Very easy to order online from Cotton Traders. The items arrived quite quickly and the quality was excellent. Have many items from them and the clothes wash perfectly and do not go out of shape. Will... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Speed of the Click and Collect delivery to my nearest store was good and the service of the staff in the shop was exemplary. I bought two long sleeved base layers and although they are fine I do thi... See more
Company replied
I find Cotton Traders merchandise to be good quality, I enjoy wearing it and it washes well. On this occasion I chose click and collect from the outlet at The Valley - shopping park near Evesham. W... See more
Company replied
Darren at Cotton Traders, Evesham Country Park, went over and above to help my mum locate an item she’d been searching for. He phoned other stores and arranged for delivery to her home. Excellent serv... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Evesham Country Park Village, Unit 11, WR11 4DS, Evesham, United Kingdom
- 01386 423575
4.7
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff at Evesham always helpful
Staff at Evesham always friendly and helpful.
Very rarely do they stock ladies size 8. Often when I place an order I am disappointed to find it is too big for me as your sizes seem very generous.
When I have found something to fit, or a household item, it is very good quality.
September 28, 2025
Reply from Cotton Traders - Evesham
We appreciate your kind words about our Evesham team's friendliness and helpfulness. We acknowledge your comments regarding the availability of size 8 items and inconsistencies in sizing. We value your feedback about the quality of the items you have purchased.
Friendly and helpful staff in a clean…
Friendly and helpful staff in a clean and bright environment 👌 👍 😀 ✨️
August 27, 2025
Reply from Cotton Traders - Evesham
We appreciate your positive feedback. We're so happy to learn that you found our staff friendly and helpful and our environment clean and bright.
Quality of some products is poor
Quality of some products is poor. Black trousers purchased. Hook came away from trousers second time of wearing so couldn't do up. Loose threads around button holes.
Benefits for loyal customers. No different to first time purchases. Offers open to everyone. Not special. Loyal customers need proper reward.
August 6, 2025
Reply from Cotton Traders - Evesham
Hello Martin,
Thank you for your review. I am sorry to hear of the problems you experienced with the trousers you purchased.
We would welcome the opportunity to raise this matter with our suppliers. Please call our friendly Customer Care team on 0161 286 4321 who can arrange a replacement (subject to stock levels) or full refund upon receipt of the returned item.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Reply from Cotton Traders - Evesham
We appreciate you sharing your experience! We're happy to hear our customer service team helped you purchase T-shirts. Thanks for the positive feedback.
Tina at Evesham was so helpful and…
Tina at Evesham was so helpful and considerate
August 7, 2025
Unprompted review
Reply from Cotton Traders - Evesham
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us.
Today I had to return two defective Cotton Trader shirtsive…
Today I had to return two defective shirts. I phoned the Evesham store, the phone was answered by Rhys.
His attitude was positive and helpful.
I later on visited the store and was served by Rhys who sorted out my issues. I was was very impressed by the service I received.
August 4, 2025
Unprompted review
Reply from Cotton Traders - Evesham
We're happy to hear that the colleague who assisted you was helpful and positive when resolving the issues with your shirts. We appreciate you taking the time to share your experience with us.
All round pleasant experience
Collected from store after ordering on line. There was a little confusion with parcel but sorted very quickly. Staff asked if we needed to try any items on but we declined. Very pleasant staff.
July 23, 2025
Reply from Cotton Traders - Evesham
Thank you for your review. We're glad to hear that the minor issue with your order was resolved quickly and that you found our staff pleasant. We appreciate your feedback.
Reply from Cotton Traders - Evesham
We appreciate your positive feedback. We are so happy you found excellent quality and efficient service, and value for your money.✔✔
Good quality products at reasonable…
Good quality products at reasonable prices. Pleasant friendly and helpful.
May 21, 2025
Reply from Cotton Traders - Evesham
We appreciate your positive feedback. We are so happy you find our products good quality and reasonably priced, and that you find us pleasant, friendly, and helpful.
Cotton Traders
It must be said that, whether you buy on line or in one of their shops, our local shop is at Evesham Country Park Village ,the service is always top and nothing is too much trouble.The quality of their merchandise is also top quality and excellent value for money especially with their super deals.
Highly recommend 5*
June 27, 2025
Reply from Cotton Traders - Evesham
Thank you for your review. We're happy to hear you consistently receive top-tier service and find great value in our merchandise, both online and at our Evesham store. We appreciate your high recommendation!
Good Quality and great service
Quality and the service, I order online and was not sure about size so collected from Evesham branch and it was my first time to buy from cotton traders unfortunately after trial I realised that I need one size small and shop staff was so supportive they cancel and reorder without any hustle.
June 4, 2025
Reply from Cotton Traders - Evesham
We appreciate your positive feedback. We're happy to hear that you were pleased with the quality and service and that our shop staff were supportive in resolving your sizing issue. We're glad they could reorder the correct size for you without any trouble.
Darren and Sam are very welcoming and…
Darren and Sam are very welcoming and attentive, when I’ve had to return something they are very obliging offering to help find something else. I never leave the shop disappointed.
May 30, 2025
Reply from Cotton Traders - Evesham
We're so happy to hear that you find our team welcoming and attentive! It's great to know we can help you find what you need, and we appreciate your positive feedback 😊
Reply from Cotton Traders - Evesham
Thank you for taking the time to leave a review. We are so glad to hear that your order arrived with you promptly.
Great shirts and great value.
Great shirts and great value.
Shirt sizes are accurate
In store customer service was excellent
May 14, 2025
Reply from Cotton Traders - Evesham
Thank you for taking the time to leave a review. We appreciate your positive feedback. We're glad you found great value in our shirts and that the sizes are accurate. We're also happy to hear that you experienced excellent customer service in our store.
Special store.Online or via the fantastic service…
Online or via the fantastic service from the Evesham team Cotton Traders comes up with great value products at great value prices. No I haven't got shares. Just love their stuff and the fantastic service. Special mention for the manager of the Evesham store. Top manager.
May 14, 2025
Reply from Cotton Traders - Evesham
Thank you for taking the time to leave a review. We're happy to hear you find great value in our products and appreciate the service from our team. We appreciate your kind words about the Evesham store manager. Thanks for your feedback.
Found a pair of jeans that actually fit…
Found a pair of jeans that actually fit me! Need to take up the length a bit but otherwise fine. I'm afraid the changing room at the store at The Valley, Evesham left much to be desired. There was loads of fluff that attached to my clothes as I was trying on the garment. Obviously floor hasn't been swept for a while!
April 23, 2025
Reply from Cotton Traders - Evesham
We appreciate you taking the time to share your feedback. We're thrilled you found a pair of jeans that fit well, and we understand your concern about the changing room at our Evesham store. We strive to maintain a clean and comfortable shopping experience for all our customers, and we'll address this issue with our team. Thank you for bringing it to our attention.👍
EXCELLENT Customer service at Evesham
I have just had the most excellent customer service from Darren, manager at the Evesham store. In fact, all the staff at Evesham are friendly, helpful and patient and I really appreciate being able to return items to store, saving postage. Cotton Traders deliveries are always prompt, ( usually 2-3 days), and I have never had to wait very long for a return to be credited.
April 22, 2025
Reply from Cotton Traders - Evesham
Thank you for your kind review and for taking the time to share your positive experience with us. We are delighted to hear that you had such a positive experience with our Evesham store, particularly with Darren and the rest of the team. We are committed to providing excellent customer service and we appreciate your recognition of our efforts. We strive to treat all our customers with respect and to provide a friendly and helpful experience. We are also pleased to hear that you appreciate the convenience of returning items to our stores and that you have consistently found our deliveries to be prompt. Your feedback is valuable to us and motivates us to continue providing the best possible service.
What nice helpful staff
The helpful staff at Evesham ( Monica and Darren) ordered the items we wanted that were not in stock, so we could collect them in store with no delivery charge.
Will continue to use and recommend to friends.
May 1, 2025
Unprompted review
Reply from Cotton Traders - Evesham
Thank you for your kind review. We are delighted to hear that you had a positive experience at our Evesham store. We appreciate you highlighting the helpfulness of our staff, Monica and Darren, in assisting you with your order. We are committed to providing excellent customer service and are glad that you found our in-store collection option convenient. We value your continued support and your recommendation to friends.✔✔✔
Quick service
Quick service, great quality at a really attractive price and not made in China!
April 13, 2025
Reply from Cotton Traders - Evesham
Thank you for your kind words about our product. We appreciate your feedback and are glad you found the quality, price, and service to your liking.
Excellent service in Cotton Traders, Evesham
Rhys in Cotton Traders, Evesham was a really pleasant, helpful young man - greeting us (and the dog) warmly on arrival, checking stock availability - all round nice guy which made shopping there a pleasure.
April 20, 2025
Unprompted review
Reply from Cotton Traders - Evesham
We're so pleased to hear about your positive experience at our Evesham store. It's wonderful to know that you received such great service from Rhys. We strive to create a welcoming atmosphere for all our customers, including our furry friends. We'll be sure to pass your kind words along to Rhys.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.