Amber Home Improvements Reviews 90

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and courtesy of the staff. Many people are very satisfied with the high quality of the products, noting the significant positive difference they make to their homes. The installation teams are frequently described as hardworking, tidy, and efficient, completing jobs to a high standard and on schedule. However, some customers experienced dissatisfaction with aspects of customer service. A few people reported issues with communication, such as slow responses or conflicting information. There were also instances where customers felt they had to oversee the quality of work or deal with manufacturing faults and installation problems, including incorrect fittings and non-compliant installations, which led to prolonged resolution processes and stress.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the seamless process... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the product quality and appearance, noting that it makes a... See more

Quality

Customers had positive experiences with quality. Many reviewers are pleased with the product quality and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the good customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the team came to site at the appointed time and without any drama removed the huge picture window bricked up the opening ready for the new smaller window the next day. The next day the window fitting... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Very professional and courteous. Everyone we spoke to did exactly what they said and the finished product is fantastic. We had a new front door on this occasion... See more

Rated 5 out of 5 stars

Excellent service from the beginning to the end. We replace our glass lantern roof with a tiled insulated roof in order to be able to use the room all year round. The difference made is tremendous.... See more

Rated 5 out of 5 stars

This is the third installation we have had using Amber Home Improvements. Having previously had new doors and windows followed by facias we did not hesitate to use them again for our new garden room... See more


Company details

  1. Conservatory Specialist

Written by the company

Amber Home Improvements is a local, family-run business that has been providing first-class customer service and top-quality products to homeowners in the Norfolk, Suffolk and Cambridgeshire areas for over 25 years. From replacement windows and doors to designing and installing bespoke conservatories and orangeries that will dramatically change your home and how you use it, we have the experience, expertise, and products, to ensure you can get exactly what you want. Being locally-based, we understand how important customer satisfaction is to our continued success.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The builders arrived during a very wet…

The builders arrived during a very wet autumn and
really cracked on with the work.There was an unfortunate
delay due to a frame problem,which put the timetable
out,but was resolved by Karen who re organised the
build.We now have a lovely orangery to enjoy,thanks
everyone.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Windows & Bi-Fold Door/Gable Installation

From quotation through to installation, the whole process was seamless. For what is a significant investment, there was full transparency on agreeing a price, consistent & regular updates, no chasing on my part at any stage. All dates were met with the installation completed in under 3 days, no mess or inconvenience, all Amber staff I interacted with were a credit to the company. Most importantly, I am very pleased with the product, the quality and look, it has made a big difference to my property.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

En suite window

We had a window installed in our bungalow’s en suite. From the first inspection, the survey and the window being fitted and making good, everyone was brilliant. Very professional, friendly and very tidy. I would certainly recommend Amber to others. Thanks again.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and easy from start to…

Professional and easy from start to finish.
Quotation queries were managed in a timely manner.
Site survey was professional and friendly.
Fitter also did a great job and put us at ease very quickly answering any queries.
20 year guarantee on the door too!
Would highly recommend.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Product

We have used Amber on a many occasions now for full window and installations at both our home and office and have always found them committed and professional from the initial enquiry to completion.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve used Amber 3 times and will again.

We have had Amber here on 3 occasions. To provide bifold doors, French doors and windows for a new extension. To replace existing French doors. And lastly to replace all of the windows at the front of the house including a bay window.
All in a bespoke colour.
They have been professional and knowledgeable at every stage of booking, surveying and installation.
The extension was being constructed when they first visited and liaison with us and the builders was good.
With any project we appreciate it’s rare to complete everything without any niggles and believe it is how these are dealt with that is important.
Amber have good customer service and a couple of minor issues we had were dealt with swiftly.
All the replacement doors and windows were fitted well. Very clean and tidy. And no remedial work was necessary following installation.
Very pleased with the products we’ve purchased.
We still have the windows at the back of the house to replace and will be going back to Amber.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

We had a good experience

We had a good experience. Came quickly for a quote and the turnaround was good. Installation was good and admin staff stayed on top of it!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Smart blue door

From my first visit to the showroom it was a speedy process to select my new door with the guidance of Laurence. The surveyor arrived at the arranged time and advised me on the locking system for the door. The manufacture was completed more quickly than expected and the fitting was arranged to suit me. I was very happy with Jack the fitter who did an excellent job leaving the whole area immaculate. I love my new door, especially the bright colour blue.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amber were great from start to finish

Amber were great from start to finish, the advisor was very knowledgeable and gave us some great advice on products, he was really helpful and not pushy. Communication was great all the way through, surveyor was helpful and the fitter was friendly and did a brilliant job. Our windows and french door look lovely and we will definitely be using Amber again in the future.

January 20, 2026
Unprompted review
Rated 3 out of 5 stars

New Windows and Front Door

Prompt appointment offered for an advisor to come to our home and provide a quote.
We also visited the showroom as we wanted to look at the colours of doors on offer but only a really limited selection to see.
Dates were arranged for fitting but sadly our front door was missing. A couple of failed revised fitting dates later and it finally arrived.
Would genuinely expect a company like this to have received all items before giving us a date to fit the items then letting us down.
It did cause us inconvenience through changing our working arrangements and having to make phone calls.

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

The fitter we had was excellent

The fitter we had was excellent. He fixed issues from previous jobs (poorly fitted before), and was very helpful and polite. More importantly he did an excellent job in fitting the latest windows.
There was a problem with one of the units (manufacturing fault), but Karen in customer services was on it straight away and ordered a new unit.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful new garden room

This is the third installation we have had using Amber Home Improvements. Having previously had new doors and windows followed by facias we did not hesitate to use them again for our new garden room. Once again we were not disappointed. The tradesmen were absolutely fantastic. Very efficient. Kept us informed throughout the works. Never left any mess and the job was completed on schedule and to a very high standard.
Thank you to everyone at Amber Home Improvements for your attention to detail and keeping us updated throughout the works.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pre sales service

Excellent pre sales service. Lawrence looked after us from the word go
All surveying and fitting went to plan and small issue after fitting was immediately sorted
Would highly recommend

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

New Conservatory

We had a new conservatory installed. Great communication and updates throughout. The workmen were friendly and kept everywhere tidy and even worked in heavy rain to get it finished on time.
We would definitely recommend Amber Home Improvements.

October 16, 2025
Unprompted review
Rated 4 out of 5 stars

Overall our experience with Amber was…

Overall our experience with Amber was very good. We had 8 new windows and a front door fitted. I didn't put 5 stars because we had a few delays before the work was completed. Really happy with the end result. Would definitely use Amber again.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

e chose Amber to covert our conservatory into a garden room

We chose Amber to covert our conservatory into a garden room because they showed real professionalism from the very beginning and we were not disappointed.
We were kept fully informed of the worked as it progressed despite a few delays.
The tradesmen worked extremely hard, sometimes during very difficult weather conditions, clearing up any mess as they went.
The end result has given us a beautiful room which we have used constantly since completion.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

We have just had new windows and front…

We have just had new windows and front door fitted by Amber windows .We would just like to thank Tom and Louie for all there hard work they both did an excellent job in Tamworth .They were both polite and very hard working they even cleaned up and left our house tidy we are really impressed with the quality of there workmanship.We would highly recommend Amber windows .

November 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look