Excellent service from the beginning to the end. We replace our glass lantern roof with a tiled insulated roof in order to be able to use the room all year round. The difference made is tremendous.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Amber Home Improvements is a local, family-run business that has been providing first-class customer service and top-quality products to homeowners in the Norfolk, Suffolk and Cambridgeshire areas for over 25 years. From replacement windows and doors to designing and installing bespoke conservatories and orangeries that will dramatically change your home and how you use it, we have the experience, expertise, and products, to ensure you can get exactly what you want. Being locally-based, we understand how important customer satisfaction is to our continued success.
Contact info
Amber Home Improvements, Unit 52, Hellesdon Park Road, Hellesdon, NR6 5DR, Norwich, United Kingdom
- 01603 672638
- sales@amberhome.co.uk
- amberhome.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to contact them several times for…
Tried to contact them several times for a window quote but they never returned email or phoned back. AVOID.
Amber have been a fantastic company to…
Amber have been a fantastic company to work with, they have been friendly, honest, reliable and trustworthy the whole way through. We are thrilled with our new front door.
Fantastic Customer Service and Guarantee
Although Amber were not the cheapest option presented, I was really impressed by the non pushy sales pitch.
They were very clear with timescales and Karen and her colleagues were very attentive throughout the whole process, even when a minor issue presented itself. The windows seems very high quality and I will gladly endorse Amber
Really pleased
Just had a new conservatory.
Staff were excellent at every stage from quote to completion.
Really pleased with the end result.
A very good installation from Amber
A very good installation from Amber. Julian,Steve and Mel did an excellent job. Came on time and finished within the timeframe.Very please.
Good company
Had a problem with the install dates being rearranged 3 times, which was a bit of a problem.
The fitters turned up on time & did a good job, all the flooring was protected with sheets, there was a blemish in one of the window panes that was replaced a week later. Would recommend Amber & will use again when we have other windows replaced.
As an update
As an update, despite a promise all would be rectified by the end of this week, yet again fruitless promises.
Tricky job conservatory job
Tricky job replacing conservatory windows but all aspects of the work carried out superbly. Quick at supplying quote, and work carried out very soon after I had accepted the job. Butch and Mark were hard working, friendly and very helpful and did the work efficiently with great attention to detail . Two little minor details which needed a return visit and this happened promptly ( day after my phone call) with apologies and no problem whatsoever ever.
Reading the one bad review I can’t believe that we are talking about the same company.
Top marks from me for Amber for all members of the team that I interacted with but especially Butch and Mark!
Great experience from beginning to end
Great experience from beginning to end, from Scott's non-pushy sales pitch (which was a blessing - other well-known DG firms please take note!) to a very speedy date for installation. Fitters big Jake and little Jack did an amazing job and completed on time. One tiny issue was a screw cap that was missing but they came and sorted without fuss. Would highly recommend.
really good service from start to…
really good service from start to finish for 8 windows we had done, attention to details ...we will definitely go back to amber home for our next windows
Outstanding Service
Professional from start to finish. The whole experience was totally stress free! Delighted with patio doors. Would recommend without hesitation.
In love with our windows and doors
Everyone we've dealt with, from the initial quotation to the fitter who left today, have been fantastic. We had a few issues with doors but other than that, the team have been so attentive keeping us updated and fixing issues in a timely fashion.
My only recommendation would be to have tougher quality control at the manufacturers. I would (and will) recommend Amber Home Improvements to all of my friends (my family have already used their services so know how wonderful they are 😊)
Great service from start to finish from…
Great service from start to finish from Amber. Quality door and friendly helpful staff. Thank you. SK
Cannot recommend Amber highly enough…
Cannot recommend Amber highly enough they discussed the project and made great suggestions, survey was done on time and installation went smoothly. Would definitely use them again great company to work with.
Highest quality all round
The team at Amber were extremely helpful when choosing the type of conservatory and explained the benefits of different styles. When they came to remove the old one and build the new one they were always on time and very fast with their work. The quality of workmanship and materials was fantastic, I would definitely recommend Amber to anyone thinking of getting a new conservatory!
Brilliant and efficient service from Amber Home improvements
Had new Windows and doors fitted in November 2022.
The whole experience was brilliant right from initial consultation and choice of windows to the fitting and clearing up.
The installers were very respectful of my property and very pleasant to deal with. Didn’t feel like strangers in the home!
Would very highly recommend!!! Sue Sizer. Norfolk.
Just Great
The complete team from sales through survey and fitting very professional.
Dream Garden room
We have just had our garden room completed by the team from Amber Home improvements. From the initial contact with Gavin ( sales manager ) through to the installations team we have had honest, professional and courteous treatment. The building team of Ethan and Andy did an outstanding job in very difficult conditions, being always cheerful and friendly and leaving the building works in a superb condition. Rod the fitter was very professional and skilled also working in very poor weather conditions leaving us with an outstanding installation upon completion. We had a couple of minor issues which were rectified without fuss leaving us with a garden room which is exactly what we wanted. I would have no hesitation in recommending this company and should in the future require any further projects we would again employ their services. This is an honest review and any questions will be awnsered truthfully.
Great job
We have used Amber previously for other jobs and were very impressed, so chose them when our gutters needed replacing.
Graham and Jack worked so hard to fit our new gutters and soffits over 3 days of freezing weather. Nothing was too much trouble. Karen in the office was her usual efficient self.
A fantastic job was done and I would have no hesitation in recommending Amber.
Delighted with the door both outside…
Delighted with the door both outside and inside.
Simon was very helpful and skilled.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








