Good range of quality clothing aimed at more mature customer. Website very easy to navigate with delivery and click and collect options. Staff at Bridgnorth are very friendly and helpful.
Company replied
Location
Switch locationBridgnorth Garden Centre, Bridgnorth Road, WV6 7EJ Shipley, Wolverhampton, GB
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See what reviewers are saying
Very satisfied with these cord trousers. They fit well and the fabric is very comfortable. I like the colour and the cut and I am considering a second pair. Delivery time was quite long but as there w... See more
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Bad customer service tried to cancel Online order 2hours after order was placed due to personal circumstances wife taken to hospital After email and phone calls order still delivered to click and col... See more
Company replied
I bought 2 long sleeved Cotton Traders tops for my husband. Unfortunately they were too big so we visited the shop and they changed them immediately. No hassle, no questions and refunded almost straig... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Bridgnorth Garden Centre, Bridgnorth Road, WV6 7EJ, Shipley, Wolverhampton, United Kingdom
- 01902 700635
4.7
Excellent
159 reviews
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easy to order on line and pick up from…
easy to order on line and pick up from chosen store
very helpful staff at store
March 11, 2024
Great quality of clothing no matter…
Great quality of clothing no matter what you buy they look good feel great to wear great fit
February 14, 2024
Very good service
January 4, 2024
Very helpful
Lady was very helpful when I both bought from the store and collected an online order.
January 22, 2024
Good experience
Reasonable delivery time. Competitive price.
Lady at Cluck n Collect desk very helpful
December 4, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As stated on my order confirmation
As stated on my order confirmation, no one actually informed me my order was ready for collection. I only found out after I chased it up after the standard timeframe had elapsed.
November 13, 2023
Reply from Cotton Traders - Wolverhampton
Dear Mr Clark,
Thank you for taking the time to leave a review. I am sorry that you did not receive an email advising you that you that your order was ready to collect. Sometimes these emails can find their way into your junk or spam folder but I sincerely apologise if this was not the case on this this occasion. I have passed on your valued comments to help us improve our service in the future.
Kind regards
Jennifer
Customer Support Team
Very helpful service
Bough a coat online size 12. Didn't really like it and it was a size too big. Went to the store, the lady was very helpful and sorted out the refund. I had a look round the shop and found another coat which I liked better and I tried the size 10 which fitted me perfectly. Pleased with the whole process and with my lovely blue coat.
November 6, 2023
Sorry I couldn't collect my order I…
Sorry I couldn't collect my order I have been ill and not able to go into for a week. I was too late items had already been returned.
October 30, 2023
Reply from Cotton Traders - Wolverhampton
Hello Miss Pamela Whitehouse,
Thank you for taking my call, as discussed I have rang the store this morning and can confirm your order is still in store ready to collect.
If you have any further queries, please either call our customer care team on 0161 286 4321 or call the store directly on 0190 292 1645.
We hope this is of assistance.
Kind regards,
Zena
Cotton Traders Customer Support
Patchwork boots
The boots look and feel great but they are bigger than a normal size 5.
Collection was very easy.
October 16, 2023
Reply from Cotton Traders - Wolverhampton
Hi Sue Dudley,
Thank you for taking the time to place a review regarding your recent order. We welcome all feedback as this helps us to monitor and improve the products we offer. We aim to keep our sizings consistent across our ranges so that our customers can be assured when ordering from us. I will pass your feedback to our Buying Team to help to inform future purchasing decisions.
I apologise that this garment seems to come up smaller than expected, should you wish to exchange this for a larger size, please call our friendly Customer Care team on 0161 286 4321 and they will be more than happy to assist.
I apologise for any disappointment felt.
Kind regards,
Hannah Colclough
Customer Services, Cotton Traders
Some minor confusion about collection…
Some minor confusion about collection instructions from store, but issue soughted with a phone call.
One item returned for exchange, return procedure straight forward.
Excellent customer service.
September 3, 2023
Reply from Cotton Traders - Wolverhampton
Hello Gary Hill,
Thank you for taking the time to post your review. We value all feedback as this helps us to monitor and improve the products and service we provide.
Kind regards,
Hannah
Customer Services, Cotton Traders
The items I bought were great perfect…
The items I bought were great perfect fit round the waist , I will definitely buy some more
June 26, 2023
The website is easy to navigate
The website is easy to navigate. Good Quality clothes.Speedy delivery and easy returns.
May 13, 2023
Everythingperfect I have ordered has been…
Everything I have ordered has been perfect arrived on time love the styles and colours keep up the good work xx
April 24, 2023
Really lovely and very helpful staff
Really lovely and very helpful staff. Cotton traders are excellent quality and beautifully designed, but I am a very petite fit so have had to make some returns, which were dealt with pleasantly and efficiently. Quick no hassle refunds. Many thanjs
March 26, 2023
Great service instore
Great service by Alison in Gardenlands instore WV6. She was very friendly and even offered to contact Customer Service for me when I mentioned being unhappy after ordering online. This really is going the extra mile. I rang them myself and they rectified matters. Great advice!
April 11, 2023
Unprompted review
I found ordering easy and picked parcel…
I found ordering easy and picked parcel up from our garden centrewhere we visit regularly so didn't have to wait at home for the parcel to arrive. I find cotton traders assistants very helpful and friendly
March 26, 2023
yes i was pleased with my items i…
yes i was pleased with my items i brought from you and both are great.
March 18, 2023
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