Amber Home Improvements Reviews 

95
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service from start to finish, highlighting the professionalism and courtesy of the staff. Many appreciate the hard-working and tidy installation teams. The finished products, including windows and doors, are frequently described as fantastic and of high quality, leading to noticeable improvements. However, some customers also noted issues with initial installation quality, such as off-centre doors, gaps, cracked frames, or poor product finishes. A few people also mentioned experiencing delays in work completion or with customer service response times when addressing these concerns.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers praising the first-class after-sales... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Product

Consumers find product to be positive, with many expressing extreme happiness and satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many expressing extreme happiness with the finished... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the beginning to the end. We replace our glass lantern roof with a tiled insulated roof in order to be able to use the room all year round. The difference made is tremendous.... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Very professional and courteous. Everyone we spoke to did exactly what they said and the finished product is fantastic. We had a new front door on this occasion... See more

Rated 5 out of 5 stars

This is the third installation we have had using Amber Home Improvements. Having previously had new doors and windows followed by facias we did not hesitate to use them again for our new garden room... See more

Rated 5 out of 5 stars

the team came to site at the appointed time and without any drama removed the huge picture window bricked up the opening ready for the new smaller window the next day. The next day the window fitting... See more


Company details

  1. Conservatory Specialist

Written by the company

Amber Home Improvements is a local, family-run business that has been providing first-class customer service and top-quality products to homeowners in the Norfolk, Suffolk and Cambridgeshire areas for over 25 years. From replacement windows and doors to designing and installing bespoke conservatories and orangeries that will dramatically change your home and how you use it, we have the experience, expertise, and products, to ensure you can get exactly what you want. Being locally-based, we understand how important customer satisfaction is to our continued success.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

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No recent history of asking for reviews

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4.4

All reviews

(95)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Customer Service and Guarantee

Although Amber were not the cheapest option presented, I was really impressed by the non pushy sales pitch.
They were very clear with timescales and Karen and her colleagues were very attentive throughout the whole process, even when a minor issue presented itself. The windows seems very high quality and I will gladly endorse Amber

September 26, 2024
Unprompted review
Rated 4 out of 5 stars

Good company

Had a problem with the install dates being rearranged 3 times, which was a bit of a problem.
The fitters turned up on time & did a good job, all the flooring was protected with sheets, there was a blemish in one of the window panes that was replaced a week later. Would recommend Amber & will use again when we have other windows replaced.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Tricky job conservatory job

Tricky job replacing conservatory windows but all aspects of the work carried out superbly. Quick at supplying quote, and work carried out very soon after I had accepted the job. Butch and Mark were hard working, friendly and very helpful and did the work efficiently with great attention to detail . Two little minor details which needed a return visit and this happened promptly ( day after my phone call) with apologies and no problem whatsoever ever.
Reading the one bad review I can’t believe that we are talking about the same company.
Top marks from me for Amber for all members of the team that I interacted with but especially Butch and Mark!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end, from Scott's non-pushy sales pitch (which was a blessing - other well-known DG firms please take note!) to a very speedy date for installation. Fitters big Jake and little Jack did an amazing job and completed on time. One tiny issue was a screw cap that was missing but they came and sorted without fuss. Would highly recommend.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Professional from start to finish. The whole experience was totally stress free! Delighted with patio doors. Would recommend without hesitation.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

In love with our windows and doors

Everyone we've dealt with, from the initial quotation to the fitter who left today, have been fantastic. We had a few issues with doors but other than that, the team have been so attentive keeping us updated and fixing issues in a timely fashion.
My only recommendation would be to have tougher quality control at the manufacturers. I would (and will) recommend Amber Home Improvements to all of my friends (my family have already used their services so know how wonderful they are 😊)

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Highest quality all round

The team at Amber were extremely helpful when choosing the type of conservatory and explained the benefits of different styles. When they came to remove the old one and build the new one they were always on time and very fast with their work. The quality of workmanship and materials was fantastic, I would definitely recommend Amber to anyone thinking of getting a new conservatory!

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant and efficient service from Amber Home improvements

Had new Windows and doors fitted in November 2022.
The whole experience was brilliant right from initial consultation and choice of windows to the fitting and clearing up.
The installers were very respectful of my property and very pleasant to deal with. Didn’t feel like strangers in the home!
Would very highly recommend!!! Sue Sizer. Norfolk.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Dream Garden room

We have just had our garden room completed by the team from Amber Home improvements. From the initial contact with Gavin ( sales manager ) through to the installations team we have had honest, professional and courteous treatment. The building team of Ethan and Andy did an outstanding job in very difficult conditions, being always cheerful and friendly and leaving the building works in a superb condition. Rod the fitter was very professional and skilled also working in very poor weather conditions leaving us with an outstanding installation upon completion. We had a couple of minor issues which were rectified without fuss leaving us with a garden room which is exactly what we wanted. I would have no hesitation in recommending this company and should in the future require any further projects we would again employ their services. This is an honest review and any questions will be awnsered truthfully.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

We have used Amber previously for other jobs and were very impressed, so chose them when our gutters needed replacing.
Graham and Jack worked so hard to fit our new gutters and soffits over 3 days of freezing weather. Nothing was too much trouble. Karen in the office was her usual efficient self.
A fantastic job was done and I would have no hesitation in recommending Amber.

December 5, 2022
Unprompted review

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