I ordered some clothes online on Easter Monday, and always have my orders delivered to your shop within Belton garden centre at Grantham. Although it's about 25 miles from my home, I go there every... See more
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Easy ordering. The option to pick up from a local outlet is much better than having to wait in for a delivery, you are told when the parcel has been received and given a few days to collect. The staff... See more
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I ordered a pair of trousers online thinking it would be quicker to click and collect my local garden centre where there is a Cotton trade store. It took over two weeks to arrive. Very annoying when I... See more
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During a visit to Cotton Traders in Belton, Grantham, I found a dress in the sale which I wanted, but not in the correct size. The two members of staff, David and Abi, went above and beyond. Several p... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Belton, Grantham, NG32 2LN, Lincolnshire, United Kingdom
- 01476 568907
4.6
Excellent
180 reviews
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Just liked the look of it and fitted…
Just liked the look of it and fitted very well nice shop and friendly staff
February 7, 2023
Quick service friendly staff.
January 17, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lightweight fabric…
Arrived as requested but disappointed with the thin, lightweight fabric, but this seemed to be the only navy needle cord fabric in the brochure. Fit was fine.
October 19, 2022
Reply from Cotton Traders - Grantham
Hello
I am sorry to hear that the item you ordered was not up to the usual quality you expect from us. I have passed on your valuable feedback to our Buying Team.
I do hope this experience has not put you off shopping with us in the future and that you browse our website for the many other items we have on offer.
I have also ensured that if you wish to return the item you won't be charged the returns cost.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
The quality of the product is exceptional, I'm extremely impressed and happy with my purchase
The quality of the product and the excellent delivery service
October 19, 2022
Excellent service and nice product.
October 11, 2022
Excellent service can’t wait to wear my…
Excellent service can’t wait to wear my new cardigan, I also have a red one. Many Thanks
September 10, 2022
Smart good fit fast delivery
August 20, 2022
Sale bargains
I order a skirt, walking trainers and sandals. They arrived as stated. I was very happy with the skirt but have sent the footwear back as the fit was too broad for my feet.
August 3, 2022
I absolutely loved the clothes I bought…
I absolutely loved the clothes I bought from you will definitely buy more thank you
July 29, 2022
Visited Cotton Traders at Belton Garden…good and bad
Visited Cotton Traders at Belton Garden Centre and was served by Donna who was extremely helpful and friendly as well as being very professional. Donna treated me like a valued customer.
Unfortunately there was a 2nd assistant present who was sweeping the floor and insisted on trying to hold a conversation with Donna all the time I was being served. Not a good impression.
July 24, 2022
Unprompted review
I find Cotton Traders so dependable
I find Cotton Traders so dependable , sizing is true to size so I know items ordered online will fit without the need to return all the time . Also having helpful , friendly staff at my local outlet is a lovely bonus .
July 19, 2022
Delivered as promised to collection…
Delivered as promised to collection point as promised. Packaging very good. Clothes good fit.
July 3, 2022
Satisfied Customer
I ordered a pair of shorts and a pair of jeans, ordering was easy and straight forward, my items arrived on time, but I didn't like the jeans material or the width of the trouser bottoms. It was straight forward returning the jeans with the prepaid label, this is a no hassle company I'm glad to do business with.
June 27, 2022
Reply from Cotton Traders - Grantham
Hello Mail,
Thank you for your review, I am sorry to hear that the jeans were not suitable but I am glad to hear the returns process was straight forward for you.
Thank you once again for taking the time to leave such a great review.
Kind regards,
Zena
Cotton Traders Customer Support
Unimpressed
Would be no stars if possible. Ordered over a week ago and parcel still not received
June 22, 2022
Reply from Cotton Traders - Grantham
Hello Lynn,
Thank you for taking my call earlier. I apologise for the delay with your delivery and, just to confirm, I have sent out a replacement parcel out to you on express delivery which ought to be with you in 2 working days.
I hope you enjoy the rest of your day.
Kind regards,
Andy
Customer Services, Cotton Traders
Excellent products. 1st class.
Excellent products. Very pleased. Will be ordering again.
June 14, 2022
Have returned shorts and asked for a…
Have returned shorts and asked for a smaller size.will comment more when this happens.
June 3, 2022
Reply from Cotton Traders - Grantham
Hello David,
I'm sorry to hear that the shorts purchased didn't fit well.
If you call our friendly Customer Care team on 0161 286 4321 and we will happily place an exchange order for a smaller size without any extra postage.
Kind Regards,
Chris
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