly.
Fits well, comfortable &looks good
I love my cardigan it fits well and very comfortable and looks good
September 30, 2025
Reply from Cotton Traders - Ely
We're happy to hear that you find the cardigan comfortable and that it fits you well. Thank you for your positive feedback; it means a lot to us.
The quality products are just…
The quality products are just brilliant!
Recently I have bought a long raincoat and some underwear both are amazing quality at a good price .
I bought the products online but used click and collect and the shop staff are incredible!
October 7, 2025
Reply from Cotton Traders - Ely
We're happy to hear you find our products brilliant! It's great to know you are impressed with the quality and price of the raincoat and underwear. We appreciate your feedback regarding our incredible shop staff and click and collect service.😊
The manager was first rate
The manager was first rate, helping me with returns, whilst pointing out some alternatives
September 30, 2025
Reply from Cotton Traders - Ely
We're happy to hear that the manager provided excellent assistance with your return and offered helpful alternatives. Thank you for your positive feedback!
Good Shopping Experience.
Have recently started shopping at Cotton Traders on-line after buying a Tunic at one of their stores.
My online experience has been brilliant from point of order to actual delivery. I was kept updated on when my parcel was despatched, arrived at courier hub and then time on delivery date.
Highly recommend Cotton Traders both in-store and on-line shopping.
September 24, 2025
Reply from Cotton Traders - Ely
We are happy to hear that your online shopping experience, from ordering to delivery, has been brilliant. It's great to know you were kept updated on your parcel's progress and that you highly recommend shopping with us both in-store and online.
Reply from Cotton Traders - Ely
We appreciate your feedback. We're so glad you found our store staff friendly and helpful during your visit.
Easy ordering online
Easy ordering online, good communication about delivery. Good quality clothes and shoes, easy return in store
Lovely staff at Ely
June 25, 2025
Unprompted review
Reply from Cotton Traders - Ely
Thank you for your review. We appreciate you taking the time to leave your feedback. We're happy to hear that ordering online was easy, communication about delivery was good, and that you liked the quality of our clothes and shoes.
Great Service
We have bought a number of items on-line for collection in store recently. We have also returned items using the store. The staff are always friendly & helpful. The website is easy to use & Cotton Traders have a good range of clothing etc.
May 6, 2025
Reply from Cotton Traders - Ely
We appreciate your positive feedback. It's great to hear that you find our website easy to use and that you're happy with the service from our staff when collecting and returning items. We're glad you like our clothing range.
Reply from Cotton Traders - Ely
Thank you for your positive review! We're glad to hear you were happy with the service, quality, and delivery speed. We appreciate you taking the time to share your experience.
michelle.welsh, Cotton Traders
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