Country Sports Wholesale Ltd Reviews 

Had a damaged pair of Vortex binoculars (broken focusing mechanism). Bins were bought in Canada about 10 years ago and of course i have no receipt or proof of purchase. Found CSW on the Internet and tentatively sent an email.
No bother at all. One form to fill, send the bins, back in just over a week in perfect condition (and serviced too).
No fuss, no fee, just great service.

Had a damaged Vortex Razor scope and handed to a representative of CSW at the Global Birdfair in Rutland on the Friday 11.7.25, on the 16.7.25 it had been repaired and back with me, now that’s what I call excellent service and all free of charge.
That’s what Vortex give you, a guarantee for life and peace of mind.

Incredible customer service regardless of how much you are spending.

Had an issue with my Vortex monocular. Handed it to Eddie at the Northern shooting show, filled out a warranty paper with him and went home. 2 days later Eddie mailed me saying they were in it, next day mailed me saying a replacement was available and it was sent out next day.
Awsome awsome customer service, great guy to deal with and a top company.
Cheers Eddie 🍻👍

Brought a used SPARC-AR red dot sight from a friend and needed sending in to be serviced due to corrosion in the battery compartment.
Contacted CSW regarding the Vortex Lifetime VIP warrenty and servicing the optic.
Replied back in under 2 hours for confirmation and sent me a Warrenty form to fill out, of which was done asap.
Due to delays on my end, optic was not sent off for a few months, but sent off just over a week ago.
Had been no longer than 24hrs once the optic was received by them for a confirmation email from Eddie Price regarding the state of the optic, confirmed a replacement was in order due to the sight being an outdated SPARC-AR1 and stated a rough time window of 4-5 weeks (understandable)
It had been just over 2 days since that email then a follow up email was received again stating they had a new sparc-ar2 for me and would be sent out asap.
And asap it was! Email sent on Friday, optic received Monday!
Beautiful example of amazing customer service and efficient communication from both Eddie And his team at CSW, thanks for the incredible experience, and I’ll be sure to reach out again once this optic hits rock bottom 😂.

Outstanding experience, Eddie Price was great. Friendly, helpful and provided very fast service. I never expected any warranty claims actually work, but it was very easy.
Thank you Eddie and team at CSW.

Aiman

My experience with CSW Ltd and staff as been excellent throughout my warranty claim. They received my Vortex on the Wednesday sorted me out and returned to me by Friday. Previously I didn’t know who CSW where until I had this vortex problem thru an accident at my end, but I’m now one happy bunny, forever thank you guys, I know where you are now. John.

Good communication, quick to do the repair and thoughtful to include new parts to replace perished parts.

Incredible servicing of my Vortex Binoculars by Eddie and the team. The team went above and beyond to fix and repair my binoculars, which were in a bad state. Eddie was very quick at responding to my emails and my binoculars were serviced within a few days of arriving. My binos now feel like new as they have been repaired, cleaned and a number of other parts have been replaced. Honestly, the best service I have experienced in a very long time! Thank you very much Eddie and Team!

Returned my Vortex scope under the warranty after problems with the focus. Posted on Monday, got an email Tuesday pm to say checked over, eyepiece and would arrive back with me the following day. Amazing service by Eddie and team. Highly recommended.

Unbelievable First Class Service from Country Sports Wholesale CSW.
I have a very old pair of Vortex Spitfire 10x32 binoculars, and over the years I have used them daily while walking the dog.
The binoculars ended up in a terrible state due to my neglect, one eye cup was missing and the mechanism was extremely gritty due to the fact I kept the binoculars in the same pocket as the very sandy dogs ball.
I contacted CSW Service Manager Mr Eddie Price and the service I received was first class, extremely fast and efficient.

I now have a perfect pair of binoculars thanks to all the dedicated hard work carried out be CSW
And all of this free of charge under the Vortex Life Time Warranty

I would just like to say a huge thank you to Eddie and the CSW team.

I have sent a couple of pairs of Vortex Viper binoculars to CSW for repairs under Vortex's unbeatable VIP warranty this year. The service received has been excellent, great communication, quick service with staff going the extra mile to sort out issues and help. I thoroughly recommend CSW and Vortex optics, I wouldn't buy anything else

Edit: Subsequent comms have been helpful, issue resolved.

Chatted to CSW staff at BirdFair '24. Said they could help me out with a better case for my Vortex bins, which I emailed them about. No response. Phoned direct to chase, but still no response, despite a promise. Don't know if it's just one character in their team, but disappointed. Basically just fobbed off. Very poor.

My binoculars developed a fault. CSW immediately reassured me they would fix and service them free of charge. A couple of days later they were back with me fully serviced, fixed and cleaned. There could be no better service than this. Thank you so much, CSW.

Absolutely outstanding service from the VIP Vortex warranty

Simple and easy to use returns system with downloadable form for warranty claim

Polite, friendly and informative emails explaining what is happening at every step of process, including the diagnostic and repairs

From receipt at CSW to returning a serviceable scope took 3days

Got in touch with this company as I needed repair for my Vortex binoculars. What an outstanding, fantastic and friendly service and communication! I live in the Netherlands, so communication was by email and I needed to send my binos to the UK. They kept me up to date with every step of the proces and offered great and fast service to have my binoculars not only repaired, but also completely serviced and they even replaced missing lens covers. Wow, I am happy and impressed that this kind of 'old fashioned' customer treatment still exists. Well done Country Sports Wholesale!

I contacted Country Sports about my Vortex rangefinder that was not working properly. As the official supplier, they assumed me they will be ale to help me with my issue. Within a short period of time, I received an e-mail with instructions on how to return my item. It was easy and less than a week after sending the item, I had feedback from them. My item was received and they will be in touch. They contacted me again to inform me that the rangefinder will be replaced at no cost to me and it was an upgrade. The whole process was easy, friendly and helpful. It is hard to a service these days in our technological age. I appreciate the fact that everyone I spoke with was professional, helpful and very friendly. There were no continuous and longwinded e-mails going around. One phone call resolved everything for me. I would highly recommend CSW.

Great company, great service! Eddie at CSW thank you so much for sorting out the issue with my binoculars so quickly. I sent them off on a Friday afternoon and they were back with my by Wednesday morning, replaced under lifetime warranty!

Absolutely brilliant and would highly recommend. Incredible product as well, I have the 10 x 42 Diamondback Binoculars and would buy or recommend in a heart beat!

Thank you CSW & Vortex!

I contacted the company to ask about warranty repairs on my vortex scope, very quick response, repaired quickly, good communication.
Very Satisfied

Excellent service from Eddie at Country Sports Wholesale. A problem had occurred with my Vortex Viper 10x42 binoculars. CSW repaired them foc under Vortex’s life time guarantee. They also updated the old lens protectors and serviced the mechanism. Received back in under a week. Very pleased as they are very nearly like new!!
Wouldn’t hesitate to recommend CSW.