I bought two tops in different styles. One very much an everyday staple in comfortable heavier weight cotton jersey, the other a lighter weight cotton jersey flower patterned smock which is suitable... See more
Company replied
Location
Switch locationMoreton Park Garden Centre, Gledrid, LL14 5DG Chirk, Wrexham Clwyd, GB
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See what reviewers are saying
Pretty disastrous with the first delivery being left on the Front step on a main road instead of the safe place. It was stolen. The second delivery - the replacement was left at the wrong address de... See more
Company replied
Years ago I used to use Cotton Traders from their catalogues but just fell out of using them. Recently walking past a Cotton Traders shop I popped in to take a look and found great staff in the two d... See more
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Yet again my local store came up trumps, being a person of a larger build it is always a pleasure to shop here. I can always find what I am looking for and usually end up buying more than planned be... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Moreton Park Garden Centre, Gledrid, LL14 5DG, Chirk, Wrexham Clwyd, United Kingdom
- 01691 778060
4.6
Excellent
416 reviews
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Love the trousers, good quality
Love the trousers, great quality. Delivery speedy and good. Easy yo order too.
May 16, 2026
May use AI-assist with repliesRead more
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Normally I love Cotton Traders
Normally I love Cotton Traders, but having bout two cream shirts, and some in the past, they always.lose the colour and end up.more like white even with a non bio sachet. Not impressed this time. Zena Shand
May 25, 2026
Reply from Cotton Traders - Wrexham
We appreciate you sharing your experience. We are sorry to hear about the color fading on your cream shirts. Your feedback is valuable, and we will certainly look into this issue.
Poor service
Pretty disastrous with the first delivery being left on the Front step on a main road instead of the safe place. It was stolen. The second delivery - the replacement was left at the wrong address despite the person being at home waiting for the delivery at the right address. Then I had difficulty getting through to someone who would change it because it didn't fit. They tried to say we had returned it once - but we hadn't because it hadn't been delivered. Not the service I normally get from Cotton Traders - I also suspect that the next size may not fit either so I very much hope we will be offered a refund. I was trying to cheer my daughter up and all it has been is one long hassle. This is not my normal experience with Cotton Traders and I hope it won't happen again.
May 10, 2026
Reply from Cotton Traders - Wrexham
Dear Pippa Hanbury,
Thank you for your review.
We are truly sorry to hear about the series of issues you've experienced with your recent orders, from the initial stolen delivery to the subsequent misdelivery and the difficulties you faced trying to resolve the sizing concern. We are actively reviewing our delivery and customer service processes to prevent such occurrences in the future.
Thank you for your valuable feedback.
Kind regards,
Andrea
I ordered 2 pairs of premium straight…
I ordered 2 pairs of premium straight jegging from you. I am very happy that they fit well and comfortable. I thought I would never find any jeggings like these. The delivery was spot on as they came a couple of days later. Happy Customer. Thank you.
May 7, 2026
Reply from Cotton Traders - Wrexham
We're so happy to hear you love the premium straight jeggings and found them to be a great fit and comfortable! It's wonderful that the delivery was spot on. Thank you for your kind words.📣💕
They send good quality items which are…
They send good quality items which are affordable.
May 2, 2026
Reply from Cotton Traders - Wrexham
We appreciate your positive feedback and are so happy to hear you find our products good quality at affordable prices 😀
Disappointed wrong colour dress sent
I ordered a dress but you sent the right dress wrong colour
April 29, 2026
Reply from Cotton Traders - Wrexham
Hi,
Thank you for taking the time to leave a review. Thank you for taking my call earlier it was lovely speaking with you. We are so sorry to hear that the incorrect colour was sent to you. As discussed, I have ensured that once we have received your return that you will receive a refund in full.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
Good fitting jacket
Good fitting jacket ideal for summer good communication regarding delivery
May 1, 2026
Reply from Cotton Traders - Wrexham
We are happy to hear that the jacket fits well and we appreciate you letting us know about the positive delivery communication 😀
Reply from Cotton Traders - Wrexham
Many thanks for your lovely review.
I am pleased to hear that the shipping was quick and the items were of good value and quality :)
Not worn them yet but perfect fit and…
Not worn them yet but perfect fit and good quality material.
April 26, 2026
Reply from Cotton Traders - Wrexham
We appreciate your positive feedback and are happy they fit perfectly and the material is good quality 😀 Thanks for your order and review.
Reply from Cotton Traders - Wrexham
Thank you for your positive review, we are delighted to read that you are happy with the trousers you purchased. 😎
Reply from Cotton Traders - Wrexham
Thank you so much for your glowing review!💕
the garment is well made and reasonably…
the garment is well made and reasonably priced. The delivery was faultless.
April 16, 2026
Reply from Cotton Traders - Wrexham
We appreciate your feedback. We are so happy to learn that you find the garment well-made, reasonably priced, and that the delivery was faultless.
AS ALWAYS NEVER LET ME DOWN GOOD…
AS ALWAYS NEVER LET ME DOWN GOOD SERVICE AND GOOD QUALITY PRODUCTS
April 4, 2026
Reply from Cotton Traders - Wrexham
Thank you for your positive review. We are happy to hear that you are satisfied with our service and products and we thank you for your continued support.
Cotton traders very good quality.iv had…
Cotton traders very good quality.iv had to send back the legs was to long and to wide
April 3, 2026
Reply from Cotton Traders - Wrexham
We're glad you appreciate our quality. We're sorry the legs were too long and wide and appreciate you sending them back. Thank you for your feedback.
Reply from Cotton Traders - Wrexham
Thank you for taking the time to leave a review. We are delighted you received good, well-made products shipped quickly. 👍
Information on purchase excellent with…
Information on purchase excellent with emails on when item has been issued and expected delivery .Delivery came in about 3 days from order by a recognised and good local courier
March 30, 2026
Reply from Cotton Traders - Wrexham
We're happy to hear that you found our purchase information and delivery updates helpful. It's great to know you received your order quickly and via a reliable courier. Thanks for your positive feedback.
Reply from Cotton Traders - Wrexham
Thank you for the positive review 😊
Comfortable, crisp,cotton jackets.
Delivery exceptional, fast and efficient. From point of ordering, items really easy to track and trace. Quality of items ordered, excellent, and accurately described.
Bought two!
A++++++
March 24, 2026
Reply from Cotton Traders - Wrexham
We appreciate your review! We're happy to learn that you found the delivery exceptional, fast, and efficient, with easy tracking and excellent quality items accurately described.
Great had to send it back to big just…
Great had to send it back to big just waiting for refund
March 24, 2026
Reply from Cotton Traders - Wrexham
We're glad you had a great experience We acknowledge the return and are processing your refund. Thank you for your patience and feedback.
Reply from Cotton Traders - Wrexham
Thank you so much for your kind review, our retail staff work hard to provide a fantastic experience for all our customers!👍
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