Countythehomeimprovers Reviews 119

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Cody and Carlo were very efficient and quick to problem solve, asking for our help in pointing out any problems. They even gave me a quiet space to do my Zoom class. Thanks guys.

Rated 5 out of 5 stars

Just finished having 9 new windows and frames fitted by Simon & Liam. Extremely professional, polite and friendly. Just got on with the job, and resolved any potential issues as they came across them... See more

Rated 5 out of 5 stars

We have just had our window fitted by Simon and we couldn’t be happier. It was a very smooth process from start to finish. I dealt with Mark, Jane, Molly and Steve, they were all great. I couldn’t rec... See more

Company replied

Rated 5 out of 5 stars

Fitted date of installation to my needs. Took care in covering all areas they were walking on. Vacuumed up after they had finished, & left clean & tidy. All rubbish taken away. They checked another wi... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

County Home offers a wide variety of high quality products at affordable prices. Serving Kent and Sussex we have the right product for you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

119 reviews

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Rated 5 out of 5 stars

We had a lot of help at the impressive…

We had a lot of help at the impressive showroom in Heathfield and Rob and Harry made a wonderfully tidy job of fitting the windows. Thanks to all concerned.

April 18, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review of our showroom Jacqueline. We are delighted that you are pleased with your new windows and our fitters Robb & Harry. We will pass your comments onto everyone at County.
Team County.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish - the window fitters are a real credit to the company.
Really impressed with the finished windows.
They have really smartened the look of my house.
(Just now need to paint the outside walls)
Full five stars 🌟 👍

May 13, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your wonderful review. We are pleased that you are happy with your new Timber Windows and will pass your comments onto all at County.
Team County

Rated 5 out of 5 stars

Highly recommend

Using County for the 2nd time following a new front door, this time with 9 double glazed windows and cannot praise the quality highly enough. Fitters (Kevin and Mitch) were incredibly hard working and diligent - very pleased and Highly recommend.

April 18, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Andrew. We are delighted that you are pleased with your new Conservatory Outlet windows. We will pass your comments onto Kevin & Mitch and all at County.
Team County

Rated 5 out of 5 stars

Super quality

We have just had seven hard wood windows and a new set of double doors put into our Victorian house. They are REALLY Good quality and we will get the rest done when we can!
The fitters were great and although lots of dust from drilling out the wall for the new doors, they were careful and really took pride in their work. Very happy!

April 15, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for you wonderful review Mr & Mrs Miller. We are delighted that you are so pleased with your new Timber Windows French Door & Windows. We will pass your comments onto Mark Fegredo your advisor & Jason, Ash & Craig your fitters & all at County.
Team County

Rated 5 out of 5 stars

Highly recommended

Had multiple jobs with County from sliding doors, bifolds and simple windows. Everytime very good sales process, after sales support and installation.
Jay and Ash did a great job this week installing a few windows and doors, explaining what was done, and leaving everything tidy.

April 5, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review David. We are delighted that you are happy with your various products that you have had from County. We will pass your comments onto Jay & Ash and your advisor Mark Faulkner.
Team County

Rated 5 out of 5 stars

Great sales process

We can recommend County for the sales process. Mark F visited us at a convenient time. He understood our needs and promptly provided a price.

His use of the laptop to show how these windows would look was very useful to us.

Happy to recommend 👌

April 3, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review. We are pleased that Mark was able to provide you with all the information you required.
Team County

Rated 5 out of 5 stars

Could not be more pleased …

Very pleased with every step of the process to get our new back door fitted. Could not be more pleased with the end result. Thank you.

March 25, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Paul. We are delighted that you are pleased with your English Door Company Back Door and the service provided by County.
Team County

Rated 5 out of 5 stars

Front door and window replacement

New front door and porch window fitted by Jay and Ash of county home improvements. Both gentlemen installed a new house products with care, expertise and diligence in protecting the surrounding parts of our home. The products were beautifully finished and installed to perfection. I would highly recommend counter improvers and installation team of J and Ash. Thank you

March 26, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Keith. We are delighted that you are pleased with your new Timber Windows Front Door & Window. We will pass your comment onto Jay & Ash and all at County.
Team County

Rated 5 out of 5 stars

Very pleased with our evolution windows…

Very pleased with our evolution windows fitted by Wayne. Great product and service from county.

March 18, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your kind review Anne. We are pleased that you are happy with your new Evolution windows. We will pass your comments onto Mark your advisor and Wayne your fitter and everyone at County.
Team County

Rated 5 out of 5 stars

From the young lady in the shop

From the young lady in the shop, Alan and the ladies who rang me to update me, the experience with County Windows was 5*.

Jay and Ash who came to fit the door and window were polite, tidy and knowledgeable. They did a fantastic job! We love the door!

March 22, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your wonderful review Sue. We are pleased that you love your new Evolution Front Door & Window. We will pass your comments to all at County.
Team County

Rated 4 out of 5 stars

Recommend

They have a great range of products . the operational team and installers were very accommodating and highly efficient .

January 25, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Jane. We are delighted that you are pleased with our operational team and installers.
Team County

Rated 5 out of 5 stars

Jay and Ash arrived on time installed…

Jay and Ash arrived on time installed my door with little disruption - they talked me through everything and I’m very happy with the result - thanks guys

February 26, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your kind review Bee. We are delighted that you are happy with your new Origin Front Door. We will pass your kind comments onto Jay and Ash who installed your front door and Steve your advisor.
Team County

Rated 4 out of 5 stars

Window installation

The two guys Kevin & Mitch were really great despite the horrendous weather, they couldn't finish on the initial installation day but came back 2 days later after the storm had passed to finish the fitting, unfortunately there is a scratch on one of the frames which Kevin has taken a picture & reported for which we are waiting for a response but overall we are pleased with the new windows

February 21, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Phil. We are pleased that you are happy with your new Evolution windows. We will pass your comments onto Kevin & Mitch and your advisor Mark Faulkner. I understand from our Operations Department that our surveyor Alan is coming out this afternoon to inspect the scratch on one of the frames.
Team County

Rated 5 out of 5 stars

Great windows and front door and good…

Great windows and front door and good service, quick work and very professional m. The sales guys initially was lovely too.

February 8, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Briony. We are delighted that you are pleased with your new Conservatory Outlet Windows & Front Door. We will pass your comments onto Mark Fegredo your advisor & Pete Smith your fitter.
Team County

Rated 5 out of 5 stars

No fuss

They turned up when they said, finished and cleared uop. No fuss and three new windows

February 9, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Mike. We are delighted that you are pleased with your new Timber Windows and we will pass your kind comments onto Ryan your fitter.
Team County

Rated 5 out of 5 stars

Positive pre-sale experience

Very impressed with the showroom and quote experience from County. Nick took the time to talk us through the different options and was really straightforward to deal with and very pleasant, no hard sell or pressure. Although we haven't been able to go ahead with new windows at this time, I would happily return to Nick and County when we can.

February 8, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review Chloe. We are pleased that you were impressed with our showroom and Nick our advisor who if you do decide to go ahead with new windows in the future will be happy to help you.
Team County

Rated 5 out of 5 stars

So far the process has been good

So far the process has been good. I’ve only got as far as ordering the windows, not had them installed yet. I did have to chase quite a bit to get the quote, but have found the company to be responsive and courteous.

January 30, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your kind review Gemma and your order for Evolution & Origin Windows & Doors. We will pass your comments onto your advisor Alan.
Team County

Rated 5 out of 5 stars

Good honest communication

I moved into my home 6 months ago, and started getting double glazing quotes for the whole house. I am a lady in my 60's, living alone, and always feel that getting around 3 or 4 quotes is a sensible judgment.
Sadly with one salesman I literally had to ask the guy to leave my house, because he was pressuring me to sign paperwork there and then. Please never feel pressured into signing any agreement, if the company won't allow you to have space to think things through, then they are not are not worth working with.

However, on a positive note I decided to visit, COUNTY THE HOME IMPROVERS, as they had their January sale on. I had actually not chosen them before, because I thought they may be too expensive for me - I was completely wrong!

The big relaxed Showroom in Heathfield, offers a range of products to suit all budgets. The staff are experienced, friendly and helpful, but will leave you alone if you just want a wander. When Mark came round to quote, I was pleasantly surprised to find not only the quality of the product, which of course is important, but the amazing deal I was offered in the January sale.

I could not be more impressed, although the windows have not been fitted yet (update once these have been fitted), I have found the transparency and communication from Mark, welcoming. There is no hard sell, just good honest clear communication.

I have no hesitation in recommending, COUNTY THE HOME IMPROVERS, for quality windows at a great price.

January 30, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your kind review Sandra. It is nice to get such positive feedback. As a Company we endeavour to provide that service to all our customers giving a stress free, welcoming experience in our showroom. Mark has asked me to personally thank you for such kind words and business.
Team County

Rated 5 out of 5 stars

Knowledgeable and courteous

Alan was helpful, knowledgeable and courteous. As a result we have placed an order and look forward to having our new windows installed.

January 29, 2024
Unprompted review
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Reply from Countythehomeimprovers

Thank you for your review and your order for Evolution windows Jacqueline. We will pass your kind comments onto Alan Tutton your advisor.
Team County

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