I ordered some clothes online on Easter Monday, and always have my orders delivered to your shop within Belton garden centre at Grantham. Although it's about 25 miles from my home, I go there every... See more
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Easy ordering. The option to pick up from a local outlet is much better than having to wait in for a delivery, you are told when the parcel has been received and given a few days to collect. The staff... See more
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I ordered a pair of trousers online thinking it would be quicker to click and collect my local garden centre where there is a Cotton trade store. It took over two weeks to arrive. Very annoying when I... See more
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During a visit to Cotton Traders in Belton, Grantham, I found a dress in the sale which I wanted, but not in the correct size. The two members of staff, David and Abi, went above and beyond. Several p... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Belton, Grantham, NG32 2LN, Lincolnshire, United Kingdom
- 01476 568907
4.6
Excellent
180 reviews
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Reply from Cotton Traders - Grantham
We appreciate your positive feedback. We are so happy you were satisfied with the outstanding service, great price, and value for money.
I like all aspects of Cotton Traders…
I like all aspects of Cotton Traders from delivery to quality and fit of your items. I don’t think I have ever had to return any item purchased from you. Well done. 👍
June 23, 2025
Reply from Cotton Traders - Grantham
We appreciate you mentioning our delivery, quality, and fit. It's great to know you've never had to return anything. Thank you for your positive feedback!
Ordered on line and collected in store
Ordered on line and collected in store. Store team really helpful was able to check for fit using in store changing room and very pleased with purchases. Also purchased half price duvet set, bargain very pleased with it.
June 26, 2025
Unprompted review
Reply from Cotton Traders - Grantham
We're delighted you had a positive online ordering and in-store collection experience. We're happy the team was helpful, and you were pleased with your purchases and the duvet set. Thank you for your feedback!
Telephone Ordering .The Person I spoke to was a lovely lady…
The Person I spoke to was a lovely lady and was very helpful.My parcel arrived on time.
June 20, 2025
Reply from Cotton Traders - Grantham
We are happy to hear that the service you received was helpful and that your parcel arrived on time. We appreciate you taking the time to leave us this positive feedback.
Reply from Cotton Traders - Grantham
Thank you for your review. We appreciate your positive feedback. We're so glad you found our service friendly, efficient, and helpful.
Shirts
Great service great post and package to Belton garden centre in Grantham Lincolnshire very friendly staff very helpful
May 20, 2025
Reply from Cotton Traders - Grantham
We appreciate your positive feedback! We're happy to hear that you received great service and that our staff at Belton garden centre were friendly and helpful.
Good quality clothing at reasonable…
Good quality clothing at reasonable prices and increasing variety of fashion styles
April 22, 2025
Reply from Cotton Traders - Grantham
We're glad you find our clothing good quality at reasonable prices with increasing variety. We appreciate your feedback.
Pleasant place
Pleasant place, accessible location. Helpful staff. Good range of stock. I enjoyed my visit and it was good to see items I had previously seen in the catalogue.
April 25, 2025
Reply from Cotton Traders - Grantham
Thank you for your kind words. We're pleased to hear that you enjoyed your visit and found our location convenient. We appreciate your feedback on our helpful staff and the good range of stock we offer. We strive to provide a pleasant shopping experience for all our customers, and we're glad you were able to see items you'd previously seen in our catalogue.
Great customer service
Great customer service, delivery to my local store and easy to collect and return items when required.
Improved range of clothing for casual wear.
March 25, 2025
Reply from Cotton Traders - Grantham
Thank you for your kind review! We are thrilled to hear that you appreciate our customer service, delivery options, and the ease of collecting and returning items. We are also pleased that you are finding our range of clothing for casual wear to be improved. We strive to provide our customers with a positive experience from start to finish, and we are grateful for your continued support.
Good service from purchase to…
Good service from purchase to delivery.Good value clothing and plenty of choice and sizes.
April 3, 2025
Reply from Cotton Traders - Grantham
Thank you for your positive review. We are glad to hear that you were happy with our service, the value of our clothing, and the selection and sizes available. We appreciate you taking the time to share your experience.
Reply from Cotton Traders - Grantham
Thank you for your positive review. We're glad to hear you found our staff helpful, our returns process easy, and our clothing of good quality. We appreciate you taking the time to share your experience.
Great airy store !
Great large store lots of choice , good customer service and of course excellent clothes !
March 18, 2025
Reply from Cotton Traders - Grantham
Thank you for your wonderful review! We're so glad you enjoyed your shopping experience with us. We're always striving to offer a wide selection of great clothes and excellent customer service. We appreciate you taking the time to share your positive feedback.
Reply from Cotton Traders - Grantham
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're thrilled to hear you're happy with the quality and value of our products.
I chose to collect in store and it was…
I chose to collect in store and it was so easy.
January 14, 2025
Reply from Cotton Traders - Grantham
We're thrilled to hear you had a positive experience with our in-store collection process. It's our goal to make every interaction with our customers as convenient and enjoyable as possible.
The shirt arrived quickly and I was…
The shirt arrived quickly and I was pleased with the quality.
January 14, 2025
Reply from Cotton Traders - Grantham
Thank you for your kind review and we're glad to hear you received your shirt quickly and were happy with the quality. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience 😊
Great products and service and store…
Great products and service and store was well presented
November 30, 2024
Reply from Cotton Traders - Grantham
Thank you for your positive review. We're delighted to hear that you enjoyed our products, service, and store presentation. Your feedback is greatly appreciated.
Sally Drysdale, Cotton Traders
Fabulous staff in the store at Belton…
Fabulous staff in the store at Belton garden centre. Advice given great service all round. We purchased from the store and ordered from the website. The refund service was just as good as the instore purchase. We will certainly be visiting again
November 28, 2024
Reply from Cotton Traders - Grantham
Thank you for your kind words! We are delighted to hear about your positive experience with our staff at the Belton garden centre. We strive to provide excellent service both in-store and online, and we are thrilled that you found our refund service to be just as good as your in-store purchase. We appreciate your continued support and look forward to welcoming you back soon.
Sally Drysdale, Cotton Traders
Outlet Shops Grantham
Tried to buy 5XL short sleeved shirts and 44" waist 32" inch leg stretch jeans at Grantham Belton Garden Centre outlet. I was told it was now policy by Cotton Traders ,not to stock their outlet stores with these larger sizes now. This was personally very disappointing to me. Yes , I could order these items online , but why discriminate against older people who want to buy stuff from a shop.From Human beings. Unhappy Cotton Traders.
November 1, 2024
Unprompted review
Reply from Cotton Traders - Grantham
Hello Ray,
Thank you for taking the time to leave a review. We are very sorry to hear that you were disappointed after visiting one of our outlet stores.
Due to limited space on shelves, our outlet stores can only stock a small range of products and sizes.
We appreciate all feedback at Cotton Traders and I will pass forward your valuable comments to the relevant departments. We are sorry that we could not meet your needs on this occasion.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321.
We apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Easy ordering
Easy ordering. The option to pick up from a local outlet is much better than having to wait in for a delivery, you are told when the parcel has been received and given a few days to collect. The staff in our store are friendly and helpful. The quality of Cotton Traders goods is always very good.
August 20, 2024
Reply from Cotton Traders - Grantham
Thank you for your review. We're delighted to hear that you appreciate our easy ordering process and the convenience of our click and collect option. We strive to provide our customers with a flexible and convenient shopping experience, and we're glad that you find our local outlet staff friendly and helpful. We're also pleased that you're satisfied with the quality of our goods. We appreciate your continued support.
Good quality, good fitting clothes.
Easy to use website. Reliable quality & fit - no need to buy several sizes to find the right one! Efficient click & collect service, & easy returns should it prove necessary.
August 20, 2024
Reply from Cotton Traders - Grantham
Thank you for your positive review. We're delighted to hear that you found our website easy to use and that you were happy with the quality and fit of our products. We strive to provide our customers with a convenient and reliable shopping experience, and we appreciate your feedback.
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