Courierpoint.com Reviews 2,182

For the first time, I had a bad experience with a courier point an agency that provides services with different entities (carriers) where there are different accessible prices. When you register in the system, it appears from where the items will be collected to where you want to send them. It has a specific code where you can track it anytime/any day. Unfortunately, DHL collected my order on Monday and returned it 24 hours later to the same place where it was collected (the service is international outside of England).

I wasted a day and a half on the phone trying to understand why the parcel was sent back to the same address where the parcel was collected, the first answer I got was "they work like this from time to time especially in this high season Christmas".

The girl on the phone (courier point) customer service was super helpful with me, helped me in whatever way she could, and always had solutions to resolve this embarrassing situation, I had to pay again to be resent my boxes. When the DHL driver went to pick up the boxes at the door (Monday) he was asked twice if there was any document missing if everything was in order to proceed with the same as an answer, he said that everything was ok when wasn't.

Courier Point customer service by phone or by email is very helpful they are very attentive and have solutions for any circumstances delays, shipment, payments.

Wouldn’t use anyone else. Great service at a reasonable price. Always trust them to safely deliver my parcels to Canada.

Excellent service! Very easy and straight forward. Sent parcel through courierpoint with DHL . Parcel already arrived in USA within couple of days! Will most definitely use again !

I have used Courierpoint twice. On both occasions collection or drop off was convenient. I was kept updated about my international parcel and I was notified when it was delivered. I was also able to follow it on the specific courier’s mobile app. It was cheaper than the other available providers and was delivered earlier than expected. I will use them again.

I wanted to post a parcel to my auntie in America containing food theses were the only ones that offered help!! Great service and arrived in 3days so grateful

Yet again, such a brilliant service. Picked up from me by FedEx at 10.30 am on Tuesday, delivered to my daughter in Calgary at 11.30 am on Wednesday. Even allowing for the time difference, that is stunning service. I am happily gloating to my colleague who posted a parcel via Royal Mail / Canada Post a full week before me and it still hasn't arrived.

Why would anyone NOT use CourierPoint?

Vet good Value for Money Easy to track order delivered within 48 hours

Perfect service with a wide range of couriers to choose from. Easy to arrange and also save cost. We'll keep using it in the future!

I send parcels in February with this company and up to date, no one can tell me where they are. This company is terrible. Avoid it if you can!!!!

I used to work for Courierpoint for a number of years and knowing very well what customer services work looks like in the background, I would never ever use any other company. My shipment to Finland has been successfully delivered without any issues, highly recommend to anyone!

“Most reliable and efficient courier in the UK”
Owner of a small growing on-line business which relies on using the services of a trustworthy, reliable and efficient courier company who can ship during peaks large volume of parcels some delicate and fragile goods at times. Can’t recommend Courierpoint enough for competitive pricing, great customer service and reliability.

I have used Courierpoint for a year and have shipped with them regularly on a weekly basis. The customerservice team are excellent and have never had any problems with my shipments .
Top rated service and even though my business is small, Courier point make you feel like your important ,
Excellent througout,,

Was all going very well when I put the dimensions in to their website. Gave me a very good price (£23).
They appointed UPS who failed to collect the first day. Got collected second day and delivered the following day. That was 1st July.
Yesterday evening (27th July) I received an email stating they were taking an extra £189 from my account because I mislead them with my sizes.
My parcel was 1530mm x 390mm x 90mm and weighed LESS THAN 10kg.
They say my parcel was 2.4 METRES long, double the width and height and weighed 51 KILOS!
I asked them how the line driver loaded the thin acrylic sign that was the weight of my wife, onto the van on his own (even without questioning the size!).
I have photos of the parcel alongside a tape measure and a pic of it on a scale (it actually weight 6kg, so smaller than I stated).
I’ve just called them as they’ve not responded to my three emails but you CANNOT SPEAK TO ANYONE.
I will not be conned or robbed by you.
Reply to my emails and WITH AN APOLOGY, and tell me it’s over.
I will NOT recommend you to anyone. You’re a shambles.

Excellent website with many options of courier company's to book through! I highly recommend.

Delivery went smoothly using DHL through Courierpoint to post a parcel to the USA. Competitive pricing and very helpful and honest customer service.
I had previously used them to send with FedEx, who were completely terrible and returned my parcel twice with no explanation, but Courierpoint refunded me so I was happy to use them again.

Faster than expected international shipping.

I have used Courierpoint for a few years and they have never dissapointed me.Always giving a prompt delivery service.i will always recommend them.

Great as usual, no matter the distance. Always fast pick up and delivery on time. Superb service!

One package was delivered a day before schedule, the other as promised