Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... See more
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Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... See more
Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... See more
We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... See more
Company details
Written by the company
Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com
Contact info
Bradley House, St.Albans.Lane, London, NW11 7QE, United States
- 020 8731 8653
- courierpoint.com
2.5
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really quick service
May 28, 2021
Reply from Courierpoint.com
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review!
Kind regards,
Customer Service Team
First shipment (to Japan) got stuck in…
First shipment (to Japan) got stuck in customs with no notification or support from CP. I had to intervene and resolve. Second parcel (to the US) got marked as delivered when it was not. Now having to chase to try and locate the parcel. CP add zero value. Just go direct to the courier company and ditch the intermediary!
May 21, 2021
Reply from Courierpoint.com
I am sorry that you are disappointed with our services, you have been able to use branded carrier services at our bulk buying discounted rates, in the same way a travel agent can provide a discounted airline ticket. I understand the carrier has not met your expectations. However the information we provide is directly from them and you receive exactly the same alerts if you send directly with them. We do raise any queries on behalf of clients and you can contact our UK customer service team for assistance during working hours.
Courierpoint -Customer Service Team
We 've been using Courierpoint services…
We 've been using Courierpoint services for our imports from GB, service is excellent, always on time for pick up and delivery. Highly recommend this company, Thank you, Robert
May 20, 2021
Reply from Courierpoint.com
Dear Robert,
Thank you a lot for your lovely review and recommendation!
We look forward to working with you again soon.
Kind regards,
Customer Service Team
Reply from Courierpoint.com
Dear Sarah,
Thank you for the great review!
Kind regards,
Customer Service Team
1st time sending parcel to US
1st time sending parcel to USA.Courierpoint made the whole thing easier although I felt that their website was not fully clear on US doc requirements. The courier arrived at 14.15 and my parcel was delivered in Florida the next day.FANTASTIC SERVICE!!!
May 14, 2021
Reply from Courierpoint.com
Dear Martin,
Many thanks for your amazing review!
We're looking forward to working with you soon
Kind regards,
Customer Service Team
Great and quick service with a good…
Great and quick service with a good price!!
Delivery to Canada next day!!
May 14, 2021
Reply from Courierpoint.com
Dear Wendy,
thank for the wonderful review! We're pleased to hear your shipment arrived to Canada so quickly.
Kind regards,
Customer Service Team
Very fast and efficient service
Very fast and efficient service. Used on two occasions now.
Will definitely use in the future.
May 13, 2021
Reply from Courierpoint.com
Dear Denise,
Thank you for the lovely review!
We are always pleased to see returning customers :)
Kind regards,
Customer Service Team
Shocking service. Failed to deliver.
I have tried to send a pallet of PPE to a UK based customer working in Sweden. I was quoted 8 days in transit. This pallet was collected and then sat in a holding area for 2 weeks in Nottingham. This took it past the ETA. funny how this 2 weeks coincided with Easter, but I was told it was just an oversight. I was sent customs forms, which where completed/returned. Only AFTER my pallet made it to Sweden, I was informed of new customs regulations regarding EORI numbers and the recipient needs to be EU based. IF ANY of this mentioned before, I wouldn't have tried to send it. I am now still waiting to get this pallet back but they seem unable or unwilling to sort.
I am now out of pocket big time, lost business and reputation.
DO NOT USE.
contact a carrier directly and deal with people that know what is going on.
Update from reply.
Why wasn't this information requested at the start of the process.? Why wasn't this sorted in the 2 weeks it was sat in Nottingham prior to departure to Sweden.? Why was the pallet even shipped from Nottingham if it was known that the paperwork wasn't correct.?
If CourierPoint or the Carrier are blameless in this, maybe you can demonstrate that you asked for, and provided all the information prior to shipping and not when my pallet is sat in Malmo, held by customs.
April 30, 2021
Unprompted review
Reply from Courierpoint.com
I am sorry that you have had a problem with your shipment to Sweden. You have sent a shipment into the EU, and not supplied details of a legally required importer of record. This is a requirement since the 1st Jan. Your shipments is is held by customs in Sweden and not delivered because of this, not from any Courierpoint or carrier error. We are working with customs and the carrier to have the shipment released and returned ASAP. - Courierpoint Customer Service
Excellent service
April 29, 2021
Reply from Courierpoint.com
Dear Panagiotis,
Thank you for your 5-star review! :)
Kind regards,
Customer Service Team
Competitively priced delivery
Competitively priced delivery to Canada.
Easy booking & collection process.
Tracking of item easily accessed on line. Definitely use again.
April 27, 2021
Reply from Courierpoint.com
Dear Siobhan,
We are pleased to hear that your shipment to Canada went so smoothly.
We look forward to working with you again!
Kind regards,
Customer Service Team
Great service from these guys
Great service from these guys. From the online chat (not a robot which is a definite bonus!) where the operators actually know their business to the courier companies they recommend. I will definitely be using them again.
April 27, 2021
Reply from Courierpoint.com
Dear Mr & Mrs W,
Thank you for taking the time to leave us such a lovely review.
And a special thank-you from our chat team, we all look forward to working with you again!
Kind regards,
Customer Service Team
A parcel sent to Germany which…
A parcel sent to Germany which Courierpoint said would take 8-10 days, has been held in Warehouse in Germany since 11th March with no explanation, no enquiries made, no nothing, despite constant phone calls made.
They promised to enquire and come back with an answer on many occasions but we are still waiting for a response of any kind. Deeply dissatisfied. Will never use this company again.
April 25, 2021
Unprompted review
Reply from Courierpoint.com
Dear Irena,
We are truly sorry about this situation. We have been told by UPS that many packages sent with them got stuck in Germany due to customs' back logs.
We are following up on all delayed shipments and will definitely let you know as soon as we have an update.
Kind regards,
Customer Service Team
Have used them 5-6 times so far without any issues.
Have used them 5-6 times so far in the last few years. Prices seem competitive and so far, I have not had an issue with execution. Hence, the 5 stars.
April 21, 2021
Reply from Courierpoint.com
Dear Jk,
Thank you for your lovely review.
We are always pleased to see returning customers!
Kind regards,
Customer Service Team
Happy Customer!
I had a great experience with Courierpoint. I sent a parcel to my son in Australia, and had no issues, quick pick up and affordable price.
I will definitely use again!
April 21, 2021
Unprompted review
Reply from Courierpoint.com
Dear Liam,
Thank you for the great feedback!
We're looking forward to assisting you again.
Kind regards,
Customer Service Team
It is now so complex sending a birthday…
It is now so complex sending a birthday present to Germany. Thankfully Courierpoint talked me through the whole process and it worked perfectly. Well Done Courierpoint!
April 13, 2021
Unprompted review
Reply from Courierpoint.com
Dear Jan,
Thank you so much for your lovely feedback!
We look forward to assisting you again.
Kind regards,
Customer Service Team
Courierpoint Okay
Courierpoint were recommended by a friend for sending a package to the USA. The price was good and the package was delivered only a day later than expected but I guess with the current problems this is not unreasonable.
April 13, 2021
Unprompted review
Reply from Courierpoint.com
Dear Robert,
We are sorry to hear that your shipment has been delayed by one day. In most cases our couriers meet their estimated delivery times, however sometimes there are occasional delays.
We are also pleased that you're overall happy with our services! Thank you for taking the time to leave us feedback.
Kind regards,
Customer Service Team
Reply from Courierpoint.com
Dear Gerald,
Thank you for your positive review. We're looking forward to working with you again!
Kind regards,
Customer Service Team
New courier for me
I reviewed trust pilot and saw only good comments which led me to sending a few parcels through them.
I have had bad experiences recently with other couriers
so I was nervous trying them out. I am pleased to say everything went without a hitch and I will be using them again soon.
Keep up the good work in difficult times.
April 13, 2021
Unprompted review
Reply from Courierpoint.com
Dear Ronald,
We are glad we managed to meet your shipping needs. We hope to work with you soon again.
Kind regards,
Customer Service Team
Very helpful with excellent customer…
Very helpful with excellent customer service. Highly recommend to others!
April 12, 2021
Unprompted review
Reply from Courierpoint.com
Dear S,
Many thanks for your kind words, we are looking forward to working with you again.
Kind regards,
Customer Service Team
5 stars for customer service and…
5 stars for customer service and another 5 for friendliness! A wholesome experience all round.
April 12, 2021
Unprompted review
Reply from Courierpoint.com
Dear George,
Thank you for trusting us with your shipments, we look forward to working with you again!
Kind regards,
Customer Service Team
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